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Prasoon Sinha

Prasoon Sinha

Followers of Prasoon Sinha395 followers
location of Prasoon SinhaBengaluru, Karnataka, India

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  • Timeline

  • About me

    Product and Business @ Jupiter

  • Education

    • Radiant International School - India

      2006 - 2015
      High School

      Activities and Societies: Prefect

    • Christ University, Bangalore

      2018 - 2021
      Bachelor of Science - BS Biotechnology/Chemistry/Zoology

    • Radiant International School - India

      2015 - 2017
      Higher Secondary Physics, Chemistry and Biology

      Activities and Societies: 1. Head boy for academic year 2016-17 2. Football

  • Experience

    • Jupiter

      Jul 2021 - now

      - Building Edge CSB RuPay Credit Card. This is the only RuPay Credit card in India enabled for UPI transaction who’s entire ecosystem (issuance, switch and TPAP) sits under one umbrella. - Owning partnership with CSB Bank.- Own end-to-end partnership with Federal Bank, this includes the assets and liabilities both verticals- Own partnership with FIS Global - Own any banking / Federal bank related audits- Launched Edgecard: Jupiter's 1st ever credit card offering in partnership with Federal bank- Ideated and launched digital banking products like Digital cancelled cheque, ENACH, In app Chequebook order etc. on the Jupiter platform- Leading Fraud monitoring system integrations for Jupiter's Debit card business Show less - End to end responsibility of ~10 products from a Customer Service/Experience perspective. These include major products like Onboarding, Debit card, Rewards, Downtime and war room etc. - 80% CPC reduction for Rewards related queries.- More than 80% of tickets related to Onboarding being categorized and first response being sent automatically. - Driving down ticket creation as a whole w.r.t. Onboarding flow. - Working as a bridge between the Product team and the CS team, managing stakeholders from Product, Tech and Business teams. - Getting product specific changes/implementation made to the tools used by frontline agents . Show less

      • Product Manager

        Apr 2024 - now

      • Associate Product Manager

        Oct 2022 - Apr 2024

      • Process Excellence

        Nov 2021 - Oct 2022

      • Subject Matter Expert

        Aug 2021 - Nov 2021

      • Customer Support Executive

        Jul 2021 - Aug 2021

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Prasoon Sinha
      Co-Curricular and Extra Curricular Scholarship Holder CHRIST (Deemed to be University) Mar 2020 Was awarded this scholarship for my extensive contribution in the working of the apex student body of the University, the University Student Council.
    • Awarded to Prasoon Sinha
      Blossoms 2019-runner up CHRIST (Deemed to be University) Was placed 2nd in the intra collage fest, Blossoms 2019, in the Indian Electric category.

  • Volunteer Experience

    • University Student Council

      Issued by Christ University, Bangalore on Mar 2019
      Christ University, BangaloreAssociated with Prasoon Sinha

    • Volunteer

      Issued by DKMS BMST Foundation India on Jul 2019
      DKMS BMST Foundation IndiaAssociated with Prasoon Sinha

    • Student Volunteer

      Issued by Student Welfare Organisation, CHRIST (Deemed to be University) on Jun 2019
      Student Welfare Organisation, CHRIST (Deemed to be University)Associated with Prasoon Sinha

    • Deanery Student Council Member

      Issued by Christ University, Bangalore on Jun 2018
      Christ University, BangaloreAssociated with Prasoon Sinha

    • Head Boy

      Issued by Radiant International School - India on Jan 2016
      Radiant International School - IndiaAssociated with Prasoon Sinha