Sathwik Billa

Experience

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  YOUTH FOR SEVA (YFS)

  Mar 2021 - May 2021

  Event Organizer - Volunteer

  Organized and hosted various events, prominently the organization's flagship annual event - 'Chiguru'.

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  Learnpod

  Jul 2022 - Dec 2022

  Customer Service Representative

  Provided personalized customer service solutions, identified business opportunities, conducted sales, managed customer feedback, and implemented retention strategies.- Effectively communicated with over 50 customers daily, providing personalized solutions and addressing their concerns, thereby achieving a satisfaction score of 9.9/10. - Recorded interactions for training 11 representatives and advised client-dedicated representatives, increasing satisfaction by 40%. Successfully retained over 100 clients at risk of leaving.- Maintained, tracked and managed all customer service data on Microsoft Excel for analysis and gaining insights. These insights were the foundation for my business development initiations, which led to increased customer satisfaction and retention. Show less

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  Project Disha

  Nov 2022 - Jun 2023

  Business Consultant

  Founded an initiative which provides consulting services to economically disadvantaged local micro-entrepreneurs in rural Bangalore. Projects included communicating and providing actionable solutions to ~150 entrepreneurs by analysing their business challenges, designing marketing strategies for budding start-ups (business development), and assisting a start-up in hiring college ambassadors and interns.

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  Artemis Foundation

  Dec 2022 - Jun 2023

  Business Analyst Intern

  Identified expansion opportunities, managed stakeholders, tracked projects, and presented ideas to leadership on fundraising leads and new avenues for market diversification.- Analyzed organizational needs on a daily basis to identify opportunities for business growth and process improvements, including being a major part of the organization’s rebranding in 2023 by researching gaps and redesigning services to suit the newly established motto.- Acted as the primary Point-of-Contact (PoC) for two enterprise collaborators (Apollo Hospitals and Manah Wellness). Represented the team in 7 bi-weekly presentations, articulating new business development ideas directly to the NGO's founder which led to the expansion of services into two new sectors (corporate services and children’s mental health)- Identified and converted ~30 leads, generating AUD 46,000 in donations for the organization's mental health initiatives. Show less

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  Fathom Business Services

  Jun 2023 - Jun 2024

  Business Development Associate

  Served as a key administrative assistant and business development lead, managing company financials, nurturing client relationships, and delivering sales presentations.- Delivered over 100 sales pitches with a 15% conversion rate, representing the company in investment meetings.- Served as the primary point of contact for 3 clients, understanding their needs and communicating across teams internally. Trained a startup team of 5 in sales and business analysis.- Consolidated and presented data using Microsoft Excel and Tableau for client needs analysis, sales pitches, and financial tracking. Show less

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  Humans of Australia

  Jul 2024 - now

  Marketing Intern

  - Prospected and sent LinkedIn messages to >50 leads daily. Developed and implemented a comprehensive reach-out strategy responsible for a 40% acceptance and 30% response rate.- Attended 3-5 calls every day with clients to understand their stories and pen them down- Formulated a meeting summarization and content creation strategy for myself that brought the average story-cycle to 3 days.