Kevin Noakes

Experience

• 

  Fiat India Automobile Private Limited

  Jun 1995 - Apr 2003

  Assistant Manager

  Being passionate about cars, I started my career in Fiat Mumbai as an apprentice in 1995• Initially trained in Metrology Lab and Tool room, was super glad to make it Fiat Uno Assembly line to handle Quality • Trained in FIAT's plant in Turkey and Poland• Starting initially from the trim line in the assembly line to underbody to completion (final assembly) to Track test, finishing line, body shop, paint shop, engine assembly and testing - handled it all.• Became the shift in-charge for Fiat plant quality within a span of 5 years• Was the 1st Product and Process auditor from Fiat India to be certified by Fiat Italy• Introduced SPC and modern tools (Datamyte) in Fiat India for tightening torque for bolts, torque meters, body gaps, spot welding, paint thickness etc.• 7 QC tools - Cp, Cpk, charts for visual management• Six sigma projects to reduce variation• Introduced several auditing methodologies - ICP - Initial CustomerPerception audits in all the shops, Long road tests, Engine layout etc• Dealer Audits and training• Handled the Quality and Production creation process for Fiat Uno Diesel, Fiat Palio Sienna & Weekender. Show less

• 

  SKODA India

  May 2003 - Dec 2003

  Assistant Manager

  - Quality Shift In-charge for the Engine, assembly lines, track test, water test, torque of bolts + panel gaps, SPC - Skoda Octavia and Superb.• Introduction of Skoda Superb with successful certification from the Volkswagen group.

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  Tata Motors

  Jan 2004 - Dec 2004

  Central Quality Auditor

  1. Handled the central Audit for the passenger car business unit - Tata Indica and Indigo.2. Handling the audit of Cars produced in-house and imported to Spain, Italy and Rover - UK.3. Responsible for Engine department audits and corrective actions.4. Final Car audits - Assembly, body shop and paint.

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  Blue Star Limited

  Jan 2005 - May 2008

  Senior Manager

  • Corporate Quality: Quality improvement projects for Improving business processes for better business yield and Customer Satisfaction• Kaizen: Kaizen process for business teams.• Internal and External Customer Satisfaction for the complete support and business functions.• Handling and resolution of Escalated complaints to the Chairman / Vice Chairman• ISO Lead auditor for Large Projects department.

