Ricardo Sierra

Experience

• 

  CTP Médica S.A

  Sept 2011 - Sept 2012

  Head Of Operations

  -Supply chain planner for product lines that yielded USD $7M in revenue per year.-Collaborated with 4 international contract manufacturers to work on quality, capacity and material shortage issues while maintaining optimal inventory levels, lead times and customer service levels

• 

  SENA

  Sept 2012 - Nov 2014

  Vocational teacher of Financial Education

  Vocational teacher of Financial Education for several specialised fields of study, which are predominantly practical in nature offered by SENA.-Formed +8.000 students in Financial Intelligence with a board game simulator.-Traveled to 4 main states in Colombia: Bogotá, Cundinamarca, Meta, and Tolima to bring free education for +15.000 students of different ages, sex, and income in Financial Education themes.

• 

  Zoft Foods Colombia S.A.S

  Dec 2014 - Jan 2016

  Co-Founder

  The startup opened new spaces in Ocaña-NS to eat soft ice cream.• Entrepreneur• Defined cost structure, sales plan and estimated profitability based on the MIMA model that alsoinspired the marketing strategy, supplier selection, and production model.• Identified and partnered with different sales channels (Rock al Parque 2015, Autodromo de Tocancipá, and Autodromo de Girardot).• Reduced operating costs by moving from itinerant operations to a fixed model operation that positivelyimpacted profitability. Show less

• 

  Mareigua

  Feb 2016 - Oct 2017

  Project Business Analyst

  Collaborated with the product manager to build the roadmap and releases of the desktop solution for social security payments.• Worked in the Integration with Bank of Bogota and AV Villas Bank to automate transactions of socialsecurity payments through an automatic monthly debit from the bank accounts.• Increased participation in the social security market by implementing regulatory reforms on time.• Kept VSTS content updated and organized in epics and features so that reports and metrics wereaccurate regarding the state of product development.Tools: VSTS, SQL Server Show less

• 

  Avianca

  Nov 2017 - Feb 2020

  Information Technology Business Analyst

  Product owner for the creation of a B2B logistics model between Amazon and Avianca. Thanks tothis Amazon managed to penetrate the LATAM market for the delivery of its packages. The firstcountry in the region was Colombia and then was followed by Chile.• Partner with technical leader and UX to translate technical specs from Amazon, wireframes, andfeature designs into clear user stories with acceptance criteria that met the Definition of Ready.• Kept an open channel of conversation with the US Amazon team.• Business Analyst for the development of credit card payments in Aerogal (An Ecuadorianbusiness unit of Avianca Holdings). Increasing the revenue, security in the stations, and agility in thecashier balancing.Tools: Azure DevOps, SQL Server, Excel-VBA Show less

• 

  Itaú Unibanco

  Feb 2020 - Apr 2021

  Senior Business Process Analyst

  • Scrum Master for the Personal Banking App. Through Scrum methodology, we managed to deployseveral features over the App that allowed clients to open new products and use their information inthe Bank.• Kept an open channel of conversation with other IT departments and areas of the bank for avoidingimpediments.• Ensured all agile ceremonies: daily, sprint planning, release planning, refinement sessions, sprintdemos, and retrospectives.• Managed the risks and impediments of the project.Tools: Jira, Miró, LucidChart, Scrum Poker Show less

• 

  Líneas Aéreas Suramericanas

  Apr 2021 - Nov 2022

  IT Project Manager

  • Leader of a team (2 Devs, 2 BA, 1 QA) where we identify, implement, and build software solutions tooptimize business processes.• Responsible for overseeing the interactions between IT departments (from infrastructure to Support),all business areas, stakeholders, and third-party vendors to maximize the effect of every softwaresolution delivered.• Responsible for the monthly area budget, and the definition and follow-up of the OKRs of the team.• Implemented several dashboards (from extraction to transform) to measure relevant business KPIsthat were used by the C-level of the airline.Tools: Azure Devops, Power Automate, Power Apps, Power BI, Python, SAP B.O, VBA Excel. Show less

• 

  Klika Tech, Inc

  Feb 2023 - now

  Business Analyst