Jaspreet Singh

Experience

• 

  Amazon

  Jul 2015 - Dec 2022

  - Allocating resources effectively to ensure the smooth progress of the project; managing Seller communication for product launches, process change, creating awareness, improving adoption for key programs- Monitoring risks and taking appropriate action to mitigate or eliminate the same; launching communication campaigns, creating and updating standard operating procedures, and getting partners complaint and regulated as per the policies- Creating performance reports, tracking performance metrics, and coming up with strategies to improve performance; setting and managing internal peak war rooms in coordination with the internal and external stakeholders- Working cross-functionally with various teams to ensure that the dependencies are met; taking key decisions based on datasets and available information- Analyzing the data, working with multiple teams across the globe, setting up new processes and showing up cost savings; creating, implementing and tracking training programs for multiple groups (including participating in and conducting needs analysis, skills development classes, cross training, and so on) Show less - Increased data quality and solved challenging operational business goals; utilized data and developed creative processes to improve the team's performance- Worked with the Product Management and Tech Teams to develop scale-able, long-term solutions which had a significant impact on teams related to Selling Partner Experience- Tracked delivering results, processed large amount of data as well as generated & managed reports; identified root causes for problems within the supply chain or in internal Amazon systems and led the initiative of fixing those problems- Built and maintained healthy business relations with clients; ensured high customer satisfaction matrices by achieving delivery & service quality norms Show less - Acted as a Subject Matter Expert on Selling Partner Support processes and policies; provided reports to developers and stakeholders on product performance- Applied advanced troubleshooting techniques to provide unique solutions to the customers' individual needs; automated tedious and recurring process improving internal team efficiency and enhancing Seller experience - Liaised with the Customer Service Team, Fulfillment Ops or Credit Ops Teams as required to resolve Seller’s issues and questions- Worked on critical, highly complex customer problems; reviewed and analyzed performance metrics to identify areas of opportunity that drive performance improvement Show less

  • Program Manager

    Jul 2020 - Dec 2022

  • FBA Investigations Specialist

    Dec 2016 - Jul 2020

  • TAM ILAC Associate

    Jul 2015 - Nov 2016
• 

  SalesDuo, Inc.

  Jan 2023 - Aug 2023

  Manager

  Administered brands with more than USD 50 MM in offline and online revenue and enabled their presence on e-commerce.Accelerated brand e-commerce sales by managing the portfolio, streamlining, and revamping business strategies.Managed Amazon marketing plans timelines, and budgets for elite brands with an increase in impressions and an increase in visits.Facilitated strategic business reviews with brand owners to comprehensively understand the customer lifecycle, milestones, contracts, and targets. These reviews identified key areas for improvement and evaluated and presented solutions like SEO optimization and high-velocity products. Managed the onboarding of new brands, ensuring seamless integration and timely product launches with optimized SEO, product descriptions, and inventory syncing. Show less

• 

  Araclis

  Oct 2023 - now

  Founder
• 

  Voldit

  Jul 2024 - now

  Founder