Josh Selwyn

Experience

• 

  Hackney Homes

  Oct 2012 - May 2015

  This role required me to manage an area of over 1000 accounts for the purpose of calculating and recovering Ground Rent, Service Charges and Capital Expenditure from Leaseholders and Freeholders across the London Borough of Hackney. This included representing Hackney Homes at County Courts and Leasehold Valuation Tribunals in relation to debt recovery as well as dispute resolution. Amongst other things, the role also required me to interview and advise customers clearly and sensitively in relation to their financial matters, and assistance that may be available to them; as well as dealing with enquiries from various stakeholders including solicitors, estate agents, banks, building societies and other external agencies. Show less

  • Leasehold & Income Officer

    Feb 2014 - May 2015

  • Customer Service Officer

    Oct 2012 - Feb 2014
• 

  Airwave

  May 2015 - Mar 2016

  Project Manager

  This role involved managing multiple short to medium term projects from beginning to end for the Field Rigging Services Team, requiring me to be a subject matter expert (SME) in customer communications and project governance regarding telecommunications rigging activities. Key responsibilities included:Providing detailed progress reports to customers; Solely accountable for maintaining a positive relationship with customers – setting realistic expectations and resolving project level issues and risks;Providing internal risk management for the Engineering Services department, identifying and placing controls over mitigation strategies;Assisting with the resolution of issues regarding link installations (i.e. radio interference), line of sights, site surveys and logistical issues with engineers;Co-ordinating suppliers; Identifying additional costs to be recharged to the customer, as well as opportunities for new business. Show less

• 

  Motorola Solutions

  Mar 2016 - now

  Programme Manager responsible for managing complex Telecommunications related programmes from inception through to completion. Current key focus is a Control Room upgrades programme driving the design, development, testing, implementation and customer integration for a number of enhanced Motorola products to replace legacy products in Emergency Services Control Rooms across the UK. The products provide Police, Fire and Ambulance customers with access to the Airwave Radio Network for voice services as well as data, telephony and recording services. Show less This role involved managing multiple medium to long term complex Telecommunications related projects through to completion. Projects included:Driving a rollout programme to deliver the deliver the design, development, testing and implementation of a new Motorola product (DCS) to replace a soon to be retired product in Emergency Services Control Rooms across the UK. The product provides Police, Fire and Ambulance customers with access to the Airwave Radio Network amongst other features. Implementing the upgrade of Airwave’s backhaul network (largely BT Kilostreams) at over 2000 base sites to microwave solutions including NEC iPASO, Westica and MiMoMax.Delivering ‘Special Coverage’ and ‘In-building’ coverage solutions to customers across the Emergency Services.Key responsibilities included:Providing detailed progress reports to customers and internal stakeholders at varying levels of seniority ranging from Senior Executives to Project Managers;Solely accountable for maintaining a positive relationship with customers – setting realistic expectations and resolving programme and project level issues and risks;Providing internal risk management for all projects, identifying and placing controls over mitigation strategies;Co-ordinating suppliers, both internal and external; Identifying opportunities for new business, working in conjunction with sales colleagues on bidding activities. Show less Key Responsibilities Included:Leading the Project Management, Technical and Operational teams responsible for delivering Motorola's range of CommandCentral CRS Control Room Solutions to customers across the Emergency Services.Maintaining a consolidated view of all CommandCentral CRS delivery projects and identifying and managing potential cross-project dependencies and risks.Providing and maintaining standards and processes to ensure consistency and ease of project plan consolidation.Ensuring Project Managers had the tools available to deliver projects to time, cost and quality.Managing the Delivery and Operational Team budgets – OPEX and CAPEX.Ensuring revenue targets were achieved.Building trusted business relationships with customers and wider Motorola teams, driving continuous performance of all suppliers (internal and external) to ensure milestones were achieved.Working with Supplier Management to ensure our suppliers provided innovative and cost effective solutions.Involvement in pre-sales activities to ensure a good balance between meeting customer requirements to win the order and agreeing to terms that are deliverable. Show less This role involved managing multiple medium to long term complex Telecommunications related projects through to completion. Projects have included:Implementing the upgrade of Airwave’s backhaul network (largely BT Kilostreams) at over 2000 base sites to microwave solutions including NEC iPASO, Westica and MiMoMax.Delivering ‘Special Coverage’ and ‘In-building’ coverage solutions to customers across the Emergency Services.Delivering Motorola’s range of CommandCentral CRS Control Room Solutions to customers across the Emergency Services.Key responsibilities include:Providing detailed progress reports to customers and internal stakeholders; Solely accountable for maintaining a positive relationship with customers – setting realistic expectations and resolving project level issues and risks;Providing internal risk management for all projects, identifying and placing controls over mitigation strategies;Co-ordinating suppliers, both internal and external; Identifying opportunities for new business, working in conjunction with sales colleagues on bidding activities. Show less This role involved managing multiple medium to long term Telecommunications related projects through to completion. Projects included:Implementing the upgrade of Airwave’s backhaul network (largely BT Kilostreams) at over 2000 base sites to microwave solutions including NEC iPASO, Westica and MiMoMax.Delivering ‘Special Coverage’ and ‘In-building’ coverage solutions to customers across the Emergency Services.Delivering Motorola’s range of CommandCentral CRS Control Room Solutions to customers across the Emergency Services.Key responsibilities included:Providing detailed progress reports to customers and internal stakeholders; Solely accountable for maintaining a positive relationship with customers – setting realistic expectations and resolving project level issues and risks;Providing internal risk management for all projects, identifying and placing controls over mitigation strategies;Co-ordinating suppliers, both internal and external; Identifying opportunities for new business, working in conjunction with sales colleagues on bidding activities. Show less

  • Programme Manager

    Feb 2022 - now

  • Senior Project Manager

    Jul 2019 - Feb 2022

  • Head of Delivery - CommandCentral CRS (Control Room Solutions)

    Dec 2018 - Jul 2019

  • Senior Project Manager

    Jun 2018 - Dec 2018

  • Project Manager

    Mar 2016 - Jun 2018