Nagaraj NAIK

Nagaraj NAIK

Service Advisor

Followers of Nagaraj NAIK2000 followers
location of Nagaraj NAIKNew Delhi, Delhi, India

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  • Timeline

  • About me

    I am multi-faceted and award winning, accomplished professional with 20+ years of experience in Automobile industry. Have worked with MNCs in Farming industry as well as Used car Industry.

  • Education

    • Sree Vidyadhiraj Polytechnic

      -
      Diploma Automobile
    • Welingkar Institute of Management

      2021 - 2022
      PGDBA leveraging business analytics
  • Experience

    • M/s Sai Automobile sales and service Ltd

      Jul 1999 - Jul 2003
      Service Advisor

      • Efficiently interacting with customer complaints and making job cards. Led the team of Technicians and giving instructions along with conducting pre-delivery inspection.• Spare parts follow up with spare part division and with company. Mechanics are given adequate training timely bases. Mechanics target reached/incentive they get on time.• Interacting with insurance company and valuator for timely assessment of body repair and get the payment credited to firm.

    • Mahindra First Choice

      Sept 2003 - Nov 2008

      • Tracking market on day today bases for pricing • Finalized and established tie-up’s with:o The finance DSA’s under the “Buying House” concept.o The corporate sectors for selling & buying of pre-owned cars.• Met repossession in-charge of the finance companies along with negotiating with them for pricing and workout comprehensive package for the procurement of the cars at one stretch.• Developed relationships with new car dealers for buying house concept, helping them in their exchange schemes and at the same time getting more procurement. Show less • Tracking and monitoring Team members and helping them in their procurement process.• Building relationship with team members buying counter Dealership Management • Planning and achieving Set Target for the monthly Quarterly and Annually • Started and visited corporate houses by meeting their Admins and Briefed our Buying house concept, there by started inroads in corporate Tie ups • Participating and giving inputs in Buying grid meeting for preparation of Buying Grid with Sr. Managers Show less • Efficiently Handled new car dealer counter (Advaith Hyundai) and have built very cordial relation with Management, Sales and service team of Dealership.• Co-ordinated with Manager and colleagues for right model mix of vehicle Procurement• Have added 4 corporate house to the kit to increase procurements numbers Namely Essae Teraoka, Mico, Target India and Metro cash n carry. • Have taken control of pricing and participated regularly in Procurement Price Grid preparation. Show less • Efficiently Handled new car dealer counter (Advaith Hyundai) and have built very cordial relation with Management, Sales and service team of Dealership.• Co-ordinated with Manager and colleagues for right model mix of vehicle Procurement• Had grown within 3 months of handling counter as first choice evaluator and to first to reject if the vehicle does fit as per MFC norms • Have become leader of the pack for MFC in terms of number quality vehicle procurement and profit margin earned.• Have Maintained Minimum TAT for vehicle procured Show less • Efficiently interacted with Procurement Manager and Sales Manager and Made joint inspection of procured vehicle,• Prepared report of allotted refurb work and Actual refurb cost to Management for Grievance.• Making job cards. Led the team of Technicians and giving instructions along with conducting pre- delivery inspection.• Spare parts follow up with spare part vendors, Mechanics are given adequate training timely bases. Mechanics target reached/incentive they get on time.• Efficiently Interacted with sales team for scheduled delivery for week and also for the day, made sure timely delivery of cars after PDI norms completed. • Efficiently interacted with all the customers within 2 days of delivery for their feedback and grievances.• Adroitly managed periodic service of vehicle sold • Efficiently followed up with corporate office for vendor payment and timely made payments to vendors and there by kept them happy. Show less

      • Procurement Manager

        Apr 2007 - Nov 2008
      • Asst. Procurement Manager

        Apr 2006 - Mar 2007
      • Sr. Procurement executive

        Apr 2005 - Apr 2006
      • Procurement Executive

        Jun 2004 - Mar 2005
      • After Sales Service Representative(ASSR)

        Sept 2003 - May 2004
    • Auto 1 Motors

      Dec 2009 - May 2010
      Sr Manager

      • Ensured every vehicle procured right product mix, right quality and the right refurb cost.• Conducted a meeting with the repossession in-charge of the finance companies, negotiate with them for pricing and workout comprehensive package for the procurement of the cars at one stretch.• Conducted Induction Training Program for new employees – Educating them on the complete cycle of Business Process.

