Sonu Thakur

Sonu Thakur

Customer Support Engineer

Followers of Sonu Thakur10000 followers
location of Sonu ThakurMandi, Himachal Pradesh, India

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  • Timeline

  • Skills

    Computer network operations
    Networking
    Computer hardware
    Technical support
    Ccna
    Network administration
    Dns
    Network security
    Dhcp
    Information technology
    Business analysis
    Business process
    Business planning
    Business development
    Php
    Magento
    Wordpress
    Business intelligence
    Html5
    Cascading style sheets
    C++
    C
    C#
    Project management
    Team management
    Leadership
    Requirements gathering
    Project estimation
    Web project management
    Project delivery
  • About me

    Highly seasoned and reliable Project Manager and Business Development Manager with a superb customer satisfaction record. Adept at interdepartmental coordination to maximise business functionality and efficiency. Committed to ongoing professional development and research to ensure currency and innovation in management and problem-solving.

  • Education

    • Himachal Pradesh University

      2011 -
      Bachelor of Arts (B.A.) A
  • Experience

    • Systeam SpA

      Jul 2005 - Jul 2009
      Customer Support Engineer

      ◄ Computer Hardware◄ Windows and Software Installation◄ Networking ( Wired and Wire Less)◄ Network Administrator ◄ Server Management◄ Router Management◄ Troubleshoot Printer issues and Network Printer Setup.

    • Webcom Technorite Pvt. Ltd

      Jul 2009 - Jan 2011
      Instructor : Hardware, Networking, ASP.Net, C# C and C++

      ◄ Electronics & Measuring (Electronics Circuits)◄ Number systems◄ Computer Hardware◄ Networking concepts◄ Servers and network security◄ Linux GNOME and KDE◄ Linux Services and Network Security◄ C# - Events, Properties, and Methods◄ Classes and Objects◄ Flow Control and Exceptions◄ C# and Generics◄ Exploring the .NET Framework◄ ASP.NET Working With Data◄ ASP.NET MVC◄ ASP.NET AJAX◄ C and C++ etc.

    • Blist Tech

      Jul 2013 - Aug 2014
      Business Development Executive

      ◄ Client Interaction, Requirement gathering, Analyzing requirements, Wire framing, making technical proposals, Team Handling.◄ Gather information on the project requirements from the client and prepare documents or business proposals as per client requirements. I have full understanding of Client Requirements and functional specifications of the project.

    • Swap Development Pvt. Ltd

      Aug 2014 - Feb 2021

      ◄ Assisting and reviewing development of project scopes, considering resources, and technological constraints including cost estimates with consideration to business impacts and identified risks.◄ Creating and executing project work plans and revising as appropriate to meet the changing needs and requirements. This includes wire framing, sitemaps & scope of work.◄ Defining project scope and giving clear instructions to design and development team.◄ Clarifying and communicating project objectives and success criteria to team.◄ Lead and guide the work of technical staff.◄ Meets cost standards by monitoring expenses; implementing cost-saving actions.◄ Identifying resources needed and assigning individual responsibilities.◄ Assuring that projects are completed according to schedule and within budget.◄ Effectively applying our methodology and enforcing project standards.◄ Ensuring that project documents are complete, current, and stored appropriately.◄ Collaborating with Front end developer's team, and back-end developer's, and other parties involved to establish the vision and analyzing tradeoffs between usability and performance needs.◄ Ensuring that approved requirements are developed in sufficient scope and detail that will result in the delivery of a solution that meets customer needs as they perceive them.◄ Attending client meetings ◄ Assisting with developing quality assurance processes, documentation, and testing where needed.◄ Identify and managing project risk.◄ Maintaining awareness of the current industry environment that shapes opportunities for client solutions. Show less ◄ Assisting and reviewing development of project scopes, considering resources, and technological constraints including cost estimates with consideration to business impacts and identified risks.◄ Creating and executing project work plans and revising as appropriate to meet the changing needs and requirements. This includes wire framing, sitemaps & scope of work.◄ Defining project scope and giving clear instructions to design and development team.◄ Clarifying and communicating project objectives and success criteria to team.◄ Lead and guide the work of technical staff.◄ Meets cost standards by monitoring expenses; implementing cost-saving actions.◄ Identifying resources needed and assigning individual responsibilities.◄ Assuring that projects are completed according to schedule and within budget.◄ Effectively applying our methodology and enforcing project standards.◄ Ensuring that project documents are complete, current, and stored appropriately.◄ Collaborating with Front end developer's team, and back-end developer's, and other parties involved to establish the vision and analyzing tradeoffs between usability and performance needs.◄ Ensuring that approved requirements are developed in sufficient scope and detail that will result in the delivery of a solution that meets customer needs as they perceive them.◄ Attending client meetings ◄ Assisting with developing quality assurance processes, documentation, and testing where needed.◄ Identify and managing project risk.◄ Maintaining awareness of the current industry environment that shapes opportunities for client solutions. Show less

      • Sr. Project Manager & Business Development Manager

        Aug 2018 - Feb 2021
      • Sr. Project Manager and Business Development Manager

        Aug 2014 - Aug 2018
    • Strix Development Private Limited

      Jan 2021 - now
      Founder and CEO
  • Licenses & Certifications

    • Cisco Certification

      Cisco