
Matheus Melo
Technical Support Analyst

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About me
IT Operations Manager at L5 Networks
Education

Centro Universitário Adventista de São Paulo
2010 - 2015Bacharel em Ciência da Computação
FUCAPI
2002 - 2004Tecnógolo em Informática
Uninorte - Laureate International
2005 - 2007Tecnólogo em Desenvolvimento de Software
Experience

Instituição Adventista de Educação e Assistência Social Norte Brasileira
Apr 2004 - Jun 2005Technical Support AnalystResponsible for defining access to operating systems, databases and maintenance of education and secretarial systems, information security, e-mail services, technical documentation, security policies.Implementation of the server structure and access management through the FreeBSD (Unix) platform and control of activities, revisions of access logs.Realization of compensatory controls of several systems, controls of metrics to meet the demand of services rendered to the business areas, preparation and presentation of results to the technology directorate. Show less

Associação Amazonas Roraima da IASD
Jun 2005 - Dec 2005Technical Support AnalystImplementation of the structure of servers and access management through the FreeBSD platform and control of activities and policies of passwords. Control of connection of internal networks with the Internet with policies of Firewall, Proxy and other activities of security control.Creation of Contingency Plan and monitoring structures with IDS. User Access Policies. Project of private network connection between the units and the administrative center with the deployment and maintenance of Wireless networks. Responsible for administration of the Linux and Windows servers of the schools and administrative office. Show less

Associação Central Amazonas da IASD
Jan 2006 - Apr 2007Technical Support AnalystResponsible for administration of the Linux and Windows servers of the Adventist Schools and Administrative Office, and definition of access and security policies for all servers. Administration of Databases on Microsoft SQL Server Servers.Responsible for supporting users and workstations Windows XP, Windows Vista, Office Package and printer maintenance.Responsible for administration of the Linux and Windows 2003 servers of the Adventist Schools and Administrative Office and definition of access and security policies of all servers, implementation of Firewall (Iptables), Proxy - Cache (Squid) and other security control activities.Implementation of the Wireless Networks structure between the Bases and the Office, its administration and maintenance. Show less

Alog Data Centers do Brasil
Jan 2010 - Jul 2011Information Technology Security AnalystProject to expand the internal network structure. Implementation of a new Domain structure for the office workstations.Realization of compensatory controls of several systems, controls of metrics to meet the demand of services rendered to the business areas, for the preparation and presentation of results to the technology directorate.Active Directory management, Basic configuration on CISCO appliances, File Server and Print Server permissions management, server monitoring, VMWare ESX server deployment, Windows 2008 Server, DHCP, DNS and WSUS services. Show less

MR Consultoria
Jul 2011 - Feb 2012Infrastructure AnalystAllocated to one of several consulting clients, with firewall grading tasks, administering rules for restriction and security of access between the local network and the internet, management of objects in Active Directory, administering permissions on File Server, monitoring the network environment , implementing security policies, experiencing IT routines, backup and restore with ArcServer, 1st and 2nd level user and client support, administration of Windows platform servers, and administration and monitoring of DHCP, DNS and WSUS services . Support for ERP servers (Protheus10) while maintaining availability for administrative office workstations. Show less

Capta Tecnologia
Feb 2012 - Feb 2014Network AdministratorMonitoring in Zabbix, backup routines with Windows Server backup tool and ARCServe; Management of services such as Active Directory, DHCP, DNS, WSUS, Symantec Endpoint, Exchange, ISA, Forefront. 2nd level support for calls focused on network infrastructure, servers and workstations from a portfolio of 60 clients.

L5 Networks
Feb 2014 - nowIT Manager
Dec 2021 - nowCoordinator
Feb 2019 - Dec 2021Network Analyst
Feb 2014 - Feb 2019
Licenses & Certifications

IT Service Management Foundation based on ISO/IEC20000
EXIN
Microsoft Operations Framework Foundation
EXIN
ITIL® Foundation Certificate in IT Service Management V3
EXIN
Information Security Foundation based on ISO/IEC 27002
EXIN- View certificate

Cloud Computing Security Knowledge
Cloud Security Alliance
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