Experience

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  Yamaha motor co., ltd.

  Jan 2020 - Mar 2020

  Human resources intern

  • Develop an evaluation form.• Identify performance measures.• Set guidelines for feedback.• Create disciplinary and termination procedures.• Set an evaluation schedule.• Establish performance standards.• Comparing actual performance to performance standards.

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  Wipro

  Mar 2021 - Nov 2021

  Process associate

  Conflict Resolution, responding to tickets, receiving complaints from customers and resolving them within a very quick amount of time.• Provide prompt and efficient responses to the customer questions via phone, email, social media or chat.• Address and resolve customer complaints or concerns in a professional and timely manner.• Maintain a high level of company product knowledge to effectively answer customer queries.• Collaborate with other team members and departments to ensure customer satisfaction.• Keeping accurate records of customer transactions and interactions in the CRM.• Continuosly strive to improve customer service.• Follow company policies and procedures when handling customer requests.Client : Flipkart Show less

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  Startek

  Apr 2022 - Oct 2022

  Handling escalations and providing support to the respective clients and helping them to resolve their queries.Worked as a Senior Operations Executive for several teams : • Service Returns Team• Tech Visit Fulfillment • Large Tech Visit• Startek IJS• Payments Team• Mobile Tech Visit• Laptop Team• Large Escalation Queue • Default Service Queue • L2 support operates as the second defense line, handles all the escalated issues.• It also commands a deeper understanding of all business technologies and products.• Analyze the customer needs and refer to other service or technical departments for follow up as needed.• Document customer inquiries and monitor responses for quality assurance purposes.• Proactively engage with customers, identifying opportunities for improvements and suggesting potential solutions.• Stay up - to - date with industry trends and best practices in customer service.Client : Flipkart Show less

  • Senior Operations Executive - Tech Visit (RMT)

    Jul 2022 - Oct 2022

  • Senior Operations Executive - Service Returns (RMT)

    Apr 2022 - Oct 2022
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  Globiva

  Jul 2023 - Aug 2024

  Sales associate / product specialist

  • Maintaining long lasting relationships with existing customers through exceptional after - sale service. • Actively sourcing new sales opportunities through cold calling and emailing.• Developing in - depth knowledge of product features and benefits.• Utilizing virtual meetings to build relationships with customers.• Advising customers on suitable product selection based on their needs and specifications.• Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.• Convincing customers to purchase something additional or more costly after describing their benefits and advantages as per the requirement.Client : Flipkart Show less

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  Nk realtors

  Sept 2024 - now

  Relationship manager

  • Generated high-quality leads and facilitated site visits for multiple high-profile projects, including Gardenium Rajarhat, Srijan Botanica, Realmark Liffe Fest, Merlin Rise, Srijan Nirvana, Merlin Serenia, Nucleus, Urban Vista, Gems City, and Airport Sky City, as well as for warehouses and office spaces, driving business growth and expansion.• Addressing any concerns or issues that may arise after the purchase. • Ensuring that customers are satisfied with their purchase. • Staying in touch with customers to build loyalty and create repeat customers.• Referrals from satisfied customers are a powerful way to generate leads. Existing customers who have had a positive experience with your real estate services can refer friends, family, or colleagues, providing qualified leads.• Testimonials and case studies from existing customers demonstrate credibility and trust. They showcase your expertise and success in helping customers find their dream homes, inspiring potential clients to choose your services.• Word-of-mouth marketing is a valuable tool for real estate lead generation. Satisfied customers share their positive experiences with others, creating a ripple effect that attracts new leads.Projects : Multiple (Openmarket) Show less