Emmanuel Thikan

Experience

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  Mesh Advertising & Design Studios

  Apr 2018 - Oct 2022

  Graphic Designer

  My duties a graphic designer at MADS is;- Creating materials by hand or use technology and creative software suites to generate illustrations, layouts and designs- Designing brochures, magazine covers and backs, billboards, brochures, web pages, advertising for a variety of media formats and annual reports- Generating drafts and mockups of proposed designs for the client to review and make revisions as requested- Maintaining client communication from project start to finish

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  Productsio

  Jul 2020 - Oct 2022

  Product Designer

  I worked closely with Customers, Product Managers, Front & Backend Engineers, and Data Scientists to define problems, seeing them from multiple perspectives and advocating for simple and impactful solutions, and explore and test solutions, as well as collaborate with other Product Designers to share my learnings.

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  Mezitox Services

  Jan 2022 - Mar 2022

  UI/UX Designer

  My role as a UI/UX designers at Mezitox was to create the user interface for an app, website, or other interactive media. I collaborated with product managers and engineers to gather requirements from users before designing ideas that can be communicated using storyboards

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  TRADDIFY

  Apr 2022 - now

  Lead Product Designer

  My role here at Traddify as a Product Designer is to Identify, design, document and deliver new tools and B2B and B2C payment functionality. My responsibility is to ensure smooth and swift use of the platform (Mobile & Web) by users of the platform without any frustration that could lead to an incomplete task.- Conduct UX Research- UI Design- Prototyping- Usability Testing- Product Review- Brand Identity Design

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  Avalon Technology Limited

  Oct 2023 - now

  Customer Service Representative

  Provide timely and effective technical support to customers experiencing issues withservices.Troubleshoot and diagnose technical problems, guiding customers through step-by-stepsolutions.Manage and resolve customer complaints with a focus on achieving customersatisfaction.Respond to customer inquiries via phone, email, and live chat, maintaining aprofessional and friendly demeanor.Document customer interactions and solutions in the company's CRM system.Educate customers on product features, functionalities, and best practices to maximizetheir use of the technology.Gather customer feedback and share insights with relevant teams to help improveproducts and services.Assist in the development of customer service training materials and documentation Show less