Beth Owens

Experience

• 

  The Walt Disney Company

  Jan 2003 - May 2003

  WDW College Program/Internship

  •Deep-water lifeguard at Blizzard Beach. •Accepted into the highly selective College Program. Worked in a team environment with other interns and employees. •Participated in "Traditions" training program at Disney University, which stressed leadership and customer service skills.

• 

  Nestlé Purina North America

  Jul 2004 - Jan 2010

  •Responsible for New Item Presentations, promoting expanded Purina product placement on shelf.•Perform product margin contribution analysis. Track results against budget to improve product mix in conjunction with the Finance Analyst.•Evaluate product promotions in coordination with Finance Analyst and modify promotional calendars based on evaluation results.•Work closely with Account Executives to build promotional calendar that boosts sales and results in ROI greater than 1.0.•Work as an integrated team member with the Finance Analyst and the Account Executive to build successful business plans. Show less •Responsible for checkbook management ensuring zero overspend, delivering monthly checkbook status reports and leveraging balances to drive sales.•Evaluate product promotions in coordination with Category Analysts, and modify promotional calendars based on evaluation results.•Execute New Item Order and Fix The Mix analysis to ensure superior ROI on all marketing dollars.•Complete monthly Every Day Low Pricing analysis, which includes price change impacts and brand spend recommendations.•Perform product margin cContribution analysis. Develop budgets and track results against budget to improve product mix.•Train and assist Account Executives with Account Management Tool related issues.•Responsible for paying numerous Key Buying Groups, as well as Distributors.•Project Manager for GLOBE project to enhance Territory Manager draft writing ability.•New Member Ambassador for the Nestle Purina PetCare Women’s Leadership Forum. Show less •Worked closely with National Accounts (PetSmart and Petco) and Independent Buying Groups to increase sales growth and product distribution. •Worked on planograms in my larger Independent Buying Accounts and Key Buying Groups to create better flowing sets as well as endcaps or displays.•Created and continued to update truckload order forms, which calculated total price and weight of order.•Designed a template that allows other territory managers to input their distributor information to easily create customized order forms for their needs. •Created and continuously updated image discs and distributed to members of my team, which allowed them to locate product images faster and easier.•Participated in the Petco National Account Action Team for approximately one year and took part in the PetSmart National Account Action Team. These teams were created to allow territory managers to share best practices and field level information with the PetSmart Team and vice versa. Distributed these best practices to members of my team to keep them informed.•Worked closely with my team to share any sale or display successes as well as to learn from their successes. Show less

  • Category Analyst

    Jan 2009 - Jan 2010

  • Finance Analyst

    Jan 2007 - Jan 2009

  • Territory Manager

    Jul 2004 - Dec 2006
• 

  Lourdes Health System

  Sept 2011 - Nov 2016

  •Responsible for creating and updating dashboards and tracking reports that revolve around patient satisfaction.•Responsible for collecting and dispersing HCAHPS data to the CMO on a monthly basis for Medical Executive Committee meetings.•Provide Nurse Managers patient satisfaction feedback on a regular basis via email or meetings that help direct them in efforts to improve their satisfaction scores within their units.•Present data when asked for leadership on various topics; Value Based Purchasing (the definition and how we are doing during our current performance period versus baseline), overall patient satisfaction for both of our hospitals, and key take aways from conferences.•Work as an integrated team member with all departments within the hospital system to identify shortcomings within that department in regards to patient satisfaction.•Work on special projects as requested by other departments to grow my knowledge within the organization; projects include analyzing ED data for tactical planning, manipulating, calculating and presenting data results from our patient safety survey, creating SharePoint sites for Language of Caring and Operations Meetings, and organized Heart-Head-Heart training for ancillary staff at both facilities. Show less

  • Patient Experience Manager

    Jan 2013 - Nov 2016

  • Patient Experience Analyst

    Sept 2011 - Dec 2012
• 

  Inspira Health Network

  Nov 2016 - Jan 2022

  • Senior Project Analyst

    Aug 2019 - Jan 2022

  • Project Analyst

    Nov 2016 - Jul 2019
• 

  Unicorn Vacations

  Jan 2017 - now

  Disney Travel Planner

  Following my passion and using my sales experience to help others plan amazing vacations in my free time!

• 

  Pivotal Analytics

  Jan 2022 - Oct 2024

  • Director Client Success

    Dec 2023 - Oct 2024

  • Manager, Customer Success

    Jan 2022 - Dec 2023