Melissa Thayer

Experience

• 

  Community Food and Justice Coalition

  Jun 2013 - Sept 2013

  Intern
• 

  Nelson Staffing

  Dec 2013 - Oct 2015

  Temporary Employee
• 

  Commercial Energy of California

  Nov 2015 - Feb 2023

  I managed user setup and configuration, created dashboards and reports, and maintained data integrity through ongoing cleanup and bulk data uploads. I enhanced system functionality by configuring objects, optimizing workflows with Flow Builder, and documenting business processes to improve efficiency. Additionally, I conducted regular license reviews, system maintenance, and provided user training to ensure effective platform utilization.

  • Salesforce IT Administrator

    Apr 2020 - Feb 2023

  • Junior Salesforce Administrator

    Dec 2018 - Apr 2020

  • Contract Services Representative

    Nov 2015 - Nov 2018
• 

  NextUp

  Feb 2023 - now

  Salesforce Administrator

  I maintain, support, and optimize NextUp’s Salesforce systems, including Nimble AMS, Sales Cloud, and Marketing Cloud, while ensuring adherence to best practices. I collaborate with cross-functional teams and vendors to gather requirements, configure solutions, and deploy new functionalities. Additionally, I am responsible for reporting, dashboards, data integrity, and partnering with leadership on data infrastructure and ERP system management.