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Omar Bolaños Riggioni

Omar Bolaños Riggioni

Quality Assurance Analyst

Followers of Omar Bolaños Riggioni405 followers
location of Omar Bolaños RiggioniCosta Rica

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  • Timeline

  • About me

    Business Intelligence

  • Education

    • Universidad Latina de Costa Rica

      -
      Bachelor's degree Advertising

    • Universidad Creativa

      -
      Associate's degree Graphic Design

  • Experience

    • Sykes Enterprises, Inc.

      Mar 2004 - Feb 2007
      Quality Assurance Analyst

    • Hewlett Packard Enterprise

      Mar 2007 - Feb 2016
      Operations Support Engineer

      Lead continuous improvement in Net Promoter Score (six sigma BOK). Develop reporting and tracking tools (Sharepoint, MS Access, Excel), multi-KPI data integration, reporting, automated rep level and org scorecards

    • HP

      Mar 2016 - Jun 2017
      Senior Business Analyst - AMS CS

      CS financial reporting process mapping for automation, various analytics projects and tasks, publication of executive scorecard, support for regional KPI operational goal setting.

    • VMware

      Jun 2017 - Nov 2022

      Long term revenue forecasting, annual operating plan,inter-company synergy strategy analytics data prep, narratives and presentations. Self service tools development, revenue and pipeline reporting, in quarter forecasting, quarter close support for sales management.

      • Senior Business Analyst - Strategy & Planning

        Mar 2019 - Nov 2022

      • Senior Business Analyst - Sales Operations

        Jun 2017 - Feb 2019

    • Amazon

      Dec 2022 - Nov 2024
      Analytics and Automation Manager - WWCP

      Lead reporting and process automation, workload reduction and process improvement

    • Amazon Web Services (AWS)

      Dec 2024 - now
      Business Intelligence Engineer

  • Licenses & Certifications