Martyn Taylor

Experience

• 

  MJT (UK) Ltd

  Dec 2000 - Oct 2001

  Director

  As sole Director, secured three IT contracts with the following customers:Bernard Matthews (Food & Drink sector)Capita Business Services (IT Outsourcing sector)Norwich Union (Insurance sector)Work involved Build & Implement of Citrix-only PC's, Desktop support\hardware upgrade & e-Commerce 24\7 application monitoring\support.

• 

  Aviva plc

  Oct 2001 - Jun 2009

  Technical Support - Web Services

  Member of four man UK-based team supporting 400+ Wintel web servers. Technologies included: IIS, Apache Tomcat, IBM HTTP Server, MS Proxy Server (DMZ), MS ISA Server, WebSense, JBoss, JRun & IBM WebSphere Application Server (Wintel only). Promoted to Team Lead c. 2008, supervising WebSphere/MQ & IIS specialists, staff appraisals.

• 

  HP Enterprise Services

  Jul 2009 - Feb 2013

  Operations Technical Analyst

  Subject Matter Expert (SME) for IIS on UK Insurance sector customer account. Supported 4000+ Wintel servers (inc. 450 IIS). Distance training of offshore partners (MphasiS) to support IIS v.4 through to v.7.5 web server technologies.Wintel VM server build & configuration (VSphere v.4.1.0).Creating technical documentation for SharePoint intranet publication.

• 

  HTK

  Feb 2013 - Jul 2013

  Systems Engineer

  Desktop & Wintel Server support. RHEL 6 /JBoss 4.2.2 admin. Backup admin, office networking, VOIP support. Migration of SharePoint documentation to Google Cloud.Systems support include:Amazon Web ServicesVMware ESX 5iData Centre monitoring suite (OpManager & IT360)ZendeskIT resource life-cycle maintenance (under ISO 27001)

• 

  Evoke Systems Limited

  Aug 2013 - Jun 2020

  Application Support Analyst

  • Providing 2nd / 3rd level application support for our SAAS product EFOS• Creation and modification of our electronic training / safety / company forms• Creation of customer training courses using our 'Course Management' suite• Assistance with setup / configuration of new customer sites• Mentoring new joiners and assisting with on-boarding• Provision of user training via live & recorded webinars

• 

  Norfolk Constabulary

  Aug 2020 - now

  Joint ICT, ITIL, CMDB Champion

  • Change and Configuration Manager

    Aug 2024 - now

  • Change And Release Manager

    Nov 2021 - Oct 2024

  • Configuration Analyst

    Aug 2020 - Nov 2021