Amrit Sharma

Experience

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  Jaguar Land Rover with Dada Motors Pvt. Ltd - Mohali, Punjab

  Feb 2015 - Apr 2016

  Bodyshop Advisor & IDS System Manager

  addressed customers concerns, and ensured their satisfaction throughout the repair process.Worked with insurance companies to coordinate repairs, submit claims, and ensure compliance with insurance policies and procedures.Handled customers' details and their documents for claims settlement and maintained records for audit purposes.Assisted workshop managers in optimising the utilisation of workshop capacity.Collaborated effectively with technicians, service advisors, and other team members to ensure a smooth and efficient repair process. Show less

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  Castle Toyota, ANR Motors Pvt. Ltd

  Apr 2016 - Mar 2017

  Sales Trainer

  Assigned training exercises and skill assessments to newly hired employees.Prepared training materials and supplemental aids to supportemployee comprehension.Analysed training needs to determine learning styles and skills shortages.Delivered instruction across various topics, integrating audio-visual presentations and training materials.Monitored employee progress, offering feedback to management on additional training requirements.Updated learning portals to reflect available training courses and resources, increasing employee engagement.Held refresher courses and workshops to reinforce key concepts and skills. Show less

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  Maruti Suzuki India Limited

  Apr 2017 - Jan 2018

  Technical Trainer

  Developed and integrated working manuals for new systems during training lifecycle.Managed over 3 ITIs and over 150+ students.Prepared and delivered professional training courses, webinars and individual coaching sessions to students.Used different tools to support blended learning efforts. Analysed training needs and developed skills-based workshops for different teams.Coordinated training calendars and schedules and kept attendance records for students.Training Students on basics of automobiles, carrying out service andrepair-related work on cars.Managed Industrial visits for ITI students to showcase working of skilled technicians.Managed Job fairs for qualified candidates to get jobs at dealerships as apprentice technicians. Show less

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  Honda Motorcycle & Scooter India Pvt. Ltd.

  Jan 2018 - Jan 2023

  Area Manager for Safety Riding

  Planned and Managed dealership training to deliver safety sessions to Honda customers.Planned and managed resources and budget to support and deliver objectives.Managed daily reporting from 104 dealerships in India and shared the compiled report with Senior Management.Supervised and Managed team members to conduct Road Safety events with Honda customers and the general public.Prepared and worked on monthly review meeting reports to showcase plan vs actual to senior management.Resolved conflicts promptly to promote positive environments for customers.Increased sales by 29.70% by rolling out new promotional strategiesacross regional shops.Drove revenue increases and team morale by developing and deploying incentivised sales contests. Show less

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  Inchcape Mercedes-Benz

  Apr 2023 - Apr 2024

  Service Advisor

  Managed almost 14 customers per day, while also maintaining CSI score through communication and follow-ups.Consulted with mechanics for necessary repairs and provided cost estimates to customers.Liaising with customers and mechanics to schedule car check-ups and service appointments.Advising customers about warranty protections and potential cost savings.Calculated costs, processed payments and provided receipts.Registered customer information on database to maintain accurate records.Upsold products and services to customers to complement orders.Booked appointments and managed vehicle drop-off and pick-up. Show less

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  Porsche AG

  Apr 2024 - now

  Senior Service Advisor

  Collaborated with service technicians to order parts for customers.Consulted with mechanics for necessary repairs and provided cost estimates to customers.Registered customer information on database to maintain accurate records.Booked appointments and managed vehicle drop-off and pick-up.Calculated costs, processed payments and provided receipts.Oversaw workflow and schedule of the dealership to ensure a smooth process.Examined service history and provided initial inspection of the vehicle to identify issues. Show less