
Timeline
About me
Operations, Facilities and Events Manager | B.A. Theatre Arts Management | Cert. in Organizational Dynamics| Experienced in event planning and operations and staff management
Education

University of pittsburgh
-Ba theatre arts
University of pennsylvania
2020 - 2021Certificate organizational dynamics
Experience

University of pennsylvania
Mar 2013 - Jul 2022Operations coordinator/assistant building managerHire, train, and supervise a diverse staff of both students and non-students to manage front-of-house and building operations. Build and execute substantial training programs and manuals to cohesively on-board new staff.Oversee Logistics for day-to-day event operations and equipment/AV setup. Schedule and oversee security and labor for events both inside and outside of overseen event spaces. Use technology to build/engage with automated tracking systems for equipment and maintenance to increase efficiency of setup and reduce wait-times in repair projects.Address facilities concerns for multiple University buildings and coordinate larger projects with facilities department and outside contractors, including an $80,000 project for the emergency lighting systemPlan and execute medium level student programming events (100+ attendees), assist in planning and execution of larger scale student programming events (500+), Including: event planning, Marketing working with vendors, Oversee Organizational social media platforms (Instagram and Facebook). Update organization website and assist with transfer of site to new CMS(WordPress). Streamlined website UX including clearer navigation and alt-text. Show less

Interact theatre company
Sept 2013 - Jun 2014ApprenticeOne year Apprenticeship covering operations of a 501c3 Non-Profit Theatre Organization. Duties included overseeing Box Office and Concessions Sales, House Management, Stage Management and Technical duties including; Set Production. Loading in Electrics, Costume Management and General Building Facilities.Worked with Philly Young Playwrights to produce Middle School Monologue Festivals, which included workshops for middle school students and production of monologues written by students to showcase their work. Show less

International house philadelphia
Jan 2015 - Mar 2016Box office assistantSell membership packets and single tickets for International House Films and events, both in person, over the phone and over the internet. Monitor phones and emails for patron inquiries, Assemble and mail out membership packets and monthly membership catalogs. Reconcile Cash and CC sales daily.

Drexel university
Jul 2022 - nowEvents and operations managerresponsible for the planning and execution of high quality, multi-channel and format events and project management aligned with the strategic goals of the Enrollment Management and Student Success (EMSS) division.
Licenses & Certifications
- View certificate

How to manage feeling overwhelmed
LinkedinApr 2020 - View certificate

Customer service foundations
LinkedinApr 2020 - View certificate

Customer service: handling abusive customers
LinkedinApr 2020 - View certificate

Improving your listening skills
LinkedinApr 2020 - View certificate

Avoiding burnout
LinkedinApr 2020 - View certificate

Working with upset customers
LinkedinApr 2020 - View certificate

Construction management: reading drawings & specifications
LinkedinMar 2020 - View certificate

Interpersonal communication
LinkedinMar 2020 - View certificate

Persuading others
LinkedinMar 2020 - View certificate

Marketing tools: social media
LinkedinMar 2020
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