Aaron Pallares, CSM

Experience

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  The Home Depot

  Aug 2002 - May 2004

  Build Materials Associate

  - Assisted customers in loading lumber and diverse building materials, showcasing proficiency in material handling.- Demonstrated excellent customer service skills, actively supporting customers with their projects, guiding them to merchandise locations, and offering comprehensive project recommendations when feasible.- Efficiently restocked building and lumber materials as needed, maintaining open communication with the department supervisor to ensure timely replenishment.- Upheld a clean and safe work environment, consistently adhering to safety protocols around both customers and fellow employees, contributing to a secure and organized workplace. Show less

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  Lidere (U.S. Headquarters)

  May 2004 - Aug 2006

  Audio Engineer

  - Produced high-quality audio recordings of conferences conducted in public arenas, specializing in meticulous editing and preparation for subscription-based services.- Managed the printing and packaging process for exclusive distribution to paid subscribers, overseeing the end-to-end production cycle.- Assumed a leadership role as the primary administrator for Lidere's audio products, ensuring the seamless delivery of content to the designated audience.- Utilized advanced audio editing tools, specifically Mbox Pro Tools, to achieve professional and polished results in the production process. Show less

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  Lidere (Official Headquarters)

  Aug 2006 - Aug 2008

  Website Administrator and Graphic Designer

  - Contributed to our alliance with Equip, a John C. Maxwell organization, focusing on leadership development throughout Iberoamerica through the creation of books, manuals, and conferences.- Spearheaded the redesign of the "Million Leader Mandate" workbook manual, tailoring it to the specific needs and preferences of the Iberoamerican audience.- Provided essential graphics to Equip, a John C. Maxwell non-profit organization administered by "Maxwell Leadership" (formerly known as "Injoy"). These graphics were intended for printing and distribution at Million Leader Mandate conferences held across Iberoamerica.- Played a key role in updating Lidere.org, ensuring the inclusion of relevant images, articles, audio, and video content to enhance the informational resources for the conferences. Show less

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  Lidere

  Aug 2006 - Aug 2006

  Conference Lead Assistant

  - Orchestrated and successfully executed a collaborative event with team members, presenting a conference for Equip, an organization under the leadership of John C. Maxwell. The primary objective of the conference was to contribute to the development of one million leaders in Latin America.

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  The Home Depot

  Aug 2008 - Mar 2011

  - Managed and executed store projects, involving the creation of exhibition displays and the strategic down-stocking of products to replenish empty shelves.- Traveled to various stores, including locations 2714, 2779, 2739, 2747, 2716, and 2717, showcasing adaptability and effectiveness in diverse environments.- Actively participated in seasonal resets alongside team members, encompassing events such as Christmas, Halloween, Spring, and Summer, contributing to a dynamic and visually appealing store layout.- Implemented Planograms collaboratively within a team and individually, ensuring precise product placements aligning with corporate directives.- Crafted shelves and display boards for hanging objects like signs (POP), hanging displays, and product placements, showcasing attention to detail and creativity.- Maintained a hygienic working environment by promptly removing trash, toxic materials, and foreign objects, ensuring an uninterrupted customer flow within the store.- Engaged with customers, adeptly resolving product-related issues and accurately identifying items, demonstrating strong customer service skills.- Tasked with the responsibility of adjusting product counts and providing customers with up-to-date information on available products within the store.- Acquired proficiency in marking down damaged, clearance, and existing products, effectively managing inventory, and contributing to the store's merchandising strategy. Show less

  • Merchandising Execution Team (MET)

    Feb 2010 - Mar 2011

  • Pack Down Team

    Aug 2008 - Feb 2010
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  AVI-SPL

  Mar 2011 - Mar 2013

  - Elevated to collaborate with a Digital Marketing Manager for multiple business entities, including Dow Electronics, Dow Building Materials, Dow AgroSciences, and Great Stuff.- Spearheaded the redesign and successful implementation of modern UI/UX practices for a designated website, working collaboratively with team members to enhance user experience.- Played a pivotal role in the successful relaunch of Dow Electronics, overseeing the migration from Teamsite to Sitecore, demonstrating adaptability and technical expertise.- Operated within the company's CMS (Sitecore), facilitating seamless communication and execution of approved updates as needed, ensuring content relevance and alignment with business objectives. Show less - Utilized the business' ticketing system to effectively communicate changes requested by business leaders, ensuring seamless updates to their respective sections on the company's website.- Collaborated with Documentum to meticulously update a range of materials, including MSDS, PDFs, Word Documents, Brochures, and Manuals. Ensured proper linking to the correct locations on the websites, enhancing accessibility.- Commissioned to update the public-facing website with approved information, contributing to a polished and informative online presence. Simultaneously updated the company's intranet website with case-sensitive information for internal stakeholders.- Operated within the company's CMS (Teamsite), facilitating clear and efficient communication to implement approved updates as necessary, maintaining website accuracy and relevance. Show less

