Jenn Steinhardt, CTS-D

Experience

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  James Madison University

  Sept 2008 - May 2010

  Director of Spotlight Sounds, Director of Marketing, Committee Member

  On the Spotlight Sounds Committee we provided JMU with local and small-venue music-related events. I served one year as marketing chair and one year as director. I was responsible for the committee and event management, contract negotiations, creation and oversight of marketing and promotional materials. I discovered a local artist, produced his debut album, and both created and executed the sales plan.I also served on the Center Stage Committee, which provided JMU with large-venue concerts. I helped set up the stage and lighting for fall and spring concerts. I was the Head of hospitality (Third Eye Blind), head of security (Corey Smith and Asiz Ansari) and head of stage crew (Jason Derulo). Leading up to shows I worked with marketing as well. Show less

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  Big Apple Circus

  May 2009 - Jul 2009

  Public Relations Intern

  • Worked directly with the PR manager, and on occasion assisted the founder as well.• Wrote press releases, media alerts, articles on performers. Attended media events and assisted with summer gala, as well as updated and organized clips of press coverage.

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  Ferrara & Company

  Dec 2010 - Jun 2011

  Account Executive

  Ferrara & Company is a national advertising firm of about 200 employees, providing brand strategy and marketing campaigns in the retail sector.• Kept binder to file current claims and competitive research, pricing, item codes, legal disclaimers, product images and logos. Brands include: Trojan, First Response, Arm & Hammer, Simply Saline, and Orajel.• Proofread materials, worked internally to schedule, track and deliver jobs, and updated and shared internal status report with managers.• Coordinated travel, staff and materials for trade shows. Show less

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  Fitness Nation

  Aug 2011 - Feb 2012

  General Manager

  •Promoted in three months from receptionist to general manager, and launched day care for facility, served as human resources, managed sales and corporate contracts.

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  Team Evolution Online

  Dec 2011 - Jul 2013

  Communications Director

  • Implemented internal and external communication strategies, including creating and maintaining website and social media.• Managed sponsored bodybuilding athletes’ contracts, competition schedules and travel arrangements.• Promoted services (such as training, nutrition and sponsorships) through online marketing and social media.

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  Surge Training Center

  Apr 2012 - Mar 2013

  Trainer & Receptionist

  •Taught, and developed group fitness classes and modified exercises as needed due to either pre-existing injuries or common goals of the class. •Managed sales and memberships.

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  Sparta Athletic Club

  Sept 2012 - Mar 2013

  Personal Trainer & Receptionist

  • Assisted members to reach fitness goals by recommending classes, exercises and programs.• Provided tours of the facility, sold memberships, managed tennis league paperwork and scheduled courts and lessons.• Handled customer complaints and concerns, and delegated issues to the appropriate person or department as necessary.

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  Nuco Fitness

  Mar 2013 - Jun 2013

  Sales Manager

  •Sell personal training for Nuco Fitness (only personal training company contracted by military to train on Ft. Bragg and Pope Air Force Base)•Manage the website and social media for their off-base gym.

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  Icon Hospitality

  Sept 2013 - Jul 2014

  Floor Manager

  • Customer Service Representative with two of Icon Hospitality’s four properties (Gourmet Liquors and Luscious & Sweet Gourmet Bakery). Promoted to Front of House Bakery Manager in March 2014. Promoted again to Floor Manager with Icon’s Gourmet Italian Cuisine May 2014.• Created a sophisticated atmosphere in Gourmet Liquors and Luscious & Sweet Gourmet Bakery by greeting customers and assisting them in making the perfect selection for their needs.• Updated employee training and marketing strategies.• Managed the restaurant, and scheduled servers, bussers, drivers, hosts and bartenders at Gourmet Italian Cuisine. Show less

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  Liquor Factory Sparta

  Aug 2014 - Aug 2015

  Customer Service Representative

  • Provided exceptional service while time was split between register and stocking products• Assisted with training new employees.• Sold growlers, and made recommendations to management regarding store layout and signage to enhance customers’ experience.

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  ShopRite Wine & Spirits

  Aug 2015 - Dec 2016

  Customer Service Representative

  • Used my 10 years of customer service background to create a positive experience for shoppers, and assisted in selecting the perfect wine, beer or spirit for their needs.• Kept up the presentation of the store by cleaning the front and maintaining supplies (such as having boxes and bags for packaging purchases available and presentable).• Assisted in training new employees.

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  Audio Visual Associates

  May 2017 - Jun 2021

  Service Manager

  August 2020 - Took on the role of customer success and support. Coordinate service requests, preventative maintenance visits, and dispatch technicians accordingly. Continued business development responsibilities.April 2018 - Prospecting new business, creating invoices and purchase orders for the rental department, confirming events, and assisting with non-technical operations. Became power user for Multitaction touchscreens and Showcase.Ongoing - Administrator and power user for Connectwise, Salesforce, D-tools, Microsoft Office. Lead implementation and employee training for new software. Reverse engineered manual processes to better automate processes and create appropriate workflows. Level 1 IT support.- Assist in marketing efforts for internal and external marketing with social media, web design, and tradeshow planning. Nearly doubled amount of followers and organic reach over a 2-year span. Show less

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  Electronic Environments New York

  Jun 2021 - Jan 2022

  Service Coordinator

  • Provide client support by phone or email, including remote reboot• Ensure all client correspondence is responded to and followed up on• Maintain ticketing status in ConnectWise software to ensure all clients are responded to at the end of each day• Maintain VIP client list• Manage client accounts for service providers and streaming services• Create instruction packages for client tutorials• Initiate equipment repairs or replacements with vendors, track progress, and schedule re-installation of repaired/replaced units• Create ticketing service orders in ConnectWise and assign technicians for all service calls as well as small installation projects• Request product needed for site visits and coordinate delivery• Ensure access is confirmed before deploying technicians to site• Review and approve completed service orders for billing• Track sales and renewals of Service Support Agreements• Create proposals for service related projects Show less

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  Shen Milsom & Wilke

  Jan 2022 - Jul 2024

  Audiovisual Design Consultant - Associate

  • Design & Coordination• Responsible for ICT design, including all phases of design and coordination from budgets, conceptual/schematic design through construction documents.• Review architectural, mechanical, and structural design and engineering plans and consult on space design, material selection, and multimedia systems.• Perform site surveys to develop client requirements for converged infrastructure, and develop documentation of new or existing systems and building conditions• Work with partnering trades to ensure client standards are met and that all technology systems are incorporated into the overall system design• Provide production management and assist with coordination to address all aspects of digital networks inclusive of audio, video, control, voice and data, and security systems.• Coordinate with vendors, contractors, clients, and other interdepartmental personnel.• Research, develop and evaluate emerging technology on an ongoing basis.• Assure SM&W Quality standards with adherence to QA/QC procedures. Show less

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  AVI-SPL

  Jul 2024 - now

  Design Engineer