Natasha Carroll

Experience

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  PDSA

  Jan 2013 - Jan 2014

  Volunteer

  Volunteering with the PDSA in January 2013, I worked between 4-5 hours every Saturday, as I was highly dedicated to the cause. My job entailed sorting, bagging and labelling of goods in preparation for sale in the shop. I also spent time serving customers. This has given me valuable experience in working with people and shown me the importance of high quality customer services. I applied these new hospitality skills to my job at the Uttoxeter Racecourse.

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  Uttoxeter Racecourse

  Jun 2014 - Aug 2016

  Waitress (Team Leader)

  I began working at Uttoxeter Racecourse part time in year 10 of my studies. I developed a variety of skills working both in teams and as an individual. This developed my confidence greatly as I was able to communicate with a variety of new people in my team including chefs, managers and bar tenders which ensured that customer service standards were always met. It allowed me to understand the importance of customer service and doing everything and anything in my power to ensure they are enjoying themselves. This job has taught me how to listen to customers’ needs and then make decisions quickly and rationally. A year into this job, I had clearly proved my worth as I was promoted to a Team Leader, which increased my responsibilities even more. I found so much joy in this job that it has resulted in my decision to study International Hospitality Management at the University of Surrey. Show less

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  Uttoxeter Micropub

  Mar 2017 - Jun 2018

  Bar Staff

  Developed my ability to deal with challenging customers, complaints or issues within the pub. Facilitated an understanding of how the business is run behind the scenes, including the manufacturing and brewing of many of the beers we had on tap. Gained the responsibility of taking deliveries for the business which involved opening and closing the pub by myself – facilitating the personal development and leadership skills.

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  University of Surrey Lakeside Restaurant and Coffeeshop

  Sept 2017 - Jun 2018

  Barista

  Developed relationship building techniques for two environments: as the bar was often evening work, with more safeguarding issues to account for, and the café was built for regular employees of Surrey University. Adapted quickly to new situations and learn new skills effectively and rapidly.

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  Guildford Time Bank

  Sept 2017 - Apr 2018

  Student Volunteer

  Organising events to boost the charities activity through subscription and community engagement. Facilitated interactions with a range of professional people/backgrounds. Developed team working skills through event organising, social media development and designing a marketing strategy with a small, yet diverse group of volunteers. Developed oral and written communication skills (particularly through social media).

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  Amsterdam Marriott Hotel

  Jun 2018 - Mar 2019

  F&B Trainee at Amsterdam Marriott Hotel

  - Developed my understanding of how a large company works. Furthermore, my ability to conform to a five-star brand standard.- Developed my ability to work in a large hotel team. My multicultural understanding and appreciation has developed from this diverse team - we are always making the effort to help eachother throughout the entire hotel (As a trainee, I am always working closely with housekeeping, front office, guest relations and kitchen through my work in room service - it has highlighted further the importance of communication and relationship management).- Adapting to a hotel from restaurant work was interesting. I have seen all types of F&B: room service, bar, breakfast buffet, Mclub Lounge (5* VIP) to working in the number one Steak House in Amsterdam: Midtown Grill.- Training specified in red meat and wine for the Midtown Grill.- Tea training.- Complaint handling Training.- Silver service training linked with customer service training.- Cigar and Wine training - my ability and confidence in recommending dishes and wines to customer has improved drastically.- Ability to balance my professionalism and friendliness: making long-term friends who I have served over their entire holiday, I even had the pleasure of reuniting with families who remembered me from their first visit. Show less

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  Cardiff Marriott Hotel

  Mar 2019 - Sept 2019

  AYS Associate
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  The Ivy Guildford

  Sept 2019 - Apr 2020

  Waitress
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  Ringo's Dirty Diner

  Jun 2020 - now

  CEO and Founder

  Founder of a Social Enterprise Start-Up