Omar Hmaidan

Experience

• 

  Hulul

  Mar 2011 - Mar 2015

  Network Engineer

  • Maintained customers’ enterprise networks and gained strong knowledge of related technologies.• Built out custom-tailored networks in collaboration with project engineers, offering unique insights into network construction that resulted in subsequent cost savings of $300K.• Upgraded/scaled network systems and components, meeting the needs of up to 1600 end-users.• Selected to oversee installation, upgrade, and deployment projects and provided on-site direction for network technicians, leveraging Cisco PPDIOO methodology to meet strict deadlines and all quality requirements.• Implemented new processes to configure remote access & site-to-site VPN access, improving confidentiality.• Documented all server/network problems as well as any other critical info in line with company policies.• Trained junior members of IT team, including authoring new training manuals.• Implemented company policies, technical procedures, and standards against various operational challenges and shifts in business functions, earning the prestigious Performance Excellence Award for dedication. Show less

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  Palestine Telecommunications Company - Paltel

  Mar 2015 - Jan 2018

  Senior Network Specialist

  • Provided comprehensive network support data centre impacting 500,000 end users.• Upheld exceptional enterprise network performance covering a campus, data centre, and 80+ remote sites, recommending new standard operating procedures that greatly reduced costs.• Implemented well-received security projects, including Cisco Network Admission Control (NAC), Cisco Secure Access.• Managed & configured firewalls, and provided related training to new hires.• Constructed top-of-the-line wireless systems, to insure availability 99.99% based on the SLA.• Streamlined approaches to troubleshoot/escalate network problems, reducing ticket volumes by 15%.• Addressed escalated calls with the highest degree of professionalism and tact.• https://www.linkedin.com/company/paltel/about/ Show less

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  Dilawri Group of Companies

  Sept 2015 - now

  • National Network and Security Engineer

    Nov 2022 - now

  • Network and Security Engineer

    Dec 2021 - Nov 2022

  • Network Analyst

    Sept 2015 - Dec 2021