Venkata Satyadeep Mane

Experience

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  Motorola Solutions

  Jun 2003 - Feb 2004

  Member - International Sales

  Develop sales opportunities by researching and identifying potential accounts.Soliciting new accounts and building rapport with prospective customer teams.Provide product related technical information and capability explanations over one-on-one and conference calls to the key leads.Coordinate and communicate demo's and customer meetings with the business development manager.Working with sales on the product pricing and customer quotations.

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  Mahindra Satyam BPO

  Apr 2004 - Aug 2005

  Quality Assurance

  Was part of the pilot batch technical support team. Directly responsible for the teams performance on customer satisfaction scores and internal QA scores. Create process documents by working with the training and technical teams. Training the teams on aspects of customer communication standards, call handling process, technical knowledge and applicability. Monitor the calls of the teams in remote and shadowing methods and provide the required feedback on areas of improvements. Working with customers to understand the quality of service provided and resolving any outstanding issues. Show less

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  Sutherland Healthcare Solutions

  Oct 2005 - Feb 2007

  Asst Manager

  Being a certified HL7 analyst I used to lead the team of HL7 analysts and coordinators for Misys orders management systems implementation account. Was part of the HL7 implementation pilot project and transition team. We used to interface with the labs such as Quest, Spectrum and others to implement the OM system between the hospitals and laboratories.I was responsible for Account mining, Project Deliverables, Client Communications and Resource Management.

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  YASH Technologies

  Feb 2007 - Sept 2008

  Software Engineer

  Actuate reports development and Quality SPOC for BI team

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  Cyient

  Sept 2008 - now

  Responsible for generating new business growth by introduction and implementations of new solutions / products into the Energy, Utilities and Geo-spatial markets - Manage a team of intrapreneur's to develop digital solutions & products (IT/OT) for global markets- Allocate infrastructure and other required resources to the teams to develop the solutions- Review the solutions product development cycle, influence solution road maps & user experience design - Liaison with the legal and compliance teams to ensure the solution follows required norms and policies-Liaising with business, marketing and sales teams in organization readiness for solution salesResponsible to develop mobility strategy and implementation-D&I champion, India team-Innovation SPOC -Digital Field Service Management Consultant Show less Work with the corporate strategy and leadership team in the development of strategy / business plan to build competitive advantage and lead strategy execution process in the for Utilities and Geo-spatial Industry- Evaluate new areas to venture based on competitive presence, size and potential growth - Anchor efforts around all stages of strategy execution – Offer articulation, Solution / product Development, Sales Training and Go-to-Market.- Create benchmarks on different financial and operating elements - Manage the new opportunity areas and ensure adherence to strategic planning calendar and processes - Support in the conceptualization and execution of special corporate level strategic projects Show less • Evolving, managing and strategizing the mobile workforce management service line across the organization• Evaluate MWM products and to closely work with geo-partner managers for developing and sustaining new and existing partnerships• Work with product vendors, partners on product related knowledge enrichment, license pricing and opportunity identification and creation• Build a platform of capabilities to create and sustain competitiveness by renewing and enhancing the teams core capabilities • Manage the R & D (core) unit towards developing new capabilities, identifying and sharing the best practices and creating reusable components for efficient ways of project implementation. • Work with sales teams across geos to engage on opportunities with prospective customers, by providing product demos, capability presentations, POCs and conducting technical workshops • Support delivery teams operating in multiple locations on MWM implementations • Work with pre-sales / bid teams on MWM opportunities • Work with marketing teams to develop marketing strategy, brochure, road shows and webinars Show less A single point of contact to the customers for the onsite/offshore program :- - Understanding customer road map and map the team towards providing the IT services- Translating customer requirements into working instructions for Delivery - Creating Procedure and Agreement Documents- Working with the management team and customer towards setting up SLA's and Ensuring that quality services are delivered with regard to the agreed SLA- Working with customers on resource requirements- Mitigating and solving escalations with urgency and determination- Coordinating with the offshore delivery team on customer expectations, project schedules, challenges and resource related issues- Building and maintaining customer relationships- Moved from the position of Senior Project Lead to a business analysis manager and then on to an 'on site' delivery manager within a period of 5 years Show less

  • Senior Director - Operations | Solutions Council | D&I Lead - India

    Apr 2018 - now

  • Assistant General Manager | Program Manager - New Initiatives

    Apr 2016 - Mar 2018

  • Senior Manager for Mobile Workforce Management

    Oct 2013 - Apr 2016

  • Service Manager - Mobile Workforce Management and BA Forum

    Oct 2012 - Sept 2013

  • IT Delivery Manager, Oil & Gas

    Sept 2008 - Apr 2013
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  Vardhaman College of Engineering

  Aug 2014 - now

  Alumini Member, Board of Studies in Computer Science and Engineering

  - Recommend syllabus for computer science engineering keeping in view the technology advancement, objectives of Institution, and national requirement for consideration and approval of the Academic Council- Suggest methodologies for innovative teaching and evaluation techniques- Mentor students on career, professional and personal development front- Coordinate research, teaching, extension and other academic activities in the Department