Jake DeBerg

Experience

• 

  Justice Brothers, Inc.

  Sept 2004 - Apr 2008

  Owner

  Helped train car dealership service department teams. Improving Net Promoter Score, sales, and team engagement. Built a hiring program for many large dealerships to put the “aces in their places” through personality using the DISC system, and Personalisis personality program. Being the owner I was accountable for all results and had to pull many levers get things done at a fast pace and changing environment. Dealing with owners of dealerships, teaching how to delight customers and exceed expectations through a sales process in a very short amount of time requiring focus and engagement all the time. Show less

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  Pape Material Handling

  Apr 2008 - Nov 2010

  GM in Training

  Managed a team of 9 employees and showed solid growth in a down economy. Built the rental department in Spokane and set processes to show growth and profitability. Built a trustworthy team that was reliable and honest in how we built this new program which required risk in the down economy of 2009. Developed new ways to track equipment and its location to ensure most efficient use of assets. Developed tracking for drivers to find ways to improve productivity.

• 

  Republic Services

  Sept 2010 - Aug 2015

  As Manager of a multi-division location the extent of my duties include more than the daily operations of a division but also many day to day activities such as: political PR with county representatives to build and promote growth, customer service and business negotiations with world class resorts and businesses, continual focus on all DOT and OSHA transportation regulations, on-boarding employees, coaching and counseling, safety frequency with employees, employee engagement and leadership by transforming the direction of the division to success. I managed a team of 48 employees, 80 million dollars of fleet and 212,000 customers with year over year division improvement of 312%. Selected achievements: • Safety improvement in both dollars and workers comp. • Employee Engagement over 90% • Customer Service improvement of 55% year over year• Productivity improvement of 94% year over year• 9 out of 10 goals achieved year over year. Show less As a manager in Nampa, Idaho I managed over 55 employees. I dealt with direct labor cost and had to consistently manage hours, safety and customer service. This included key items like accident investigation, customer service complaint resolution, employee engagement, onboarding, training and certification and working with upper management to bring the direction of the division to achieve success.By pulling many levers and achieving success our business unit was able to succeed and were awarded “Triple Crown” and “Business Unit of the Year Award” in 2012. Key Accomplishments: • Oversaw the “Nampa Recycle Cart Rollout” and logistically manage 80 truckloads of carts to be unloaded, built and delivered within 6 weeks to 40,000 customers. • Improved safety to single digits. • Improved productivity 35%• Help develop “picture in perfect” program for customer service to manage customer complaints. • Help improve customer service to a 94 Net Promoter in my line of business. • Help seal a 10 year municipality contract. Show less

  • Site Manager

    Nov 2013 - Aug 2015

  • Supervisor

    Oct 2011 - Nov 2013

  • Supervisor

    Sept 2010 - Oct 2011
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  United Rentals

  Sept 2015 - now

  Consistently managing over 300 accounts from small to large businesses building a strong relationship with these owners. Facilitated strong teamwork, both internally and externally, setting benchmarks for strategic planning implementation, tracking and reporting of all products and services used throughout the Idaho Market and West Mountain District. Exceeded used equipment sales goals while vetting and maintaining relationships with local and long-distance business partners. Work with a cross-functional team to deliver products, marketing plans and company sales messaging for all the different divisions (trench, power, tools, pump, safety and online tracking), while keeping the right message communicated to the right customer to retain customer loyalty. Show less

  • Strategic Account Manager

    Jan 2020 - now

  • Territory Manager

    Sept 2015 - Jan 2020