Hilary Wanyiri

Experience

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  G7 Systems

  Oct 2006 - Sept 2007

  Information and Communication Technology Infrastructure Manager
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  World Agroforestry

  Oct 2007 - Mar 2010

  • ICT Officer

    Feb 2009 - Mar 2010

  • ICT Service Desk and Support Technician

    Oct 2007 - Jan 2009
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  International Livestock Research Institute (ILRI)

  Apr 2010 - now

  Key Contributions🔹 Orchestrating the global IT department headquartered in Nairobi, with operations spanning 13 countries.🔹 Spearheading the proactive establishment and directional guidance of staff strategy, ensuring impeccable work quality and exceptional outputs.🔹 Assuming accountability for streamlining departmental processes, ensuring comprehensive and transparent cost recovery of ICT expenditure, and formulating and monitoring annual operating budgets totalling USD 3M.🔹 Dispensing strategic counsel to the management team regarding technology, communication services, and infrastructure imperative for ILRI's administrative, research, and development endeavours.🔹 Championing the development and implementation of cutting-edge IT operations management, digital workplace, user support, and IT service delivery models.Key Achievements:💎 Drove the seamless modernization of the main data centre by implementing a raised floor, deploying two 60KV UPSs, and implementing meticulous cable management.💎 Effectively supervised the comprehensive reassessment of outdated ICT policies and procedures, resulting in successful updates and enhancements. Show less

  • ICT Operations Manager

    Jan 2023 - now

  • ICT Manager – Customer Services

    Jan 2014 - Dec 2022

  • ICT Customer Services Specialist

    Apr 2010 - Dec 2013