Tina Houchens

Experience

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  Swenson Process Equipment Inc.

  Jun 1986 - Feb 1991

  Company Secretary

  Responsible for proficient proofreading for quality control of information, tracking Fed Ex shipments and confirmation from receiving businesses. Responsible for handling sensitive materials and Secrecy Agreements as well as customer service including verbal, written and follow up communication.

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  Brookfield Zoo Chicago

  Feb 1991 - Sept 2015

  Zookeeper (Various levels)

  Excellent care and animal welfare provision including feeding, cleaning, medicating, transferring and training various exotic animal species.Excelled in various animal keeper levels and positions including supervisory roles and specialty roles throughout my 24 year tenure at Brookfield Zoo.

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  Animal Excellence

  Jun 2007 - now

  Owner

  Exceptional care for animal needs at the animal's home location (home, barn, classroom). Managing travel, budget, bookkeeping and tax management for the business. Educate owners on pet issues and recommend care based on most successful outcomes. Also providing doggie play dates and small animal boarding in my home.

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  Good Hope Behavioral Health

  Nov 2016 - Dec 2016

  Medical Receptionist

  Meeting patient needs in terms of scheduling appointments, patient follow-ups, and canceling appointments as requested. Evaluation and accepting of payments of charges on Super Bills. Using the computer program Health Fusion Medi-touch, medically coding for insurance billing of patient services. Evaluating prescription refill requests approving or denying as appropriate. E-scribing medications as needed and calling in controlled substances to pharmacies.Calling insurance companies with prior authorization requests. Completing the necessary paperwork as thoroughly as I can to assist and save doctors time. Show less

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  Ambulatory Surgicenter Of Downers Grove

  Jan 2017 - Mar 2017

  Accounting Technician

  Behind the scenes working with accounting aspects of daily deposits, monthly reports, and year end balancing.Primary duties were to reconcile Blue Cross Blue Shield payments, factor in contracted costs and work with the Accountant to refund appropriate amounts to Blue Cross Blue Shield in order to balance monthly directly with Blue Cross Blue Shield.

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  Mac Rak Inc

  Mar 2017 - now

  Manage Accounts Receivable/Payables using Quickbook's online. Manage all orders for PayPal sales. Receiving, entering, and processing all forms of payment; make bank deposits. Developed new hire employment paperwork and maintain confidential employee information; tracking performance appraisals, time off requests/vacation tracking and insurance eligibility. Process new employees via E-Verify for Homeland Security evaluation. Front reception work answering phones, providing excellent customer service and fielding calls. Fielding deliveries and shipments both to and from Mac Rak.Administrative Assistant, Mac Rak Inc Sep 2015 – Dec 2016, Employment Duration 1 yr 4 mos Assist clients, meeting their needs with excellent customer service in terms of phone answering and information processing resulting in primarily overseeing the Purchasing Department.Prepare and provide material quotes to clients outlining material pricing, freight costs, and shipping guidelines resulting in an increase in trained staff to assist the increase in customer demand of the product.Process purchase orders involving order review, customer follow-up, and proofreading orders for accuracy. Weekly customer follow-up is resulting in over a 50% ratio of quotes generated versus product ordered. Show less

  • Customer Success Manager

    Jul 2024 - now

  • Office Manager

    Jun 2018 - now

  • Accounts Payable/Accounts Receivable Admin Assistant

    Mar 2017 - now