Ben Burrows

Experience

• 

  Vanguard

  Jul 2006 - Feb 2008

  Client Relationship Associate (Retirement Plans)
• 

  Voya Financial

  Feb 2008 - Nov 2014

  • Client Relations Manager (Retirement Plans)

    Nov 2011 - Nov 2014

  • Retirement Consultant

    Feb 2010 - Nov 2011

  • Internal Wholesaler (Variable Annuities)

    Feb 2008 - Feb 2010
• 

  John Hancock Retirement

  Dec 2014 - now

  Responsible for leading the John Hancock Relationship Management servicing team within the Central Division, within the $15M-$50M market segment. We specifically serve corporate employer-sponsored retirement plans, and our valuable financial advisor and TPA partners. Our team also includes Strategic Relationship Managers, TPA Channel Directors, ERISA Consultants, DB Actuaries, and Strategic Communication Consultants. Together, we are accountable for the entire customer experience. Primary objectives include the improvement of client retention, retirement plan metrics, Net Promoter Score/customer satisfaction, profitability, and sales. Show less

  • Divisional Vice President, Strategic Relationship Management

    Jul 2018 - now

  • Vice President, Strategic Relationship Management

    Dec 2014 - Jul 2018