Deep Enrich
Solomon Chasteen
1000 followers
Columbus, Indiana, United States
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About me
🔹 Executive Leader | Director, VP, COO | Operations & Service Delivery 🔹 Risk Mitigation | Escalation Management | Process Optimization | Customer Experience
Education
DeVry University
1993 - 1996Bachelor’s Degree
Experience
Nokia
Nov 1996 - Aug 2024Market Unit Delivery Manager
Mar 2023 - Aug 2024Global Head of Escalation Management
Jan 2018 - Mar 2023Executive Escalation Manager-Americas
Apr 2016 - Jan 2018Senior Technical Program Manager
Jul 2011 - Apr 2016Customer Operations Director
Feb 2009 - Jul 2011Senior Project Manager
Jul 2007 - Feb 2009Director of Operations - Remote Integration Center
Jun 2004 - Jul 2007Remote Operations Center Supervisor & Account Manager
Mar 2003 - Jun 2004System Engineer & Lab Manager
Nov 1996 - Mar 2003
US Army
Jan 1999 - Jan 2003Operations NCO 11B
Licenses & Certifications
- View certificate
SBM - NI Nokia
NokiaNov 2015
Languages
- enEnglish
- spSpanish
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