Azharuddin Syed

Experience

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  Cyygnet Technologies

  Mar 2005 - Mar 2008

  • Held a pivotal role as a certified McAfee Security expert, ensuring top-notch Voice-Based Application Support for prestigious UK-based clients.• Demonstrated expertise in Adobe applications, specializing in intricate tasks such as Optical Character Recognition (OCR) conversion and precise Material Safety Data Sheet (MSDS) conversion, essential for UK Publication. • Individually managed intricate Optical Character Recognition (OCR) conversion tasks critical to a US-based Publication.• Played a pivotal role in the conversion of scanned Novel Manuscripts into cutting-edge Electronic Books (E-books) as a core team member of the prestigious Bloomsbury Publications.• Consistently exceeded challenging targets, Key Performance Indicators (KPIs), and stringent metrics while upholding uncompromising quality standards.

  • Floor Supervisor

    Sept 2006 - Mar 2008

  • Process Executive

    Mar 2005 - Sept 2006
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  Tata Consultancy Services

  Apr 2008 - Oct 2011

  System Engineer

  • As a proactive member of the Internal Admin team, provided crucial support for employee functions, addressing technical and administrative challenges.• Executed multifaceted administrative and back-end responsibilities, consistently meeting targets and maintaining high performance standards.• Assumed supervisory responsibilities, offering valuable guidance and motivation to fellow team members, fostering a culture of success and productivity.

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  Adecco Middle East

  Mar 2012 - Nov 2014

  Store Incharge

  • Oversaw shift operations, maintaining store inventory, conducting weekly stock checks, and executing end-of-day procedures, while orchestrating daily deposit coordination with the finance department.• Collaborated with the manager in crafting comprehensive monthly reports and developing weekly staff rosters tailored to business requirements.• Dedicated to delivering exceptional customer service for Du-EITC, promptly addressing inquiries with professionalism and expert knowledge, consistently facilitating knowledge transfer.• Contributed proactively to team objectives, achieving targeted outcomes, and compiled detailed product and service reports through the meticulous collection and analysis of customer data.• Held personal accountability for the acquisition of new business opportunities and the retention of existing clients, strategically advancing the company's growth and client relationships. Show less

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  Almalbis FZE

  Dec 2014 - May 2016

  Service Operations Manager

  • Oversaw and directed an operations team of eight members specializing in delivering corporate branding solutions and apparel advertising.• Strategically led weekly and monthly meetings with the sales team, facilitated seamless order processing with multiple vendors.• Diligently tracked sales team metrics, providing consistent data reporting to leadership.• Mentored and developed direct reports, implementing performance enhancement plans aligned with company protocols.• Exemplified and promoted the company culture, sustaining high levels of sales employee engagement.• Played an integral role in hr functions, collaborating on hiring and staffing in accordance with hr guidelines.• Efficiently managed day-to-day performance, continuously tracked production and operations, and presented data to leadership on a regular basis.• Established effective communication with quality assurance and vendors to minimize quality parameter rejections.• Ensured Exceptional Client Follow-Up, Prioritized Meeting Turnaround Times, and Met Project Deadlines Within Allotted Timeframes, Minimizing Quality Rejections. Show less

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  HSBC

  Mar 2017 - now

  -Conduct investigations into financial crimes, including fraud, money laundering, proliferation financing, and trafficking.-Perform transaction monitoring to detect suspicious patterns and potential risks.-Draft and file Suspicious Activity Reports (SARs) in compliance with regulations.-Collaborate with legal, compliance, and audit teams to address and mitigate financial crime risks.-Contribute to the prevention and detection of proliferation financing and trafficking activities.- Provide insights and recommendations on emerging financial crime trends and prevention strategies Show less • Recognized as a Subject Matter Expert in Regulations, Product Types, KYC, Legal, Credit, and Account Opening Requirements for Hedge Funds and Institutional Clients, adept at interpreting and implementing regulatory and policy changes.• Spearheading seamless and timely onboarding of Institutional Client portfolios, ensuring end-to-end accountability for hedge fund and cross-border fund onboarding while consistently meeting key KRI, including TAT and SLA adherence.• Operating with a profound functional and technical expertise, coupled with an expansive comprehension of financials, markets, sectors, and Institutional Clients.• Actively engaging with pivotal Onshore Stakeholders, Relationship Managers, Sales Teams, and Clients throughout the onboarding journey, fostering collaborative partnerships and delivering exceptional service.• Enforcing strict adherence to mandatory learning schedules, fostering continuous upskilling, and inculcating future-proof skills. Driving timely completion and demonstrating practical applicability to enhance the overall Client and Customer experience. Show less • Managed Global International Account Opening Journey and Elevated Customer Onboarding Experience for High-Value Jade and Premier Customers.• Expertly Managed End-to-End Processing for Account Opening Requirements.• Navigated Complex Stakeholder Management Across Geographies and Time Zones Spanning Multiple Lines of Business.• Rigorously Adhered to MENA Banking Regulations, Executing Sanctions Checks, CDD, EDD, and Proactively Implementing AML Detection Strategies to Prevent Potential Fraud.• Ensured Compliance with Global Regulations, Including FATCA and CRS, while Meticulously Investigating the JoTR of Clientele during Account Opening and Customer Onboarding.• Efficiently Collaborated with Onshore Business Partners to Implement Process Efficiencies, Conducted Performance Testing and UAT, and Seamlessly Resolved Escalations and Complaints with Maximum Output and Minimal Effort.• Maintained Stringent Audit and Compliance Standards in Line with Global Norms.• Effective Leadership of Team Members, Conducting Training and Providing Subject Matter Expertise to New Hires, while Continuously Updating Processes in Accordance with Evolving Regulatory Requirements. Show less

  • Manager-Investigations | Financial Crime Reporting | Risk & Compliance

    Nov 2024 - now

  • Manager | Hedge Fund Onboarding | Global Markets

    Jul 2022 - Nov 2024

  • International Case Manager | International Client Onboarding | Wealth & Private Banking

    Mar 2017 - Jun 2022