Amit Shankar

Experience

• 

  Krypton Technologies Limited

  Aug 2004 - Sept 2005

  Software Engineer
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  Keane

  Oct 2005 - Jan 2007

  Software Engineer
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  HCLTech

  Jan 2007 - Dec 2007

  Member Technical Staff
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  NIIT Technologies Limited

  Dec 2007 - Jul 2014

  Consultant
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  Corbus, LLC

  Jul 2014 - Oct 2020

  Digital Transformation and IT Service Delivery Manager

  • Operated as a Senior Client Contact, leading strategic and tactical delivery planning activities that are routed in driving tangible business results.• Handled day to day client management, program delivery, team development and maintained a high-profile influential relationship.• Served as client advocate internally and as Corbus’s advocate to clients.• Set realistic client expectations and made every effort to exceed those.• Participated in RFP and RFQ development.• Anticipated potential challenges and developed a plan to put forth appropriate positioning to reduce negative perception.• Monitored the account performance – Worked with project managers to proactively identify situations that require rapid intervention and allocation of resources.• Analyzed the customer’s business performance to identify growth, up-sell or cross-sell new business opportunities.• Assisted the clients in assessing their requirements and provided a resolution to the conflict through meetings and discussions.• Supervised and guided team members in their positions – Coached, trained and motivated them to achieve better results.• Delegated authority to junior managers and kept a regular follow up on work.• Communicated with account and sales team regularly to improve the results and enhance professional relations with clients.• Prepared strategies to enhance client relationship.• Target potential leads and solicits business.• Manage customer needs, working closely with the sales team for making sure additional revenue goals within the account can be met.• Work with existing dissatisfied customers and to move them to a more positive satisfaction level. Show less

• 

  Bright Data

  Oct 2020 - now

  Customer Success Manager - India

  Bright Data began with a pioneering mission: To shine a bright light on the internet, making it transparent again for all. Our vision: to benefit society as a whole with a transparent internet, where data is shared by everyone, driving an open competitive market. With the largest network of 72+ million IP's, we are the best in the industry for your data collection needs.