Verasha Singh

Experience

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  Vodacom

  Apr 2005 - Jan 2008

  • Training Material Development • Facilitation• Managing of Field Services Team/Training and Field Work• Report writing • Cycle Objectives – Targets• Balance Score cards representation• Stretch Target Analysis and Trends • “How are we Developing” Analysis and Trends • Performance management sessions • Coaching /Mentoring / Counselling of Staff • Development -Pre/Post Assessments, Learner guides/ Lesson Plans, Course Outlines• Induction Trainer – Training of new and existing Retail staff members and Field Services managers and Staff. • Training and developing of Policies Processes and Procedures. • Training/ developing material of new Products and services. • Creating of Short courses and Modules• Research and development • Skills and systems training • Refresher training • PROJECT management • Follow up coaching after training session • Sharing trainings with training executives • Training locally and nationally • Liaising with client base • Implementing systems • Reviewing systems • Measuring QA feedback • Managing training exec and temporary staff • Monitoring feedback from the quality control projects • Motivation of staff • Sourcing new business and client management Show less • Capitalise on all branding opportunities available for Vodacom to reflect dominant presence.• Call Diary Management. • Identification of future business opportunities via Identification of new stores.• Channel Specifics – Total knowledge of all channel requirements• Project Management – Produce project plans for projects undertaken and/or delegated on a weekly biweekly and monthly basis. • Red Flag Management - 90% of all issues to be completed in store and raise external red flags• Financial management • Operational Implementation - Manage Statistics delivery to the Client on a daily basis.• Ensure that all required reports and systems are in effectively in place in order to ensure management of the Vodacom Account deliverables.• Ensure that all processes are systemized in accordance with P&P.• Ensure that all documentation to Vodacom is checked and approved prior to submission.• Raise external red flags for Client non-compliance found (i.e. that is unable to be rectified during training) and follow-through to completion.•Deadline management•Contract deliverables and customer Show less

  • National Trainer

    Jan 2006 - Jan 2008

  • Field Executive

    Apr 2005 - Dec 2005
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  Altech Corporate

  Jan 2008 - Apr 2010

  Regional Training Manager

  DUTIES PERFORMED : Implementation of training plans Implementation of training activities Training and Ad hoc Refresher training Managing Training for the Retail sales Team Manage the facilitation and presentation of programs to business parrtnersVisit the BP Stores and administrate assessmentsVisit the BP Stores to provide individual training Provide ongoing coaching for BP staff based on outcomes of VIP report and Incident reportCompile various training material in conjunction with the TD as neededManage and implement ad hoc training projects as handed down by the regional GM and training departmentFacilitationCreating of Learning interventions based on Needs analysisTraining Material Development Liaising with External Business Associates and Potential Clients. Up skilling of Retail Sales team and Associated Business PartnersPerformance managing Retail StaffCoaching and Career Path Finding for Retail TeamsPre/Post Assessments, Learner guides/ Lesson Plans, Course outlinesTraining and developing of Policies Processes and Procedures. Training/ developing material of new Products and services. Creating of Short courses and Modules –soft skills, products & services etc Research and development based on the telecoms market. Skills and systems training Conducting a needs analysis Recommending required training based on Analysis.Coaching after training session Monitoring the facilitation of feedback, role playing and assignment etc Monitoring the use of visual aids, learning activities and team building exercises Ensuring training method relevance according to audience Sharing trainings with training executives Training locally and nationally Liaising with client base Implementing systems Reviewing systems QA feedback Monitoring feedback from the quality control projects Sourcing new business and client management General management skill transfer.Training and marketing material Show less

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  Nokia

  Apr 2010 - Jul 2012

  Training Manager

  Increase the competency & Nokia loyalty of the Retail Assistants to enable effective selling of Nokia products & services across all channels Ensure sales readiness of Nokia retail value chain to maximize sales of new solutions (including devices, services and accessories) through timely and consistent training execution Build the capability of Nokia FF through structured competency development and motivation initiatives driving highest volume/value share at retailYou guide and coach the Nokia Academy trainers within your sales unit to fulfill their role as a Nokia AmbassadorProvide training to Nokia Academy trainersProvide training for specific VIP audiences defined by Nokia Academy Manager Provide training for Nokia Stores experienced coach and provide one-on-one coaching can create a structured and appropriate training plan for any topic (for also to be used by other trainers) master multiple methods to activate people in your training sessions, even in difficult situationscan conduct virtual (on-line) classroom sessions with easeCommunication skillsunderstand the value of sharing real world examples, cases and experiences as part of your trainingNokia knowledge, industry expertise and Nokia solutionshave an expert understanding of mobile technologies & Nokia solutionsunderstand retail operations & mobile retail businesshave a strong interest towards products, services and solutions both of Nokia as of the competitors Selling skillsTranslate Nokia knowledge into consumer needs/benefits/experiencesfeel at ease in a retail sales environmentSuccessfully apply the Nokia solution selling frameworkCoach a team of trainers and have an ability to influence other peopleCope well with a fast changing and high pressure working environment Show less

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  Samsung Electronics

  Apr 2012 - Apr 2019

  Head of Training

  Manage Training Functionality for SSA for the Mobile division (South African Academy)Manage Teams of Trainers and ManagersPart of the Team that took South Africa to #1 in SSA in Smartphone Market in 2013 - 2016Operations and Strategy - TrainingMHI Global Certified.AI VR AR specialistE-Learning and online learning management Training and development of Field Functions Development of the Top 100 stores and Field StaffImplementation of learning facilities. Implementation of Training in the Education sector. Branded store learning and development Curriculum management and development Liaise with all providersImplementation of training at from Junior to Executive Level.Key accounts implementationSales,Retail & Call centre TrainingRoll out of consumer Education program Field and key account manager training roll outs Internal and external Finding key Partners to work with.Developing courses for the various influences to Samsung.Celebrity programsInternational programme enhancements Global Best Practice 6 times on a Global platformDevelopment of new training solutions - through various mediums Roadshows and events planning/training/implementation Workshop managementProduct briefingsB2B training/implementation and development B2C training/implementation and development MBA training/implementation and development Project Management Product ManagementCurriculum roll outs Retail Analysis Show less

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  Self-employed

  May 2019 - now

  Business Owner
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  Smiley Kids Association South Africa

  Jan 2025 - now

  Chairperson of the Board