Tim Williams

Experience

• 

  Cabela's

  Apr 2008 - Oct 2014

  Managed retail communication platform and executive messaging, task management platforms, multi-million in-store digital sales programs, and store associate technology programs. Managed customer facing operations teams (POS, Customer Service, Digital Sales). Developed and executed In-store customer experience strategy. Led medium and large projects in mobile commerce, in-store technology, customer service, financial reporting, and resource optimization. P&L management and reporting, annual budget and ongoing forecast, controllable expense optimization.

  • Sr. Product Manager, Retail Communications and Technology

    Aug 2013 - Oct 2014

  • Retail Customer Experience Manager

    Apr 2012 - Aug 2013

  • Project Manager, Retail Operations

    Jun 2010 - May 2012

  • Financial Analyst

    Apr 2008 - Jun 2010
• 

  Target

  Nov 2014 - Sept 2015

  Project Manager, Mobile Engineering

  Managed large and small cross-functional projects in store and distribution center environments for hardware refreshes and rollouts (Windows CE and iOS),hardware inventory process and reporting, data analysis, and vendor management.

• 

  Wells Fargo

  Nov 2015 - May 2016

  Technical Project Manager, Consultant

  Technical scoping and milestone planning for API and consumer facing app development

• 

  Asurion

  May 2016 - now

  Lead client program operations and customer experiencePolicy, process and analytical measurement development and execution Manage day to day client interactions and oversee related program operationsPolicy, process and analytical measurement development

  • Sr. Director, Partner Growth and Client Program Management

    Apr 2024 - now

  • Director, Client Program Management

    Jan 2021 - Apr 2024

  • Sr. Manager, Client Program Management

    May 2016 - Jan 2021