Filip Wons

Experience

• 

  Atos

  Jul 2018 - now

  -SLA monitoring - implementation of automatic escalations or self-sendingbased on data visible in the tool or dashboard-Handling critical, high, medium and low priority incidents, making quick decisions ineffort to reduce overall impact-Handling all types of incidents - typical incident, security and monitoringtickets-Act as a point of contact for incident updates and information-Leading or participating in meetings related to the incident process -internally or with the customer-Generate and present incident reports to management and stakeholders -for example long running tickets or daily service review-Ensure that incident management processes comply with organizationalpolicies and regulatory requirements-Ensure incidents are properly identified, logged, and categorized. Show less

  • Incident Manager

    Jan 2019 - now

  • Junior Process Coordinator

    Jul 2018 - Jan 2019