Mahmoud Mohamed

Experience

• 

  Masr for clothing

  Jan 2010 - Feb 2012

  Production Supervisor

  Supervising a clothing production line consisting of 17 employees to achieve the required target with specific quality and measurements

• 

  Raya Contact Center

  Mar 2012 - Jul 2015

  Call Center Supervisor

  Follow up the performance of the work team to reach a high rate in answering calls with quality for customersFollow up on the completion of the daily work of the employees until they are sure of their completion.Organizing the weekly schedule for the work teamTraining new employees on working methods

• 

  Geyushi group

  Aug 2015 - now

  CRM Manager

  • Lead my team to ensure total customer satisfaction and loyalty.• Prepare and discuss monthly/quarterly/yearly CSI reports and analysis business.• Practices that cause's customer dissatisfaction among customers. • Setting customer service goals for team members and helping them reach those goals.• Develop service procedures, policies and standards• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment• Setting a clear mission and deploying strategies focused towards that mission• Providing all the team tools to complete its work without obstacles Show less