Elizabeth McMahon PMP, LSSGB

Experience

• 

  Xerox

  Dec 1997 - Dec 2018

  Managed RFPs and post-sales customer escalations to resolution. Oversaw six national service partner relationships and service agreements. Produced 100 to 175 RFPs annually. Collaborated with sales, operations, supply chain, and senior leadership on projects and initiatives. 98% SLA achieved consistently, a 19-point improvement from the prior result of 79%, by developing report tracking service for incidence details and conducting bi-weekly meetings until attaining and surpassing the SLA attained, also contributing to the account renewal for AT&T, a significant client. Drafted break fix SOW for Xerox / Partner relationships while resolving 12 to 15 break fixes daily. Onboarded five to seven new accounts monthly applying strict deadline penalties.20% cost savings realized by introducing a reverse auction tool allowing partners to bid against RFPs and view the anonymous ranking system, instead of using the rate card system. Show less Developed relocation plans for all Xerox internal print equipment. Relocation included devising plans and strategies for reducing print equipment and using work group solutions, gathering software, IT, move and storage activities and personnel requirements such as ergonomic work spaces. Project managed relocation activities and phases of the move until completion and documented any best practices for future moves. Inspected print equipment work spaces for proper ventilation, technician work space, electrical specifications and telephone lines for fax requirements. Responsible for all communication with facilities and customers.Productively interfaced with end users and leadership to architect beneficial strategies and solutions. Mobilized analysts, technicians, and trainers for 3,500 Xerox devices.$4 million cost savings to Xerox Business Services achieved over four years by optimizing 5670 Canon to 2100 Xerox multi-function devices and implementing a solution to minimize client devices.Converted the ACS back office environment from a 1:1 to 3:1 user to device ratio.Improved field copy per impression costs from .23 to .21 cents.Remedied break fix and consumable escalations using proprietary service management and device maintenance systems.$2.5 million saved by remotely installing Xerox devices for clients to save on technician and trainer expenses at 100 locations. Show less Purchased remanufactured parts to support Xerox globally for Europe, Asia, and North and South America. Negotiated prices to optimize growth and revenue. Prepared remanufactured parts forecasts to suppliers. Maintained a critical issues log. Collaborated with domestic OEMS vendors to create a process to receive core credit for parts from new build and remanufactured suppliers.Measured on-time delivery, days of supply, zero invoice referrals, and the five-day turnaround for supplier defect reconciliation on scorecard metrics. Provided world-class customer service for Xerox globally by routing emergency orders within a twenty-four-hour window. Responded immediately to inside lead time schedule increases supporting revenue generating installs.Served as a key contributor to a parts recuperation team using yielded parts to offset costs. Show less Developed production schedules for finished goods and component items based on equipment, labor and raw material availability. Maintained inventory integrity using audits to discover root causes and resolutions for customer service levels and actual vs scheduled production.Coordinated the supply of finished goods, sub-assemblies and piece parts to distribution centers.Scheduled requirements through Oracle.Executed and coordinated all cycle audit activity with exceptional passing results bi-annually.Implemented and developed shop floor scanning system for machine completion and shipping.Tracked PCV each month and presented results to senior leadership.Interface between production floor and customer for emergency orders Show less

  • Partner Program Manager

    Oct 2014 - Dec 2018

  • Solutions Consultant

    Aug 2009 - Oct 2014

  • Production Buyer

    Jul 2006 - Aug 2009

  • Master Scheduler/Production Control

    Dec 1997 - Jul 2006
• 

  Windstream

  Apr 2019 - now

  Project Manager