Saubhagya Panda

Experience

• 

  Oracle

  Apr 2011 - Dec 2013

  Analyst

   Upgrading, updating & maintaining Product information with relevant attributes.(complete SCM in Install Base) Authoring service contracts. Tracking the entire life cycle of a product.(from booking to end-user support) Preparing of process related manuals. Clarifying and resolving sales representative and external customer’s queries.

• 

  Genpact

  Dec 2013 - Jul 2015

  Sr Associate

   Unique Product Code management. (for IRI) Monitoring of service requests (CIP, IIP) in details with respect to criticality and aging. Maintain MIS reports and files in compliance with the organizational standards. Preparing TAT reports daily, weekly and monthly basis. Handling client calls for weekly/monthly progress of the team and for process updates. Identify, analyze, and interpret trends or patterns in complex data sets.

• 

  WNS

  Aug 2015 - Jun 2023

   Generating critical MI for the customer experience & claims team on daily, weekly, monthly, quarterly and half yearly basis, which helps business in taking the critical decision and provide meaningful insights.  Scoping, supporting & delivery of new reporting requirements resulting from a different project and maintaining governance for the same. We transform data into information, information into dashboards and visualization with business insights. Assist the business with Trend analysis, KPI monitoring, key metrics, fulfillment (SLA/TAT) reports, and Data quality analysis. Show less

  • Deputy Manager

    Jan 2020 - Jun 2023

  • Assistant Manager

    Apr 2018 - Dec 2020

  • Data Analyst

    Aug 2015 - Mar 2018
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  WNS Triange

  Jul 2023 - now

  Group Manager