Olamide Abijo, CBAP, PSM, SSYB

Experience

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  Ikeja Electric

  Jul 2010 - Nov 2010

  SIWES student-Customer Care Service

  Responsible for promptly and effectively addressing customer complaints. This involves actively listening to customer concerns and taking appropriate actions to resolve issues to their satisfaction.Ensuring the proper documentation of all customer complaints. This meticulous record-keeping is essential for generating accurate monthly reports that provide insights into trends and areas for improvement.Managing the receipt and dispatch of official letters to the relevant departments. This task requires careful organization and timely communication to ensure that important information reaches the appropriate recipients.Facilitating the conversion of postpaid meters to prepaid meters and overseeing the issuance of the necessary cards. This involves coordinating the technical aspects of meter transitions and ensuring that customers have the tools they need for prepaid meter use.Assisting in preparing monthly complaint reports and status updates. These reports are critical for monitoring performance and providing transparency to the District office located in Alausa. Show less

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  Ikeja Electric

  Jul 2011 - Dec 2011

  Customer Service Representative

  Responsible for promptly and effectively addressing customer complaints. This involves actively listening to customer concerns and taking appropriate actions to resolve issues to their satisfaction.Ensuring the proper documentation of all customer complaints. This meticulous record-keeping is essential for generating accurate monthly reports that provide insights into trends and areas for improvement.Managing the receipt and dispatch of official letters to the relevant departments. This task requires careful organization and timely communication to ensure that important information reaches the appropriate recipients.Facilitating the conversion of postpaid meters to prepaid meters and overseeing the issuance of the necessary cards. This involves coordinating the technical aspects of meter transitions and ensuring that customers have the tools they need for prepaid meter use.Assisting in preparing monthly complaint reports and status updates. These reports are critical for monitoring performance and providing transparency to the District office located in Alausa. Show less

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  National Youth Service Corps

  Nov 2016 - Apr 2017

  During my tenure as Vice President of the SERVICOM CDS GROUP, I held a critical role in ensuring the group's smooth operation by meticulously overseeing and upholding checks and balances in its activities.In the absence of the President, assumed responsibility for conducting CDS meetings, demonstrating the ability to step up when needed and maintaining continuity in the group's functions.Took the initiative to organize and lead sensitization programs with the primary goal of educating schools and public corporations about the significance of carrying out their responsibilities with diligence.Furthermore, spearheaded awareness campaigns to educate students and staff members about their rights and how they could effectively address grievances through the SERVICOM body within their respective educational institutions and workplaces. Show less

  • Serving Corps Member

    Apr 2016 - Apr 2017

  • Vice President SERVICOM CDS

    Nov 2016 - Mar 2017
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  True101

  Sept 2017 - Oct 2017

  Research And Development Officer

  Accountable for conducting research, development, and content writing related to Behavioral Profiling and Temperament Tests for consultancy purposes and organizational restructuring. My responsibilities include:Conducted extensive research on Behavioral Profiling and Temperament Test methodologies.Developed innovative approaches and techniques for assessing behavioural profiles and temperament within organizations.Created comprehensive content and materials that explain the concepts and benefits of Behavioural Profiling and Temperament Tests.Collaborated with consultancy teams to incorporate Behavioral Profiling and Temperament Tests into organizational restructuring strategies.Provided guidance and recommendations on implementing Behavioral Profiling and Temperament Tests for improved organizational performance.Stayed updated with the latest advancements and best practices in the field of Behavioral Profiling and Temperament Tests to ensure the delivery of high-quality services. Show less

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  IQube Labs

  Oct 2017 - Dec 2018

  Business Analyst

  Managed the entire product lifecycle from ideation through to launch working closely with stakeholders to gather and prioritize product requirements.Performed product research and development, ensuring that the service met market demands, thus necessitating engagements and higher impressions on the platform.Collaborated with the developers to update requirements and scope, and assisted in managing software testing and product life cycleMaintained relationships with key business stakeholders to understand changes to business procedures and processesReviewed and interpreted user feedback, researched products to stay on top of trends, reporting insights to internal and external stakeholders.Provided timely updates on project status, issue resolution, and any changes to project scope.Defined and tracked key product metrics to evaluate product performance and identify areas for improvements. Show less

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  Malton Technologies Limited

  Feb 2019 - Oct 2020

  Business Analyst

  Project Description:Managed over 10 clients concurrently across different sectors and business size for ERP-related projects, working with consultants to ensure client project deliverables.Identified business problems, and collaborated with stakeholders to develop effective business solutions, presenting business cases to decision-making authorities.Managed and maintained requirements, business process models, use cases, and business rules throughout various project lifecycles. Created training documents and trained end users, post Go-Live support.Engaged with the product owner to prioritize and plan the product roadmap Fostered communication between stakeholders, consultants, and marketing, resulting in an improvement of the development life-cycle by 40% on projects and a 12% decrease in the company’s overhead expenses on the business unit.Created and maintained standards, profiles and implementation of business documentation. Show less

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  Kudi

  Oct 2020 - Dec 2021

  Acted as the liaison among end users, product owner, developers, and management to understand customer demand for new features and potential markets to move into in the financial industry.Participated in feedback loop, product testing, bug hunting, user acceptance testing and regression analysis to ensure that the development team delivered workable products.Identified potential process improvements and streamlined existing processes by leading the creation of process mapping diagrams, user flows and workflow diagrams.Served as the escalation point for high-impact issues, triaged issues, and ensured swift resolution by engaging internal teams, resulting in increased average platform engagement time by 2x, decreasing drop-off rate from an average of 150 to 20 weekly. Collaborated with the management to apply business process improvement methodology to work processes, facilitating process analysis and change implementation.Enabled change by providing hands-on training and onboarding for new and existing users. Show less Conducted market research to understand customer needs, market trends, and competitor products.Worked closely with stakeholders to gather and prioritize product requirements. Collaborated with cross-functional teams, including engineering, design, and marketing, to drive the development process and ensure timely delivery of high-quality products including coordinating marketing efforts, sales enablement, and customer support.Advocated for a seamless and user-friendly product experience, considering user feedback and usability testing. Show less

