CHIO FAI NG

Experience

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  The Venetian® Macao-Resort-Hotel

  Jul 2007 - Dec 2008

  Usher - Cotai Arena & ZAiA Theater

  • Guide the spectators to the right site• Solve problems from costumers• Ticket Checker• Cloakroom operation

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  City of Dreams Macau

  Jan 2009 - Nov 2010

  Coordinator, Entertainment Services

  ‧ Supports the Entertain services manager and Entertainment services AM for the smooth operation of entertainment program‧ Assists in AV production if required‧ Being escort to the overseas entertainers during the orientation‧ Provides hospitality services to the VIPs or special guest for the events‧ Conducts market research aiming to keep up with the entertainment business trend and to explore potential new market‧ Coordinates with various departments to ensure the smooth operations of special projects‧ Takes responsibility for all special projects, and ensures the ultimate objectives of each special event are fulfilled properly‧ Liaises closely internally in support of marketing, branding, and PR requirement of the venue and the complex on a whole‧ Liaises with promoters, artist agencies & various contractors, and negotiate with record companies from time to time‧ Deals with the budget and to exercise ultimate financial control‧ Music content, song list set up and song scheduling for the all venue Background Music, and operator the PC Music system. Show less

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  Galaxy Macau

  Nov 2010 - Mar 2011

  Executive, Entertainment Planning

  ‧ Working closely with the Assistant Manager, Entertainment Planning to plan and create the entertainment initiatives and development of programs across Galaxy Entertainment Group‧ Assist to estimate, negotiate and control the budget while planning and creating the Entertainment Program‧ Assist to maintain relationship with the Entertainment network worldwide and keep well-informed of the current trend and upcoming possible entertainment and attraction for Galaxy Entertainment Group‧ Assist to coordinate with all parties across the company to ensure control and success of all projects, in particularly maximizing the value on PR and Marketing‧ Assist to evaluate market reactions to entertainment programs, to ensure the timely adjustment of strategy and plans to meet changing market and competitive conditions‧ Perform any other duties as required‧ Music Styling set up and coordinates with other parties of Galaxy Macau, Music content, song list set up and song scheduling for the all venue Background Music, and operator the Music system. Show less

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  Walt Disney World

  Mar 2011 - Mar 2012

  Attraction Host Cast member & Disney Trainer

  ‧ Extensive Guest contact along with public speaking‧ Take the initiative to greet Guests and offer assistance‧ Be responsible for Guest safety at both public area and theather area‧ General cleaning to keep the area free of debris‧ Share Culture to other people on stage.‧ Disney Trainer - A trainer for the New Cast Members, Coordinators and Managers for the daily Attraction operation. - Manage New Cast Members Services in Disney service standard – Disney four basics - I project a positive image and energy - I am courteous and respectful to all guests, including children. - I stay in character and play the part. - I go above and beyond. - Manage New Cast Members outlook in Disney Standard (Disney look). - Train New Cast Members how to manage guest complaints, and etc. Show less

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  ALLWAY advertising and Performing Arts Production Limited

  Mar 2012 - May 2012

  Event Producer

  Part time Event Production Producer

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  Sheraton Grand Macao Hotel, Cotai Central

  May 2012 - May 2015

  •Assist the Senior Manager of Associate Relocations in the smooth and efficient running of Human Resources Department. Maintain a suitable climate of associate relations to achieve operating goals. • Deal with employees' conflict, solve the complaints and Labour disputes • Organization for employees and the annual conference, the organization quarter employee recreational activities Major Responsibilities • Be the first point of contact all staff enquiries, assist them with their queries and provide them with the help that they are looking for. Follow-up that the help was well received and that documents etc. that they required we received in a timely manner. • To be actively aware of and organize the day to day activities of the Human Resources Department, also manage other associate’s event - Associate Rally - Spring Dinner - Talent show - Culture events - Sport events - Communication events - Charity events, etc. • Internal event MC • TV channel daily operations, internal video editing • Poster design Show less ‧ Arrange oversea employees’ arrival & on boarding‧ Be the first point of contact all staff enquiries, assist them with their queries and provide them with the help that they are looking for. Follow-up that the help was well received and that documents etc. that they required we received in a timely manner.‧ To be actively aware of and organize the day to day activities of the Human Resources Department.‧ Internal event MC‧ TV channel daily operations, internal video editing‧ Intranet information daily update‧ Poster design Show less

  • Assistant Manager, Associate Relations

    Aug 2013 - May 2015

  • Executive, Associate Relations

    May 2012 - Jul 2013
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  ALLWAY advertising and Performing Arts Production Limited

  May 2015 - Jan 2016

  Senior Producer

  - the production of events from conception through to completion. Events include: ‧ exhibitions and fairs; ‧ festivals; ‧ conferences; ‧ promotions and product launches; ‧ fundraising and social events; ‧ Videos/films shooting. etc.- Work in the public, private and not-for-profit sectors and coordinate with other companies/government.- Hands-on and often involves working as part of a team.- Able to complete a wide range of activities requiring clear communication, excellent organisational skills and attention to detail.- Work well under pressure, ensuring the smooth and efficient running of an event. Show less

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  City of Dreams Macau

  May 2015 - Dec 2015

  The House of Dancing Water Exclusive Backstage Journey - Chief Tour Host

  - Prepare the back stage tour scripts in Chinese & English- Extensive Guests contact along with public speaking in Cantonese, Mandarin & English- Well understand the show operation & logistic of THODW- Share THODW backstage secret to Guests- Take the initiative to greet Guests and offer assistance- Be responsible for Guests safety during the tour

