
Jeff Kimanga
Help Desk Assistant

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About me
ICT and Data Professional
Education
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Jomo Kenyatta University of Agriculture and Technology (JKUAT)
2011 - 2015Bachelor's degree Business Information Technology.webp)
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
2009 - 2011Diploma Business Information Technology
University of Embu
2020 - 2024Master of Science - MS Information Technology
Experience

Kenya Railways
Sept 2010 - Dec 2010Help Desk AssistantProviding technical support to employees, troubleshooting IT issues, and assisting with IT requests to ensure efficient railway operations.
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The Kenyan Good Food Company (TGFC)
Oct 2013 - Jan 2014IT Customer Service InternProviding technical support to employees and customers, troubleshooting IT issues, and assisting with customer requests to ensure smooth operations.

Bilkom Solutions
Oct 2014 - Feb 2017Systems and Networking AssistantImproving data management processes, providing technical support, and assisting in network administration.

University of Embu
Sept 2019 - nowManaging IT operations, implementing ERP systems, ensuring cybersecurity, and providing IT support to the university community. Designing curriculum, delivering lectures, and mentoring students in the field of IT project management, networking and cloud computing.
Assistant ICT Officer
Mar 2017 - nowIT Lecturer
Sept 2019 - Jun 2024
Licenses & Certifications

Master Microsoft Power BI
AlisonJul 2023
CIPIT's Data Protection Course
Strathmore UniversityMar 2022- View certificate

IBM Data Analyst
CourseraApr 2023 
Six Sigma Yellow Belt
6sigmastudy - The global certification body for six sigma certificationsSept 2023
Six Sigma White Belt
Educate 360Sept 2023- View certificate

Certified in Cybersecuriy
ISC2Aug 2023 
ISO 9001 Quality Management Systems Associate
SkillFrontFeb 2023
ISO/IEC 27001 Information Security Associate
SkillFrontNov 2022- View certificate

PrivacyOps Certification
SecuritiAug 2023 
NSE 3 Networking Security Associate
FortinetNov 2022
Languages
- enEnglish
- jaJapanese
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