  • Dedicated Web Technician

    Oct 2011 - Mar 2013

  • Web Technician

    Mar 2011 - Oct 2011
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  The Home Depot

  Oct 2012 - Aug 2017

  - Spearheaded the training, coaching, and development initiatives for associates, ensuring the delivery of exceptional service to customers.- Managed inventory levels, conducted down-stocking as necessary, and upheld store standards to ensure a safe and organized environment.- Collaborated with vendors to facilitate special order products, overseeing the estimated time arrivals for customer orders and maintaining effective communication throughout the process.- Specialized in sales related to windows, exterior and interior doors, door hardware, as well as trim application and maintenance, providing expert guidance and recommendations to customers.- Facilitated the procurement and management of specialized products, including molded and special order lumber, as well as residential and commercial windows and door projects, meeting the diverse needs of clients. Show less - Developed and managed comprehensive schedules for all store departments, overseeing staffing, orientation, training, and HR benefits administration.- Executed hiring practices in compliance with federal guidelines, including Equal Employment Opportunities (EEO) and I-9 processes, ensuring legal and ethical standards were met.- Conducted interviews and coordinated final interview sessions with the Store Manager, contributing to the selection of qualified candidates.- Monitored and facilitated the company's internal education programs for department supervisors and staff, ensuring continuous learning and skill enhancement.- Provided education to staff on the various benefits offered by the company, promoting a comprehensive understanding of available resources.- Supported ongoing improvement processes to achieve goals in safety, quality, cost, and customer service, contributing to overall business success.- Established and maintained a cohesive and engaged workforce, fostering a team-oriented culture to enhance business results. Show less - Led the training, coaching, and development initiatives for cashiers, emphasizing the delivery of exceptional and efficient checkout services to customers at registers.- Ensured the smooth operation of registers by providing influence and support to the cashier team, optimizing workflow and customer service.- Streamlined processes, expediting price checks, and identifying high-shrink items to enhance overall operational efficiency.- Assisted in the supervision and training of cashiers, seamlessly taking over cashier and maintenance duties as required to maintain operational continuity.- Supported cashier development and accuracy through targeted training initiatives, contributing to a high level of proficiency within the team. Show less - Spearheaded training, coaching, and development programs for associates to uphold the delivery of exceptional customer service.- Managed inventory levels, conducted down-stocking as necessary, and enforced store safety standards to ensure a secure shopping environment.- Collaborated with vendors to facilitate special order products, overseeing estimated time arrivals for customer orders and maintaining effective communication throughout the process.- Advised, selected, and assisted in locating or obtaining merchandise tailored to meet customer needs and preferences, ensuring a personalized shopping experience.- Calculated sales prices, computed total purchases, and efficiently processed cash orders with the assistance of cashiers, or seamlessly facilitated credit payments at the checkout desk. Show less - Delivered personalized 1-on-1 attention to Pro Customers, actively contributing to the maintenance and growth of their businesses.- Expanded the clientele by acquiring new businesses for Home Depot's Pro Referral Program, previously known as Redbeacon.- Effectively communicated and enrolled contractors in the ProXtra rewards program, fostering client engagement and loyalty.- Formulated accurate quotes, meticulously documented client conversations, and executed timely follow-ups, ensuring transparent and efficient communication.- Conducted training sessions for upper management, providing insights into potential markets for outside business expansion.- Collaborated with vendors to facilitate special order products, managing estimated time arrivals for customer orders and maintaining effective communication throughout the process.- Played a key role in planning order arrivals for Pro customers through internal shipping methods, optimizing logistics and customer satisfaction. Show less - Specialized in sales within the domains of windows, exterior and interior doors, door hardware, and trim application and maintenance.- Ensured optimal inventory management by conducting down-stocking when necessary, and rigorously maintained store standards for safety.- Demonstrated proficiency in molding, handling special order lumber, and overseeing residential and commercial windows and door projects.- Collaborated with vendors to facilitate special order products, effectively managing estimated time arrivals for customer orders.- Provided personalized recommendations, selected, and assisted in locating or obtaining merchandise based on the unique needs and desires of customers.- Calculated sales prices, computed total purchases, and efficiently processed cash orders with the assistance of cashiers or facilitated credit payments at the checkout desk. Show less

