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Roberto Rico, PMP, PHR, MSHRM

Roberto Rico, PMP, PHR, MSHRM

HR Escalation Support Specialist, Credit Operations

Followers of Roberto Rico, PMP, PHR, MSHRM1000 followers
location of Roberto Rico, PMP, PHR, MSHRMTampa, Florida, United States

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  • Timeline

  • About me

    Senior Consultant | HR Strategy & Solutions | Talent Acquistion & Onboarding | Process Optimization | Talent Management & Transformation

  • Education

    • University of South Florida

      -
      Bachelor of Arts - BA Psychology

      Minor - Entrepreneurial and Small Business Operations

    • Florida International University

      -
      Master of Science - MS Human Resources Management/Personnel Administration, General

  • Experience

    • Macy's

      Apr 2013 - Jun 2019
      HR Escalation Support Specialist, Credit Operations

      Supported a team (25+) with accountability for coaching, development, performance, as well as served as the primary point of contact for all presidential office client escalations regarding service delivery and processes.

    • Wilson

      Jul 2019 - Oct 2021
      Lead, Talent Administration

      Managed team (15+) dedicated to recruitment activity and full ownership and reporting of recruitment processes for Fortune 500 clients across multiple industries.

    • Deloitte

      Nov 2021 - now
      Senior Consultant, HR Strategy & Solutions

      Lead teams through HR end-to-end transformations, from analyzing the current state to designing and implementing innovative HR technologies and HR strategic frameworks, with a focus on optimizing workforce experience to drive sustained value and achieve impactful organizational outcomes.

  • Licenses & Certifications

    • The Future of Work Institute Certified Facilitator

      Deloitte

    • Professional in Human Resources® (PHR®)

      HRCI
      Apr 2021
      View certificate certificate

    • Project Management Professional (PMP)®

      Project Management Institute
      Oct 2025
      View certificate certificate

  • Honors & Awards

    • Awarded to Roberto Rico, PMP, PHR, MSHRM
      North America MVP Wilson Human Capital Group Dec 2019
    • Awarded to Roberto Rico, PMP, PHR, MSHRM
      Communication DNA Award Wilson Human Capital Group Oct 2019
    • Awarded to Roberto Rico, PMP, PHR, MSHRM
      Make Magic Award Macy's and Bloomingdales Credit and Customer Services Jun 2017
    • Awarded to Roberto Rico, PMP, PHR, MSHRM
      Make Magic Award Macy's and Bloomingdales Credit and Customer Services Jun 2015

  • Volunteer Experience

    • Program Evaluator

      Issued by Saint Petersburg Science Festival on Oct 2017
      Saint Petersburg Science FestivalAssociated with Roberto Rico, PMP, PHR, MSHRM

    • Classroom Assistant

      Issued by Midtown Academy on Jan 2017
      Midtown AcademyAssociated with Roberto Rico, PMP, PHR, MSHRM