Klodian Moja

Klodian Moja

Front Office Manager

Followers of Klodian Moja10000 followers
location of Klodian MojaTirana, Albania

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  • Timeline

  • About me

    Ceo Elite Hospitality Consulting

  • Education

    • Stonebridge Associated Colleges

      2015 - 2015
      Associate's Degree Sales Management
    • Universiteti Marin Barleti ( Part-time)

      2009 - 2014
      Bachelor's Degree Political Science and Government
    • IHMA - INTERNATIONAL HOSPITALITY MANAGEMENT ACADEMY

      2006 - 2007
      Master's Degree INTERNATIONAL HOTEL REVENUE MANAGEMENT & PROFIT GENERATION
  • Experience

    • Art Hotel

      Mar 2009 - Apr 2011
      Front Office Manager
    • La Boheme Hotel Tirana

      Dec 2013 - Aug 2014
      Hotel & Sales Manager

      responsible for leading and guiding a team of sales people in an organization. They set sales goals & quotas, build a sales plan, analyze data, assign sales training and sales territories, mentor the members of his/her sales team and are involved in the hiring and firing process.Sales managers are often required to travel. sales managers work full time and long hours, including evenings and weekends.

    • Hotel Boutique Vila Verde

      Aug 2014 - Sept 2015
      Hotel Manager

      responsible for managing and optimizing the mix of bookings into the hotel across the various distribution channels. • To ensure alignment of our hotel composition to our overall company financial goals• To monitor competitor pricing and pricing strategies• Track pick-ups by segment, by room category, by channel and optimize that mix• To work with operational teams across the resort to ensure company room strategy alignment• To track and analyze bookings and booking windows and develop strategies by segment to improve performance• To work with operational and marketing teams to increase day-of sales• To work with and support the group reservations department to ensure group business is optimized with the rest of the hotel composition• To report to senior management on a daily, weekly, monthly, quarterly, and annual basis key performance metrics• To work with hotel operations on a daily basis to define day-of room strategywww.vilaverde,al Show less

    • Vila Verde Beach Hotel

      Nov 2014 - Apr 2015
      Project of Revenue Management & Sales Manager

      "strategic planning and execution of a particular project to increase profits"responsible for managing and optimizing the mix of bookings into the hotel across the various distribution channels. • To ensure alignment of our hotel composition to our overall company financial goals• To monitor competitor pricing and pricing strategies• Track pick-ups by segment, by room category, by channel and optimize that mix• To work with operational teams across the resort to ensure company room strategy alignment• To track and analyze bookings and booking windows and develop strategies by segment to improve performance• To work with operational and marketing teams to increase day-of sales• To work with and support the group reservations department to ensure group business is optimized with the rest of the hotel composition• To report to senior management on a daily, weekly, monthly, quarterly, and annual basis key performance metrics• To work with hotel operations on a daily basis to define day-of room strategyWww.vilaverdebeach.com Show less

    • Dream Hotel Tirana

      Feb 2015 - Jul 2015
      Project Manager

      "strategic planning and execution of a particular project to increase profits"Overseeing AutomationAn efficient project manager analyzes a hotel's technological needs and initiates automation of various services. For example, if the facility wants to develop a web portal where guests can make booking reservations, order meals or register complaints, the project manager supervises a team of information technology experts to ensure execution of the job in accordance with the hotel’s preferences. Automation in the hotel industry also helps to improve workforce productivity, minimize labor costs and reduce administrative work.Implementing TrainingTraining hotel staff helps them provide great service to guests. To ensure training programs have maximum impact on employees, the project manager must develop appropriate training schedules. For example, if the hotel has 100 employees, a smart project manager can divide them into groups of 10 to ensure trainers have ample time to attend to the needs of each worker. Alternatively, he can facilitate training of department leaders, who can in turn coach their teams.Designing StrategiesA hotel project manager can work with marketing specialists to design marketing strategies for promoting the hotel’s services. He can use his problem-solving skills to help develop an effective strategy based on available funds, target audience and consumer preferences. For example, if the hotel wants to advertise a new service for children, the project manager might create a strategy that focuses on television ads, rather than Internet ads to expand reach to the target audience.www.dreamhotel.alinfo@dreamhotel.alMobile: +355694095707 Show less

