Blanchard LEMA

Experience

• 

  Banque Internationale pour l'Afrique au Congo - BIAC

  Dec 2007 - Jan 2013

  Administration of accounts

  • Cards Management & Account Openings Products Training Officer: • Products Training & ATM/POS Cash Management Teller & Operations officer Western Union: • Cash Management • Western Union Operations

• 

  Ecobank Transnational Incorporated

  Jul 2013 - Nov 2018

  Card Products Manager

  #Management of the "Digital Products" Portfolio:1) Identify and analyse opportunities and stimulate sales in the target market;2) Analyze market dynamics (competitive landscape, ...); 3) Minimize costs and increase portfolio revenues;4) Transfer customers from traditional channels to digital channels;5) Contribute to the budgeting and forecasting process;#Risk & Control: 1) Effectively manage and minimize portfolio risks;2) Define and implement corrective actions with respect to portfolio activities;3) Ensure compliance with legal and regulatory requirements;#Relationship Management:1) Maintain a good business relationship with external customers and partners;2) Ensure customer satisfaction;#Administration:1) Monitor stocks;2) Develop procedures;3) Evaluate the performance of local service providers;#Teamwork:1) Work closely with other departments;2) Give feedback on the performance of the bank branches;3) Training and capacity building of bank branches (training on digital products); Show less

• 

  CardHolder Community

  Oct 2017 - Dec 2020

  Founder and Expert in digital channel

  Promote digital culture and create a balanced ecosystem.

• 

  SOLUTIONS RDC

  Dec 2018 - Jul 2024

  Managing Partner
• 

  BelConso Group

  Apr 2020 - now

  Managing Partner