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Udit Joshi

Udit Joshi

Assistant Manager

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location of Udit JoshiIndia

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  • Timeline

  • Skills

    Team management
    Product development
    Fmea
    Strategy
    Problem solving
    Vendor management
    Competitive analysis
    Management
    Project management
    Strategic planning
    Leadership
    Project planning
    Social entrepreneurship
    Business strategy
    Automotive
    Program management
    Supply chain management
    Failure mode and effects analysis
    Operations management
    Microsoft excel
    Microsoft office
    Customer service
    Service delivery management

  • About me

    Competent and incisive professional with ~8 years of experience across functions covering After Sales, Operations and Strategy in domains of Automotive and Aerospace. - Expertise in program management, business operations, strategy formulation, research, new product development, cost optimization and after sales customer experience - Rich exposure in C-suite engagement and leading multi-functional teams - Cross cultural flexibility and adept at Japanese language & way of working Presently, responsible for setting up after-sales service infrastructure and network, focusing around consumer delight and engagements, for electric vehicles at Ather Energy.

  • Education

    • CUHK Business School

      2016 - 2016

    • College Of Technology, G.B.P.U.A&T, Pantnagar

      2005 - 2009
      Bachelor of Technology (B.Tech.) Electrical engineering

    • Indian Institute of Management Ahmedabad

      2016 - 2017
      Master of Business Administration (M.B.A.) General Management

  • Experience

    • Maruti Suzuki India Limited

      Aug 2009 - Jul 2011
      Assistant Manager

      - Participated in new product development cycle and minor modifications - design reviews & releases, change notices, verification testing, PPAP, supplier engagement and production release- Resolved design and quality issues in production trials and verification testing- Underwent 6 months GET training across functions in Maruti

    • Suzuki Motor Corporation

      Aug 2011 - Jul 2013
      Engineer

      - Design and development of automotive components- Conducted proto parts development with suppliers- Performed, documented and released verification testing- RFQ preparation, supplier technical reviews and parts development- Performed design reviews, PPAP and RCAs- Supplier visits, audits & development- Managed cross team collaboration between India & Japan

    • Maruti Suzuki India Limited

      Aug 2013 - Mar 2016
      Deputy Manager

      - Led NPI and design change projects- Project managed E2E development activities- Led cost reduction and localization projects- Provided technical support for customer complaints from field- Managed and tracked deliverables from engineering service providers- Managed sourcing, procurement and phase in phase out activities

    • Boeing

      May 2017 - Oct 2017
      Strategy Development Specialist

      - Supported Boeing leadership team at HO in strategy initiatives- Primary & secondary research, white papers, strategy decks, program management

    • Ather Energy

      Nov 2017 - Aug 2020

      - Conceptualised, implemented and improved customer satisfaction score- Developed pricing and financial models for dealership, spare parts and subscription services- Led dealer discussions - Set up after sales business from scratch for Ather- Developed scalable service model and operationalized multi city vehicle servicing- Hired and trained people, scaling the team to 30+ members- Advocated consumer needs and resolved pain point with engineering teams

      • Senior Manager - Service Strategy & Operations

        Apr 2020 - Aug 2020

      • Manager - Aftersales Strategy

        Nov 2017 - Mar 2020

    • Ola Electric

      Aug 2020 - Jan 2021
      Senior Project Manager - Customer Service

    • Philips

      Jan 2021 - now
      Project Manager

      - Leading project management team to manage supply chain, sustenance and productivity projects

  • Licenses & Certifications

    • Lean Six Sigma Green Belt

      KPMG
      Oct 2016

    • Project Management Professional (PMP)

      Project Management Institute
      Dec 2023

    • Philips Project Management Practitioner Certification

      Philips
      Jul 2024

    • JLPT N5

      JAPAN STUDENT SERVICES ORGANIZATION

  • Honors & Awards

    • Awarded to Udit Joshi
      Best Debutant Award 2021 - May 2022
    • Awarded to Udit Joshi
      Maruti Suzuki Achievement Award -