Jessica Kenney

Experience

• 

  CarePartners Health Services

  Aug 2004 - Aug 2009

  Responsible for coordinating the new employee intake process for an 1100 member organization; managing the applicant tracking & talent management system; screening and assessing job candidates; establishing compensation rates; providing benefits orientation and enrollment; providing internal recruitment services to current staff; coordinating staff recognition and referral bonus programs; updating HRIS; and creating and updating HR policies and procedures.Points of notice at CarePartners: Championed the successful sourcing, implementation and training of an applicant tracking software solution that streamlined communication and flow of applications between applicants, hiring managers, and the recruitment team. Transitioned recruitment process to an entirely paperless system.Other job roles with CarePartners:  Appointment by senior management as the 2007 and 2008 United Way Campaign Coordinator to raise funds for the United Way of Asheville & Buncombe County. Organized the 1st and 2nd annual 5K race fundraiser. Show less

  • HR Specialist

    Feb 2006 - Aug 2009

  • Patient Access Coordinator

    Aug 2004 - Feb 2006
• 

  BluePrints for Business

  May 2010 - Jan 2011

  Consultant Intern

  MBA Internship - Provided full-service business consultation for a large regional HVAC company. Successfully completed a comprehensive business review; developed and implemented a strategic business and marketing plan; conducted a competitive analysis; performed an operational assessment and redefined workflows; and redesigned clients’ promotion and advertising efforts including website presence and search engine optimization.

• 

  City of Asheville

  Aug 2010 - Dec 2010

  HRIS Project Intern

  MBA Internship - Provided implementation assistance for the City of Asheville’s new HR-Information System (HRIS), a component of the city’s Enterprise Resource Planning (ERP) system. Completed total data migration, resolved data conversion errors, created desk procedures, trained end users, and assisted the project manager in ensuring full implementation and adoption.

• 

  Mission Health

  Jan 2011 - Dec 2018

  Provided practice management, strategic decision support, operational analysis, and key data insights to help lead the cardiology division serving Asheville, NC and 18 surrounding counties. Oversight of the master staffing schedule for 70 cardiology providers and managed a team to ensure timely & accurate execution. Acted as a liaison between the practice, hospital leadership, clinical leaders, revenue cycle, and IT teams for operational improvement initiatives. Primary resource for data extraction, analysis and presentation of key metrics for the practice, hospital, and regional sites.ACHIEVEMENTS: • Developed a model to calculate impact of provider schedule modifications and FTE changes on call burden, capacity, patient access, and provider recruitment needs.• Project lead for the build & implementation of a new rounding service model resulting in inpatient staffing efficiencies and increased clinic visit capacity by 2000+ annual visits.• Development of a KPI Dashboard to communicate metrics including Charge Lag, Volume and Productivity, Patient Access, Schedule Density, Patient Satisfaction, and On-time Starts.• Successful EHR system conversion; supported the IT build and training of scheduling workflows and cut-over of 40,000+ appointments. Show less

  • Strategic Operations Manager

    Dec 2014 - Dec 2018

  • Decision Support Analyst

    Jun 2012 - Dec 2014

  • HR Business Partner - Asheville Cardiology Associates

    Jan 2011 - Jun 2012
• 

  Abbott

  Dec 2018 - now

  National program leader responsible for end-to-end implementation of a comprehensive patient identification and workflow solution. Lead a team of program managers and technical analysts responsible for customer facing implementations and project execution. Engineer the technical sales process to support contract closure and execution of the commercial strategy. Manage vendor partnerships to ensure accountability and appropriate resourcing. Provide ongoing development of solution capability, functionality, and value opportunity to continually expand Abbott’s digital solutions offerings. Show less Responsible for solution development, pilot execution, and development of implementation strategy for novel digital solutions aimed at increasing patient access, improving patient engagement and education, and improving healthcare delivery efficiency and clinical outcomes across the cardiovascular disease continuum. ACHIEVEMENTS: • Developed, piloted, and commercialized a comprehensive patient identification and workflow solution that leverages the electronic medical record and integrated tools to improve patient access to care.• Developed, piloted, and commercialized a patient education and engagement platform using app-based technology to deliver timely and automated messages to patients pre and post procedure.• Led 14 customer engagements to pilot solutions, measure solution value, inform product design, and develop a scalable implementation plan for commercialization.• Partnered internally with the solutions consulting team, business unit leaders, clinical affairs, finance, legal, compliance, and regulatory teams to commercialize solution and gain approval for market entry.• Promoted to a leadership role to develop and manage the implementation team and execute the commercial strategy. Show less

  • Senior Manager - Digital Solutions

    Dec 2023 - now

  • Manager of Program Implementation - Digital Solutions

    Nov 2020 - Dec 2023

  • Program Manager - Digital Solutions

    Dec 2018 - Nov 2020