Vishal Sedha

Experience

• 

  British Gas

  Jul 2004 - Oct 2008

  Sales & Development Coach

  My role was to train and coach Team Leaders and Customer Experience Service Advisors to improve sales performance. Provide feedback on procedures and statistics to maintain client and business expectations. • Support, manage, and motivate the unit to maximise quality and sales opportunities each day- Incentives, fun days/charity events- celebrate and reward success• Facilitating development of individual to achieve client and business standards- Training and coaching Team Leaders- Organising and developing initiatives to enhance sales performance- Providing feedback via forums and meetings to ensure all targets are met- Assisting in sales processing to ensure all legal requirements are adhered too. Show less

• 

  Watches R Us

  Jul 2009 - Dec 2010

  Store & Retail Manager

  As a manager of a very busy and successful business it was my responsibility to ensure that the day to day running of the business was done in a correct and professional manner and that it always obtained a high level of service.• Managing company accounts and stock- Ensuring that the business accounts were kept up to date - Choosing and ordering products for the company - Arranging meetings with big branded clients such as D&G, DKNY, Diesel etc• Managing staff and business layout- Arranging staff duties and responsibilities - Dealing with customer queries/ complaints in a concise and professional manner- Being responsible for staff wages and bonus structures- Ensuring that the business was kept tidy and maintained health and safety regulations- Ensuring the business looked presentable and professional at all times Show less

• 

  Thebigword

  Apr 2011 - Dec 2019

  Key responsibilities include:• Identify and win new business prospect within the Public Sector that spend >£100k + per annum• Retain existing accounts and revenue that are coming to the end of their contract life• Attend prospect client meeting and trade shows• Expand business through identification, planning and winning of new account relationships to grow the client account• Manage an on-going pipeline of revenue and activity• Prepare and write RFP/Tender/Proposal in conjunction with the Global Bid Manager and team• Work with the account management team and be actively aware of work completed for clients that fall under your portfolio• Be knowledgeable about revenue and profitability and report accordingly• Build and maintain relationships with prospects to understand their needs, culture and decision making process• Attend QBR or other major stakeholder meeting with Account manager where required• Manage the sales pipeline to ensure you achieve annual sales targets• Proactively develop sales skills and market/business knowledge, apply best practice techniques and tools to maximise your performance• Achieve budgets, targets, activity levels, as agreed with Sales Director• Responsible for developing effective relationships with internal departments to meet client needs• Complete and provide appropriate, timely management reports as required• Create and maintain all required CRM records• Develop extensive knowledge of client procurement process, including who the decision-makers are, and develop effective interventions to provide solutions to issues that clients are facing in their Language Requirements• Understand external business environment, including key competitors, developments in technology, economic/political/social drivers Show less Key responsibilities include:• Managing Business Portfolio of existing accounts and revenue, retaining and growing the existing business through identification, planning and building strategically to win new accounts and from existing ones we have within the business• Identify and win new business prospect within the Public Sector• Manage an on-going pipeline of revenue and activity lead with any RFP/Tender/Proposal rebid for clients• Build and maintain relationships with clients to understand their needs, culture and decision making process• Prepare for and attend Quarterly Business Reviews or other major stakeholder meeting.• Develop, agree and maintain an account plan for each client to achieve sales strategy and targets.• Manage the sales pipeline to ensure annual sales targets are achieved and exceeded.• Proactively develop sales skills and market/business knowledge, apply best practice techniques and tools to maximize performance.• Responsible for developing effective relationships with internal departments to meet client needs• Understand external business environment, including key competitors, developments in technology, economic/political/social drivers Show less As a Project Manager I have many clients that invest millions of pounds into the company, due to that it my responsibility to ensure customer service and the work load done is at its highest level and always kept on a professional basis. • Taking bookings from clients.• Sourcing interpreters that meet client needs • Ensuring that there is a profit margin for the company• Dealing with complains and procedures• Meeting with clients from all over the UK to discuss future relationships• Ensuring we are up to date with NHS procedures and data Show less

  • Business Development Manager (BDM)

    Apr 2018 - Dec 2019

  • Business Executive Manager (BEM)

    Jan 2017 - Apr 2018

  • Client Relationship Manager (CRM)

    Oct 2016 - Jan 2017

  • Credit & Finance Controller

    Jun 2015 - Oct 2016

  • Project Manager & Coordinator

    Apr 2011 - Jun 2015
• 

  Marsh Commercial

  Jan 2020 - Jan 2023

  Achieving growth and hitting sales targets by successfully managing the sales team.Designing and implementing a strategic sales plan that expands companies customers base and ensure it’s strong presence within the market. Managing recruiting, objective setting, coaching and performance monitoring of sales representatives. As a Senior Development Leader at Marsh & McLennan Companies, I am responsible for creating and maintaining strong internal and external relationships and making well processed and critical business decisions which benefit our client’s needs, requirements and desires.I ensure I provide my clients with bespoke strategic and innovative plans which help, grow and identify areas of improvement

  • Sales Team Manager

    Apr 2020 - Jan 2023

  • Senior Development Leader

    Jan 2020 - Apr 2020
• 

  Pet Brands Limited

  Feb 2025 - now

  Director of Business Development

  Our brands are stocked across a huge range of independent and national retailers.We are proud brand owners of an entire portfolio of food, treats and accessories for pets and wild birds. Each brand is designed with customers and their pets at the forefront, with quality and innovation underpinning everything we do.