    • Advaith Motors Pvt Ltd

      Jul 2010 - Jan 2011
      Sr. Manager operations Pre owned cars

      • Responsible for quality procurement, timely refurbishment on cars procured, made sure all subordinates get adequate training / facility / promotion. • Managed entire operations of Advaith Hyundai Advantage-POC division. Handled team of sourcing, refurbishment, sales, finance and accounts. GDMS system Management as per HMIL advantage policy and procedures. • Facilitated Setting up of the target in accordance to the HMIL-POC for achieving these goals on a month basis. • Ensured that the increase in percentage of exchange along with managing Hyundai Advantage operations of dealer branches in Mysore and Mangalore. Show less

    • Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]

      Feb 2011 - Sept 2016

      • Responsible for Sales Volume/Market share at set of Dealership at Sourashtra region for monthly and annually.• Setting up monthly target for dealer and Planning of Yearly Volume and Market share • Manpower appointment of dealers, Training of manpower Technical, commercial and event management & enquire generation.• Monitoring financial regularities of dealers and after sales service monitoring. Customer Relationship Management – Customer Loyalty Programs, handling of Customer Complaints. Planning of event activity, ads on monthly and quarterly basis for the set of dealers in North Gujarat.• Setting performance standards and measuring performance for efficient delivery in the sales domains. • Motivating, mentoring, guiding and monitoring executives to achieve goals. Show less • Responsible for Sales Volume/Market share at set of Dealership for monthly and annually for set of dealership at North Gujarat• Setting up monthly target for dealer and Planning of Yearly Volume and Market share • Manpower appointment of dealers, Training of manpower Technical, commercial and event management & enquire generation.• Monitoring financial regularities of dealers and after sales service Monitoring customer Relationship Management – Customer Loyalty Programs, handling of Customer complaints. Planning of event activity, ads on monthly and quarterly basis for the set of dealers in North Gujarat.• Setting performance standards and measuring performance for efficient delivery in the sales domains. • Motivating, mentoring, guiding and monitoring executives to achieve goals. Show less • Setting up monthly target for dealer and Planning of Yearly Volume • Manpower appointment of dealers, Training of manpower Technical, commercial and event management & enquire generation.• Monitoring financial regularities of dealers and after sales service monitoring. Customer Relationship Management – Customer Loyalty Programs, handling of Customer Complaints. • Setting performance standards and measuring performance for efficient delivery in the sales domains. • Motivating, mentoring, guiding and monitoring executives to achieve goals. Show less

      • Sr. Territory Manager

        Apr 2014 - Sept 2016
      • Sr. Territory Manager

        Apr 2013 - Mar 2014
      • Sr. Territory Manager Mahindra Viswas

        Feb 2011 - Mar 2013
    • TAFE - Tractors and Farm Equipment Limited

      Sept 2016 - Jul 2020

      • Identifying and networking with prospective clients generating business from existing accounts and achieving profitability as well as increased sales growth at Karnataka and Tamilnadu.• Leading the development and implementation of annual sales plans that resulted in consistent sales increase; achieving sales growth that consistently outperformed key competitors and the industry as a whole• Developing and appointing new business partners to expand product reach in the market and working in close interaction with the dealers and distributors to assist them to promote the product• Utilizing resources and marketing tools to establish new dealer thereby achieving preset targets; engaging in relationship building, customer retention, new customer development.• Leading the development and implementation of annual sales plans to all new dealerships that resulted in consistent sales increase; achieving sales growth that consistently outperformed key competitors and the industry as a whole• Managing customer centric operations and ensuring customer satisfaction by achieving delivery timelines and service quality norms• Monitoring financial regularities of dealers of the region• Leading development of Dealership manpower across the region. Show less • Responsible for Sales Volume/Market share of Implement product line for Maharashtra annually.• Responsible for attachment ratio Improvement • Responsible for Subsidy business volume and Market share• Responsible for BTL activity and generation of enquiry.• Monitoring financial regularities of dealers and retail tracking • Setting up monthly sales promo or incentive for state dealers • Motivating, mentoring, guiding and monitoring executives to achieve goal• Setting performance standards and measuring performance for efficient delivery in the sales domains. Show less

      • Area Manager Dealer development

        Aug 2019 - Jul 2020
      • Area Manager

        Sept 2016 - Jul 2019
    • Ex.TAFE

      Aug 2019 - Jul 2020
      Area Manager Channel Development
    • Indo Farm Equipment Limited

      Nov 2020 - Apr 2021
      Regional Sales Manager

      Handled sales and after sales team of Maharashtra… have achieved volume growth and additional fund infusion in the system..

    • Freelace Automobile consultant

      Jul 2021 - now
      Freelance Automobile Consultant

      Working with SCV segment… Channel partner Sales force development and setting up review mechanism and working on sales process TAT..

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Nagaraj NAIK
      CERTIFICATE OF APPRECIATION mahindra Tractors Apr 2016 Certificate of appreciation given by Sr. VP Sales Channel and Customer Care for Old Tractor liquidation at Area office Rajkot during period F16.
    • Awarded to Nagaraj NAIK
      CERTIFICATE OF APPRECIATION mahindra Tractors Apr 2016 Certificate of appreciation given by Sr. VP Sales Channel and Customer Care for Old Tractor liquidation at Area office Rajkot during period F16.
    • Awarded to Nagaraj NAIK
      The Smart Sales Workforce M&M in association with NIS Sparta Jun 2015 Certificate of completion issued by MM for successfully demonstrating and completing new way to approach sales by product features matching with costumer requirement,