  • Business Analyst

    Sept 2021 - Dec 2021

  • Product Analyst

    Oct 2020 - Dec 2021
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  Cognizant

  Aug 2022 - Jul 2023

  Business Analyst - IT Trainer

  Project DescriptionThis project is a multi-billion dollar project on Apple Siri Quality Engineering & Assurance. It involves problem-solving, process improvement, product management and change management.ResponsibilitiesFacilitated agile training for new joiners on client procedures and internal tools to establish them in the new role.Worked with managers globally from cross-cultural backgrounds to identify the 'to-be' training needs to "is-to" knowledge gap for their team members. Evaluated, presented feedback and gave recommendations to clients and the management for each joiner after onboarding.Proactively managed test plans and cases for trainers in the test houses.Analyzed current training efficacy, proposing improvements.Modelled use cases to simulate Siri's test scenarios.Streamlined communication between multicultural and diverse teams for synergy.Improved requirement management from Managers, reducing delays post-deployment.Led cross-functional teams across different time zones for process optimization.Achievements:Successfully executed a two-week sprint for over 15 employees, enhancing change management practices and improving project delivery. These efforts led to an optimized training program, reducing the onboarding time by 20% and increasing overall project delivery efficiency Show less

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  Monte Clements Properties

  Jul 2023 - Apr 2024

  Business Analyst

  Project Description:Monte Clements has over 25 rental houses in Regina. By conducting comprehensive process analysis and documentation, I have successfully identified key improvement and cost optimization areas. Responsibilities:Gather information from stakeholders to understand challenges and pain points in the rental property business.Analyze information to identify key areas for improvement using the fishbone model, focusing on cost reduction and revenue increment.Maintain detailed records of identified areas for improvement and optimization strategies.Create models and designs for proposed solutions to optimize costs and increase revenue in the rental property business.Ensure proposed solutions met the business needs and aligned with the goal of profit maximization. Contribute to long-term goals by aligning cost reduction and revenue increment solutions with business objectives.AchievementsAchieved a $20,000 revenue increase within two months, significantly enhancing business profitability. Show less

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  Construction Labour Relations Association of Saskatchewan Inc.

  Oct 2023 - Dec 2023

  Data Analyst

  Played a key role in data accuracy and completeness, ensuring data management and reporting aligned with project objectives.Conducted comprehensive internet research to gather data and informationMonitored relevant establishments to collect and verify cost-related information.Maintained a structured and organized spreadsheet to record, document, and categorize the gathered information.

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  Inthera Consulting Inc

  Jan 2024 - Feb 2024

  Scrum Master/Business Analyst

  • Project Management:Overseeing and managing multiple projects, ensuring timely delivery and quality standards. Serving as the primary point of contact for client feedback and issues reported through various digital channels.Creating tasks and assigning them to appropriate team members.Preparing and presenting detailed project status reporting to the Director of Operations and clients.• Product Management:Maintaining and prioritizing product backlogs and project needs.Conducting project planning activities for all projects.Collaborating closely with the Director of Operations for strategic alignment. Team Leadership and Coaching:Coaching and mentoring team members on Scrum processes and other relevant methodologies.Providing consultation on best practices and recommending improvements in processes and project delivery.• Business Analysis and Documentation:Performing business analysis activities, including requirement gathering, translating requirements into technical specifications, working with stakeholders, and managing expectations.Documenting processes for internal and client reference as per requirements.• Quality Assurance:Testing and validating the work done by the development team.Providing constructive feedback and recommendations for improvement to ensure the highest quality of deliverables.Ensuring that all project outputs meet the required standards and client specifications. Show less

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  Pollard Consults

  Jan 2024 - Apr 2024

  Business Analyst

  Student Enrollment Process OptimizationResponsibilities:⁠Analyzed current-state processes using process mapping and value stream mapping⁠Conducted time and motion studies to identify bottlenecks and inefficiencies⁠Facilitated workshops with stakeholders to elicit improvement opportunities⁠Applied Lean Six Sigma methodologies to eliminate waste and non-value-added activities⁠Designed future-state processes with improved workflow and automation opportunities⁠Developed a detailed workflow diagram with notification messages to streamline communication⁠Facilitated review sessions to validate the proposed workflow with all stakeholders⁠Developed training materials and delivered sessions for impacted team.⁠Managed change requests and ensured seamless transition to the new processesAchievementsThe optimized process reduced lead times by 20 minutes per student, and increased student enrollment by 30%, and improved customer satisfaction ratings from 3 stars to 4.5 stars within the first quarter ofimplementationProject Description:Website Development Implementation.Responsibilities:Identified and analyzed the stakeholdersConducted various elicitation sessions to understand and document business requirementsDefined the project scope and key interfacing entities using a context diagramModelled the as-is and to-be website system process using a swim lane diagramAnalyzed the current state process using the SIPOC technique to identify process gaps and bottlenecksModelled the future state process based on market analysis, recommendations and industry-leading practicesModelled use case diagram to depict the proposed functionalities of the new systemIdentified key business rules and translated them to functional requirements.Documented test scenarios and scripts to verify the quality of the designed systemWork with the UI/UX designer to design pages/screens for the system and create a mockup/prototype for each page/screen Show less

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  SGI

  Apr 2024 - now

  Operations Support