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  Shanghai Disney Resort

  Jan 2016 - Apr 2018

  Atmospheres Stage Manager

  - Responsible for running daily Atmosphere Entertainment shows and rehearsals, including safe and accurate "calling" of show cues.- Open and/or responsible for below shows: ‧ Club Destin-E (Open and responsible for) ‧ Disneytown Atmosphere Performance (Responsible for) ‧ Mickey's Film Festival (Responsible for) ‧ Mickey Monday Film Festival (Open and responsible for) ‧ 2017 Disneytown Summer Atmosphere Performance (Open and responsible for) ‧ 2017 Atmosphere Summer Shows (Open and responsible for) ‧ Disney Magical Film Festival (Open and responsible for)- Responsible for show operation decisions regarding weather, technical break-downs, performer injuries, costuming problems and show maintenance.- Ensure a safe environment for guests and cast and maintain adherence to Operating and Safety Guidelines.- Partner closely with Park Operations, Entertainment Production, Costuming, and Technical Services on operational matters to ensure smooth operation/delivery of daily shows.- Manage and mentor cast and crew (including Leads, Performers, Technicians, etc).- Monitor daily man-power and scheduling for Atmosphere Entertainment program and implement adjustments accordingly.- Maintain show quality and company standards; observe performances of cast and crew and provide performance coaching and feedback.- Other projects as required. Show less

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  Shanghai Disney Resort / Disney Theatrical Group

  Feb 2018 - Feb 2020

  Assistant Stage Manager, Disney's Beauty and the Beast

  - Responsible for coordination, integration and supervision of all show elements to ensure both safety and artistic quality.- Accountable for creating a show cue script and "calling" show cues.- Support all rehearsals at off-stage and on-stage locations, and support the creative team in implementing show vision.- Ensure a safe environment for guests and cast.- Support rehearsals for special events for sales, marketing, press, etc and oversee actual events.- Perform other duties as assigned by leaders.- Ability to multi-task in a fast-paced, highly dynamic environment.- Works independently, but must recognize when to involve appropriate management in decision making process.- Willing to work together in a team environment.- Ability to work in a very culturally diverse environment. Show less

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  Shanghai Disney Resort

  Nov 2019 - Jul 2024

  - Responsible for production timeline and budget management, including procurement and fabrication schedule, vendor management, deliverables, compliances and close-out;- Work closely with creative and tech teams on projects and maintain professional relationships with multiple partners to ensure projects are delivered with high-quality in a timely manner;- Oversee procurement of Entertainment theatrical systems (audio, lighting, projection, control) including tendering, contract and vendor management;- Partner closely with Disney Parks Live Entertainment leadership on creative and production development;- Work side by side with finance partners on financial planning an execution, sourcing and procurement;- Assist in identification and prequalification of all PRC and Asia based vendors and suppliers;- Provide leadership to local Creative & Entertainment team members;- Uphold and enforce Disney contracting, quality technical and safety guidelines. Show less - Responsible for coordination, integration and supervision of all show / event elements including performers, technicians, costuming and cosmetology- Partners with Show Director to create cue script- Responsible for the safe and accurate calling of all show cues- Coordinates, schedules, and runs show / event rehearsals- Responsible for inter-departmental coordination required to stage events- Works closely with Technical Director on event set-up and strike- Responsible for safety-related decisions during performances- Writes and distributes comprehensive post-event show reports- Partners with Talent Casting to secure and schedule event cast- Serves as company manager to event cast during rehearsals and on performance days Show less

  • Production Manager, Entertainment

    Aug 2023 - Jul 2024

  • Stage Manager - Events

    Nov 2019 - Jul 2023
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  MGM MACAU

  Jul 2024 - now

  Assistant Director of Resident, Macau 2049

  - Leading the Artistic team, work closely with The Resident Choreographer and The Resident Music Director to oversee the show under high quality; work closely with Producer and Show Production Manager on show production related issue.- Coordinate Show Director Team, Theater Team & Stage Management team to ensure the smooth running of the residency performance during show production period.- Assisted the director and actors to complete the rehearsal and synthesis process, memorized all schedules and details in the performance, and sorted out the general process table. Record problems and feedback during performances and rehearsals for subsequent improvement and lessons learned.- Assists the Show Director Team to make necessary modifications and adjustments to the performance.- Manages and coordinates the working time and living time of the actors to ensure the actors maintain a good condition to complete the resident performance.- Coordinates the actors' rehearsal and preparation time, keep abreast of the rehearsal progress and ensure the actors are informed to participate in the rehearsal and performance on time.- Coordinates the needs of the actor's work and life.- Conduct daily rehearsal and training for actors.- Guide the new actors to familiarize the performance content and process.- Evaluate each performance and the actors, repair the problems in each performance in a timely manner.- Coordinate with related theater team, stage management team for rehearsal, show day preparation, warm up, special event, etc. time arrangements.- Participate in daily training, rehearsal and performance to ensure quality.- Establish daily operational rules and prepare various related documents.- Work closely with the team on new actor audition plan.- Coordinate with operation team and ticketing team for daily complimentary ticket requests, organize ticket sales information and report to leadership.- Work on show survey, organize the survey and report to leadership. Show less