Tiffany O.

Experience

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  Dodge College of Film and Media Arts

  Jan 2019 - May 2020

  • Scheduled and coordinated group tours of 25+ attendees. Prepared prospective student visit itineraries, coordinated staff schedules, and distributed campus arrival information.• Assist with the onboarding and training process for new tour guides.• Designed a user tutorial manual for On-Boarding new trainees & a reference guide for the Admissions team on how to handle different situations. • Led tours of campus and facilities to prospective students and families or related guests that were interested in the undergraduate programs.• Represented Dodge College during outreach events such as student panels and Preview Day.• Pushed phone calls while maintaining excellent call handling and phone etiquette, increasing prospective family satisfaction.• Assisted with additional administrative duties as assigned by supervisor.

  • Group Tour Coordinator

    Jan 2020 - May 2020

  • Admissions Assistant & Tour Guide

    Jan 2019 - May 2020
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  Alpha Kappa Psi

  Feb 2019 - May 2019

  Pledge Parent
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  The Diva Wears Pink

  Mar 2020 - Jun 2021

  Digital Marketing Project Manager

  • Managed client's Instagram and cultivated visual feed boosting follower count by 100% (4k to 8k) and engagement by 200% during 15-month span.• Expanded new client list by 20% in the first four months of work through brand management and effective marketing tactics.• Utilized SMS platforms that increased product sales during busy months by 15%.• Updated website functions, email automations and design based on A/B testing, driving website traffic and ultimately product sales

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  Chapman University

  Oct 2022 - now

  • Represented the Dodge College Admissions Office at various University-wide events events, and hosted Dodge College informational panels to upwards of 150 prospective students. • Assisted with planning large-scale outreach events such as Preview Day and Chapman Showcase.• Read undergraduate applications and led committee meetings to shape next year's class. • Hired, trained and led a diverse, highly-trained student team to represent Dodge College.• Developed current training materials that led to better virtual and in-person tours and ultimately better visitor experiences and feedback outcomes.• Oversaw and managed student outreach efforts and recruitment events such as timely email communications and daily in-person or virtual visitor opportunities.• Tracked training schedule and progress of both new or continuing student staff members and faculty members throughout each application cycle. Show less

  • Tours and Virtual Experiences Program Manager

    Oct 2023 - now

  • Undergraduate Admissions Program Coordinator

    Oct 2022 - Oct 2023