Shannon Pierce

Experience

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  Palmetto Health Richland Hospital

  Jan 1998 - Jan 2000

  Program Coordinator

  Managed and developed process improvement initiatives throughout the hospital. Developed performance improvement preparations for JCAHO Survey resulting in increased overall scores for the hospital.

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  Carolina Care Plan

  Jul 2000 - Aug 2002

  Quality Improvement Coordinator

  Coordinated preventive health programs including managing cholesterol, childhood/adolescent immunizations, diabetes, and women's health issues. Assisted in HEDIS data analysis.

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  First Health Services, Corp.

  Jan 2002 - Jan 2004

  Provider Education Representative

  Developed relationships, trained and educated physicians and pharmacists on South Carolina Medicaid Pharmacy Program. Managed all Medicaid pharmacy claims by researching billing errors to eliminate fraud, reduce costs, and streamline claims processing resulting in over $1 Million of savings for the South Carolina Medicaid Pharmacy Program.

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  Ancillary Care Management

  Jan 2005 - Jan 2007

  Client Implementation Manager

  • Developed and maintained relationships with high level executives at managed care companies, physicians, and pharmacists resulting in effective communication and account management skills.• Coordinated development of technical requirements between the client and ACM IT department.• Led weekly implementation meetings between the client and internal project team members to ensure that timelines and tasks were being met and issues were being resolved.• Up-sold ACM products to the client while in the implementation process including IT enhancements and customization that resulted in increased revenue for the company. Show less

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  Benefitfocus

  Jan 2007 - Jan 2010

  Implementation Consultant

  • Developed implementation process for multiple insurance carriers resulting in successful electronic benefit enrollment for employer groups.• Served as Lead Implementation Project Manager for four insurance carriers managing the implementation process for each carrier utilizing project management skills and problem solving skills.• Configured, customized and designed enrollment software for employer groups based on the group’s benefit structure and eligibility rules enabling the group to have a user friendly experience when using the software.• Trained employer groups on the enrollment software in order to achieve a successful implementation. Show less

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  CIS Consulting, LLC

  Jan 2011 - Jan 2012

  EMR Clinical Consultant

  • Managed implementation process of GE Centricity EMR software including operations analysis and benchmarking for major hospital systems in Baltimore/Washington, DC area resulting in a streamlined electronic process.• Coordinated and managed implementation tasks and meetings with a core team of medical practice staff including physicians to ensure a timely delivery of services resulting in customer satisfaction.• Developed workflow analysis and redesign, clinical content, overall system set-up and orders module implementation for multiple large hospital systems.• Conducted onsite client training in a classroom setting to ensure a quality end user experience for go live.• Provided go live support, post-live assessments and troubleshooting to practices as needed utilizing problem-solving skills. Show less

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  McKesson Provider Technologies

  Jan 2012 - May 2017

  Product Advisor

  • Consulted with multiple customers on implementation of McKesson Performance Analytics software resulting in successful implementation projects.• Conducted both on-site and Web-Ex training of McKesson Performance Manager core application courses educating hospital staff on data analytics.• Acted as Subject Matter Expert in implementing Premier data within McKesson Performance Manager software resulting in customers having all analytics data in one data warehouse for reporting. • Trained upgrade customers on McKesson Performance Manager new features when updated software versions released resulting in increased revenue for the team.• Resolved and researched customer issues for implementations and upgrades attaining customer satisfaction.• Developed new business processes to improve efficiency of implementation process driving streamlined results.• Created and maintained content and training materials for McKesson Performance Manager software classes utilizing organizational skills.Led cross-functional team meetings achieving timely implementations and Go Live deadlines Show less

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  EviCore healthcare

  Jun 2017 - Dec 2018

  Project Manager

  • Manage all project tasks and deliverables in Microsoft Project for cross functional teams in order to achieve a successful client implementation.• Define, document and manage project risks along with mitigation strategies to ensure a smooth implementation.• Collaborate with internal teams including IT, clinical, operations, claims, product leadership, provider engagement, client experience and compliance to ensure successful design and delivery of solutions and a positive client experience.• Work with program leads to ensure all aspects of business and data requirements are completed successfully.• Coordinate and facilitate cross functional work group meetings with internal and external stakeholders including operations, clinical, technical, and training in order to complete project deliverables. Show less

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  Optum

  May 2019 - now

  • Director of Client Implementation

    Jul 2022 - now

  • Senior Implementation Project Manager

    May 2019 - Jul 2022