Robert Brown

Experience

• 

  McKesson

  May 1997 - May 2015

  Mentored and delivered product/technical training to support team and customer technical reps. Tested software implementations and met with development scrum team regarding product supportability. Continued to travel onsite to customers to support implementations, migrations, and troubleshooting. Proposed capital expenditure for hardware purchase to support storage and hypervisor. Recommended hardware needed to move local office from physical to virtual, reducing hardware costs by over 50%. Added VMWare Cluster and expanded VMWare storage by adding Mirrored NAS Cluster.Provided technical leadership on project team evaluating options to offer solutions on hosted platform. Utilized cloud-hosted virtual machines created with templates, a lower-cost option that enabled smaller customers to continue using McKesson solution without incurring on-premise capital expenses.Implemented SaaS project management software to manage over 100 on-premise customer upgrades. Used MS Project to create import template to import. Enabled improved team task assignment and tracking, documentation, and reporting on implementation projects. Show less Mentored and delivered product / technical training to support team and customer technical reps. Tested software implementations and met with development scrum team regarding product supportability. Continued to travel onsite to customers to support implementations, migrations, and troubleshooting.Proposed capital expenditure for hardware purchase to support storage and hypervisor. As local office VMWare SME and advocate gradually expanded internal VMWare responsibilities to include all local office departments.Recommended hardware needed to move local office from physical to virtual, reducing hardware costs by over 50%. Added VMWare Cluster and expanded VMWare storage by adding Mirrored NAS Cluster.Provided technical leadership on project team evaluating options to offer solutions on hosted platform. Utilized cloud-hosted virtual machines created with templates, lower cost option that enabled smaller customers to continue using McKesson solution without incurring on-premise capital expenses.Implemented SaaS project management software to manage over 100 on-premise customer upgrades. Used MS Project to create import template. Enabled improved team task assignment and tracking, documentation, and reporting on implementation projects. Show less Traveled onsite to assist customers with implementations, migrations, and troubleshooting. Presented technical training to product support team and customer technical representatives.Designed, configured, and implemented two-node VMWare Cluster used by product support in production. Performed physical to virtual conversion of each support department server as hardware leases expired and enabled over 15 functional environments to support different stack configurations.Established / configured support department organizational unit within enterprise AD, allowing for local administration systems on enterprise domain to replicate customer issues.Consulted for customers implementing software, including advising on procurement of hardware, third-party software licenses, and data migration. Virtualized solution to enable traveling staff to train customers, demonstrate solutions, or share related documentation prior to solution implementation. Show less

  • Sr Technical Implementation Consultant

    Jul 2013 - May 2015

  • Product Support Lead

    Sept 2009 - Jun 2013

  • Senior Technical Analyst

    May 2005 - Sept 2009

  • Senior Product Support Analyst

    May 2001 - May 2005

  • Product Support Analyst

    May 1997 - May 2001
• 

  Sagility

  Jun 2015 - Oct 2017

  Sr Technical Implementation Consultant

  Met with customer stakeholders, department heads, and technical leads for product implementation visits. Oversaw customer team project sprints for system integration, security, data mapping, and customer IT training for Cloud/SaaS and on-premise solution.Addressed customer inquiries on pre-sales calls regarding solution integration within customer’s existing IT framework. Reviewed up to eight pre-sales business services contract proposals each year to determine level of effort and scope against customer requirements. Initiated data mapping with onsite week-long sessions to support interface between customer claim system and McKesson/APH solution. Collaborated with users and technical staff to optimize initial iteration.Delivered ‘train-the-trainer’ sessions to customers on stack administration to facilitate extended knowledge sharing for customers’ extended technical teams. Show less

• 

  Medecision

  Oct 2017 - now

  Senior Technical Engineer

  Led billable customer technical service projects. Facilitated meetings to explore unique customer needs and negotiate/develop deliverables. Managed up to six simultaneous technical projects from initiation through planning, execution, monitoring/controlling, and close.Joined Medecision’s Client Partners for weekly account management meetings to provide updates to ongoing technical projects. Recommended changes and requested clarifications to avoid future scope creep and unplanned resource allocation.Managed project progress against internal project milestone metrics and made recommendations to align customer expectations with requirements and contract. Utilized Jira for issue management and Confluence, and SharePoint for internal process documentation.Trained customers’ technical teams on solution stack administration. Facilitated data mapping for interfaces and file movement processes (for Cloud/SaaS customers). Described full-stack implementation and configuration. Scheduled/hosted weekly project status calls with customers’ technical team and stakeholders.Collaborated directly with both internal and customer SMEs and teams (Developers, DBAs, Network Administrators, Citrix Administrators, Security Administrators, etc.) to successfully reach project milestones.Trained business and technical teams on use and maintenance of Medecision platform solutions as well as third-party integrated solutions such as Cincom Eloquence, a Customer Communications Management (CCM) solution. Show less