James Fitt

Experience

• 

  Stormfront Retail Ltd

  Aug 2017 - Jun 2019

  Sales Team Member
• 

  HSBC

  Apr 2020 - Sept 2022

  Working under the umbrella of the Digital Product team in UK Digital overseeing all things digital. Liaising with different product and risk owners to deliver meaningful value streams to the banks digital propositions. Working on HSBC’s online ‘Live Chat’ function during the first lockdown of COVID-19. Helping to bolster numbers on a team that due to the lockdown and it’s financial stresses for our customers was under immense strain. Working from home to support a central team in verifying ID/VA for the massive influx of online applications while branches were not taking any applications. This was also a key fraud prevention mechanism allowing me to broaden my knowledge of different types of ID and VA

  • Digital Product Analyst

    May 2022 - Sept 2022

  • Digital Change Leader

    Sept 2021 - May 2022

  • Universal Banker

    Jun 2019 - May 2022

  • Conversational Banking Team (Secondment)

    Apr 2020 - Jul 2020

  • Jumio ID/VA Team (Secondment)

    Apr 2020 - May 2020
• 

  Wigton Rugby Club

  Sept 2022 - now

  Responsibilities revolve around the day to day operation of the rugby club, the site and making sure that all who use the site prosper. My interests lie in the promotion of junior rugby as well as marketing a club with a huge history as a modern and innovative organisation. Work started last year revolving around better sponsorship and increasing membership numbers will only continue. As the main contact at the club for the Game Management System (GMS), I helpto establish the needs of users of GMS within your club including training; ensure thesystem is being used appropriately and that information is kept updated, to helpcontribute to the efficient running of your club. Creation of promotional material for games and fundraising as well as highlighting the success of the club at both junior and senior level. Successfully raised over £18,000 in latest Crowdfunder. Coaching both Wigton’s Under 9 and Under 10 teams in Rugby Union. Getting them used to the principles of the game, gradually introducing the intricacies of the game like rucks, scrums and line outs as they age towards adulthood. Helping forge them into not only good players but also good people!

  • Director

    Sept 2023 - now

  • Data Officer

    Jun 2023 - now

  • Volunteer Social Media Manager

    Sept 2022 - now

  • Volunteer Junior Rugby Union Coach

    Sept 2022 - now
• 

  Cumberland Building Society

  Jan 2023 - now

  Ownership and management of the Society’s customer-facing digital products including the mobile app, online banking, apply systems and open banking. Shaping the features we launch, managing budgets and maintaining the quality of our digital products. Acting as an approachable contact point for colleagues who have experienced a change or decline in their mental health. Actively listening, giving support and sign posting where best to get the support they need.

  • Digital Product Owner

    Sept 2022 - now

  • Mental Health & Wellbeing Champion

    Jan 2023 - now
• 

  Aspatria Hornets Rugby League

  Apr 2023 - now

  Volunteer Coach

  All aspects of coaching and organisation of an under 10s rugby league team. Many of the lads are playing up an age group too so there’s management of expectations to handle too.