    • Te Stela Resort

      Sept 2015 - Dec 2017
      Hotel Manager

      responsible for managing and optimizing the mix of bookings into the hotel across the various distribution channels. • To ensure alignment of our hotel composition to our overall company financial goals• To monitor competitor pricing and pricing strategies• Track pick-ups by segment, by room category, by channel and optimize that mix• To work with operational teams across the resort to ensure company room strategy alignment• To track and analyze bookings and booking windows and develop strategies by segment to improve performance• To work with operational and marketing teams to increase day-of sales• To work with and support the group reservations department to ensure group business is optimized with the rest of the hotel composition• To report to senior management on a daily, weekly, monthly, quarterly, and annual basis key performance metrics• To work with hotel operations on a daily basis to define day-of room strategy Show less

    • Hysenbelliu Shpk

      Dec 2017 - Jul 2018
      General Manager
    • Elite Hospitality Consulitng

      Aug 2018 - now
      Co-Founder

      Co-Founder at Hospitality and Tourism Management Europe

    • Hotel Boutique New Patricia

      Aug 2018 - Nov 2019
      Co-Owner
    • D.O.R.A. RESIDENCE

      Sept 2018 - Apr 2019
      General Project Manager
    • Te Stela Resort

      Apr 2019 - Mar 2020
      Food and Beverage Manager
    • BUZZtravel

      May 2020 - May 2020
      Consulting Partner
    • Hotel & Wine Bar Elysee

      Aug 2020 - Jul 2021
      General Project Manager
    • Blumare Resort

      Mar 2021 - now
      Executive Director
    • Comfort Hotel "By Blumare"

      Sept 2021 - now
      Executive Director
  • Licenses & Certifications

    • Customer Service Training

      Click to edit certification authority followed by license numberAdvance Learning Interactive System Online (Alison), License 265-34550
      Oct 2015
    • Hospitality Management

      Advance Learning Interactive System Online (Alison)
      Sept 2015
      View certificate certificate
    • Emerit Food & Beverage Managment

      The Canadian Tourism Human Resource Council
      Apr 2012
    • Food And Beverage Management

      Coursera
      Sept 2019
      View certificate certificate
    • Marketing Strategies for Service Management

      Alison - Free Online Learning
      Feb 2016
    • Hospitality Management Studies - Hotel Operations

      Alison - Free Online Learning
      Oct 2015
  • Honors & Awards

    • Awarded to Klodian Moja
      Luxury Travel Guide Shortlisted Award 2016 - Aug 2015 Hello Klodian Thank you for your time earlier, it was lovely to speak to you. As mentioned, I am extremely pleased to announce you have been successful in winning the award for; Luxury City Hotel of the Year! If you are happy to accept the award, please email me back confirming. The Luxury Travel Guide Awards represent the pinnacle of hospitality achievement, championing the best in their respective fields; therefore to come out on top is truly an… Show more Hello Klodian Thank you for your time earlier, it was lovely to speak to you. As mentioned, I am extremely pleased to announce you have been successful in winning the award for; Luxury City Hotel of the Year! If you are happy to accept the award, please email me back confirming. The Luxury Travel Guide Awards represent the pinnacle of hospitality achievement, championing the best in their respective fields; therefore to come out on top is truly an achievement you should be proud of. We are delighted to pay tribute to and commend all those who have excelled in the industry. This year has seen an unprecedented number of shortlisted companies, providing strong competition in every category. All winners of the Luxury Travel Guide Awards are subject to the same rigorous assessment criteria, carried out by our in-house professionals. This ensures only the most deserving firms and individuals walk away with one of these prestigious accolades and gain a place in our awards winners’ guide, which will be distributed to over half a million professional & affluent people around the world. Show less
    • Awarded to Klodian Moja
      Award of Excellence 2014 - Mar 2015