
Sonu Thakur
Customer Support Engineer

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Skills
Computer network operationsNetworkingComputer hardwareTechnical supportCcnaNetwork administrationDnsNetwork securityDhcpInformation technologyBusiness analysisBusiness processBusiness planningBusiness developmentPhpMagentoWordpressBusiness intelligenceHtml5Cascading style sheetsC++CC#Project managementTeam managementLeadershipRequirements gatheringProject estimationWeb project managementProject deliveryAbout me
Highly seasoned and reliable Project Manager and Business Development Manager with a superb customer satisfaction record. Adept at interdepartmental coordination to maximise business functionality and efficiency. Committed to ongoing professional development and research to ensure currency and innovation in management and problem-solving.
Education

Himachal Pradesh University
2011 -Bachelor of Arts (B.A.) A
Experience

Systeam SpA
Jul 2005 - Jul 2009Customer Support Engineer◄ Computer Hardware◄ Windows and Software Installation◄ Networking ( Wired and Wire Less)◄ Network Administrator ◄ Server Management◄ Router Management◄ Troubleshoot Printer issues and Network Printer Setup.

Webcom Technorite Pvt. Ltd
Jul 2009 - Jan 2011Instructor : Hardware, Networking, ASP.Net, C# C and C++◄ Electronics & Measuring (Electronics Circuits)◄ Number systems◄ Computer Hardware◄ Networking concepts◄ Servers and network security◄ Linux GNOME and KDE◄ Linux Services and Network Security◄ C# - Events, Properties, and Methods◄ Classes and Objects◄ Flow Control and Exceptions◄ C# and Generics◄ Exploring the .NET Framework◄ ASP.NET Working With Data◄ ASP.NET MVC◄ ASP.NET AJAX◄ C and C++ etc.

Blist Tech
Jul 2013 - Aug 2014Business Development Executive◄ Client Interaction, Requirement gathering, Analyzing requirements, Wire framing, making technical proposals, Team Handling.◄ Gather information on the project requirements from the client and prepare documents or business proposals as per client requirements. I have full understanding of Client Requirements and functional specifications of the project.

Swap Development Pvt. Ltd
Aug 2014 - Feb 2021◄ Assisting and reviewing development of project scopes, considering resources, and technological constraints including cost estimates with consideration to business impacts and identified risks.◄ Creating and executing project work plans and revising as appropriate to meet the changing needs and requirements. This includes wire framing, sitemaps & scope of work.◄ Defining project scope and giving clear instructions to design and development team.◄ Clarifying and communicating project objectives and success criteria to team.◄ Lead and guide the work of technical staff.◄ Meets cost standards by monitoring expenses; implementing cost-saving actions.◄ Identifying resources needed and assigning individual responsibilities.◄ Assuring that projects are completed according to schedule and within budget.◄ Effectively applying our methodology and enforcing project standards.◄ Ensuring that project documents are complete, current, and stored appropriately.◄ Collaborating with Front end developer's team, and back-end developer's, and other parties involved to establish the vision and analyzing tradeoffs between usability and performance needs.◄ Ensuring that approved requirements are developed in sufficient scope and detail that will result in the delivery of a solution that meets customer needs as they perceive them.◄ Attending client meetings ◄ Assisting with developing quality assurance processes, documentation, and testing where needed.◄ Identify and managing project risk.◄ Maintaining awareness of the current industry environment that shapes opportunities for client solutions. Show less ◄ Assisting and reviewing development of project scopes, considering resources, and technological constraints including cost estimates with consideration to business impacts and identified risks.◄ Creating and executing project work plans and revising as appropriate to meet the changing needs and requirements. This includes wire framing, sitemaps & scope of work.◄ Defining project scope and giving clear instructions to design and development team.◄ Clarifying and communicating project objectives and success criteria to team.◄ Lead and guide the work of technical staff.◄ Meets cost standards by monitoring expenses; implementing cost-saving actions.◄ Identifying resources needed and assigning individual responsibilities.◄ Assuring that projects are completed according to schedule and within budget.◄ Effectively applying our methodology and enforcing project standards.◄ Ensuring that project documents are complete, current, and stored appropriately.◄ Collaborating with Front end developer's team, and back-end developer's, and other parties involved to establish the vision and analyzing tradeoffs between usability and performance needs.◄ Ensuring that approved requirements are developed in sufficient scope and detail that will result in the delivery of a solution that meets customer needs as they perceive them.◄ Attending client meetings ◄ Assisting with developing quality assurance processes, documentation, and testing where needed.◄ Identify and managing project risk.◄ Maintaining awareness of the current industry environment that shapes opportunities for client solutions. Show less
Sr. Project Manager & Business Development Manager
Aug 2018 - Feb 2021Sr. Project Manager and Business Development Manager
Aug 2014 - Aug 2018

Strix Development Private Limited
Jan 2021 - nowFounder and CEO
Licenses & Certifications

Cisco Certification
Cisco
Languages
- enEnglish
- hiHindi
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