• 

  Schindler India

  Jun 2008 - now

  - Project lead for setting up Schindler India's - Business Service Center (BSC) at Chakan Pune.- Dual responsibility of VP - Modernization and Project Lead of BSC from Jan 2020 till Dec 2020. Full time Project Lead from Jan 2021 till Dec 2021.- Construction of Office building - Over 24K sq ft commissioned successfully at Chakan Pune.- Go Live of Schindler India's Business Service Center in July 2021.- Successful transition of various supporting functions to the BSC - Finance, Engineering, HR, Sales and Fulfillment Functions.- Driving Process improvements and building system efficiency and productivity through digital footprint via Enterprise Service management tool (ESM) using the Microsoft platform.- RPA - Robotic Process Automation to enhance process efficiency.- Schindler Award 2021 for Successful launch of the Business Service Center at Pune Chakan. Show less - Leading the Modernization Design Center - a team of 40+ engineering professionals who Design, Develop, and Industrialize customized solutions for elevators in collaboration with the business teams and end customers.- Over 7000+ New elevators sold pa with customized solutions, amounting to 12 million USD of business.- Over 4 million USD of business generated in the modernization business of existing elevators.- Won the Schindler India Big Change award in 2018, For bringing a turn around to the Modernization design Center and for infusing business with new customization ideas and cost-effective solutions.- Appointed as a Global technical trainer for the Schindler group forthe new FIT FOR FUTURE elevator product. Trainings imparted to Schindler Europe, Asia Pacific regions, Middle East, Latin America and Americas.- Schindler India award for year 2020 - Award for Innovation - Contactless elevator calling solutions and virus protection solutions during the pandemic times. Show less Instrumental in setting up the Quality function for Schindler India. • Commenced with a team of 2 in 2008 to 100+ PAN India over 8 years, driving Quality, Product safety and Customer satisfaction in all areas of operations. • Introduced several key initiatives.  In order to qualify a newly installed Schindler Elevator and Escalator for handover to customers, introduced the Schindler group Inspection standard of SAIS - Schindler Acceptance Inspection Standard PAN India. This inspection covering EN & IS codes, Product safety and perceived Quality requirements.  Also introduced Conformance to Periodic Safety Inspection (CPSI): A Schindler group safety inspection for existing elevators in the portfolio.  ISO 9K, ISO 14K, OHSAS 18K.  Companywide 5S.  Net Promoter Score (NPS) for external & Internal customer satisfaction.  Supplier and Field Quality audits , Product Creation Process (PCP) , Material Claims Process.  Lean Six Sigma and QC tools.  Introduction of First Pass Yield to monitor operation efficiencies.- By 2015, Schindler India ranked No.1 in terms of Technical compliance within the Schindler group, with the least technical defects per elevator.- Reduced material defects from 4 per newly installed unit to 0.3 in a span of 8 years. The best in Schindler group. - Ensured highest Schindler group certified Quality Master Instructors.- To support Process improvements, efficiencies, productivity and technical compliance: Designed and Developed digital footprint for Elevator & Escalator inspections Pan India, eliminating paper trail, created better transparency, efficiencies, tracking, monitoring and compliance.- Won Schindler India’s highest Award in 2012 - The MKL Award (Management Committee Lead) presented by the head of Schindler operations for India, Asia Pacific and Middle East.- Won the Schindler group Global Quality award for 2015. Presented by the CEO of Schindler group – Thomas Oetterli in Wolfsberg – Switzerland. Show less Reporting to the President of Schindler India and Responsible for Schindler India Quality.1. Managed a team of Quality specialists overseeing Supplier Quality, Field Quality, Customer Satisfaction, 5S, hiring, training, and professional growth of employees.2. Field Quality: a. Conducting Technical compliance audits of elevators PAN India to ensure that the elevators meet the requisite Schindler standards.b. Ensuring the claims (Lost at site, Damaged at site) from the field are in control. Performing corrective and preventive actions.3. Supplier Quality: a. Audit of Schindler Suppliers based in India, ensuring their Quality are under control.b. Ensuring their Supplier & logistics related Claims per thousand units (CPTU / PPM) are within control or defined targets.4. Handled External Customer Satisfaction Survey Process for New Installation and Existing Installation Processes.5. Handled the PROCITS process - Problem Resolution Continuous Tracking System: A process to ensure that concern areas have their root causes properly identified and then ensure corrective and preventive actions from R&D.6. Handled the Field Information (FI) process: A process of correcting safety related concerns on elevators.7. Handled the Product Creation Process.8. Introduced Internal customer satisfaction surveys for Schindler India. a process which carries on till date and a BDP.9. Introduced 5S for all the Schindler offices PAN India. 10. Introduced ISO 9K, ISO 14K and OHSAS 18K to the Infra and Top Range departments. Supported them to get certified for all the 3 standards. Was their MR.11. Introduced Lean 6 Sigma and certification. 2 members certified as Lean 6 Sigma black belts from ASQ. 12. Introduced the Net Promoter concept of Customer Satisfaction in Schindler India as well as Internal Customer Satisfaction for Support functions. Show less

  • Vice President - Quality & Environment

    Jan 2022 - now

  • Project Lead - Business Service Center (BSC) Schindler India Pvt. Ltd.

    Jan 2021 - Dec 2021

  • Vice President - Modernization Design Center & Project Lead - Business Service / Shared center

    Jan 2017 - Dec 2020

  • Vice President Quality & Product Safety

    Jan 2010 - Dec 2016

  • Head Of Quality

    Jun 2008 - Dec 2009