  • Millwork Department Supervisor

    Oct 2016 - Aug 2017

  • Associate Support Department Supervisor

    Nov 2015 - Oct 2016

  • Front End Department Supervisor

    Oct 2014 - Nov 2015

  • Electrical Department Supervisor

    May 2013 - Oct 2014

  • ProDesk Associate

    Mar 2013 - May 2013

  • Millwork Specialist

    Oct 2012 - Mar 2013
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  City Market Bay City

  Aug 2017 - Mar 2018

  Social Media Manager

  - Orchestrated the company's daily, weekly, and monthly public interactions through strategic content strategies, ensuring cohesive communication.- Collaborated with the City Market Manager to effectively disseminate information about events, promotions, and contests across various social media platforms.- Conducted thorough analysis of engagement data, identified customer interaction trends, and formulated digital campaigns aimed at fostering an online community.- Established and cultivated communities on Instagram, Pinterest, Spotify, Facebook, and MailChimp, leveraging these platforms to enhance brand presence and engagement.- Maintained the company's WordPress website by regularly updating it with current promotions and events, ensuring a dynamic online presence.- Directed and managed newsletter send-outs, strategically communicating product promotions and special events to a targeted audience. Show less

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  The Times Properties

  Aug 2017 - Mar 2018

  Leasing Marketing Specialist

  - Strategically promoted available properties, managing current and anticipated vacancies on relevant platforms to maximize exposure.- Conducted property tours as an integral component of comprehensive marketing initiatives, effectively showcasing the features and benefits of the offerings.- Collaborated with lessees to create detailed snag lists, ensuring a thorough understanding of their needs and expectations.- Drafted and executed legally sound and detailed lease agreements, fostering clear communication and understanding between parties.- Coordinated property-related maintenance activities as required, optimizing the overall condition and appeal of the properties.- Facilitated the renewal of lease agreements, ensuring ongoing tenant satisfaction and retention.- Conducted thorough inspections prior to the return of lessees' deposits, ensuring adherence to property standards and facilitating a smooth process.- Contributed to marketing efforts by designing floor plans, and enhancing the visual representation of properties for promotional activities. Show less

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  Sprinkler Warehouse

  Mar 2018 - Apr 2022

  - Oversaw the administration, monitoring, and maintenance of software infrastructures and applications, ensuring optimal functionality and performance.- Collaborated closely with third-party entities to guarantee seamless connections vital for conducting business, promptly addressing any issues that arose.- Demonstrated proficiency in project management using Jira, encompassing the creation of epics, stories, bugs, tasks, and overseeing internal and external workflow processes.- Collaborated with developers on UI/UX experiences, utilizing QATouch to annotate opportunities and effectively prioritizing tasks.- Gained exposure to NewRelic software, collaborating with developers to ensure its maintenance and upkeep align with business objectives.- Led discussions on Magento Business Intelligence, actively contributing to the structuring of projects in alignment with team goals.- Engaged with third-party developers at DCKAP, fostering effective collaboration and coordination. Show less - Orchestrated the successful relaunch of SprinklerWarehouse.com, a Magento commerce cloud website catering to B2C customers, with zero downtime.- Developed Pro.SprinklerWarehouse.com, a Magento commerce cloud website tailored for Pro customers, contributing to a seamless business-to-business (B2B) experience.- Executed the launch of ShopConserva.com, a Magento commerce cloud website designed for B2B interactions with client Conserva Irrigation.- Project-managed internal workflow using platforms like Monday.com, Asana, and Microsoft Teams, facilitating streamlined communication across diverse departments.- Maintained effective communication with third-party developers through platforms including Basecamp 2 & 3, Slack, and Jira.- Led discussions, created documentation, and communicated business practices aligned with system updates and company culture enhancements for sustainable growth.- Collaborated with renowned third-party developers such as ActBold, Forix, and Blueacornici (formerly Mediotype), ensuring smooth collaboration with CMS and ERP.- Initiated and sustained communication with various services integral to business operations (Adobe Commerce Cloud, Amasty, Amazon Seller Central, Apruve, Bread Financial, eBoundHost, GoDaddy, GoDataFeed, Jumpfly, Klevu, M2E Pro, Momentum IT, NoFraud, Repricer, SearchSpring, Shopper Approved, StoneEdge, TaxJar, Technology Copilot, TrustGuard, TurnTo, Walmart Seller Central).- Ensured the proper functionality of ERP integration (StoneEdge) post-migration.- Conducted an in-depth analysis using Communique, a reporting software, to glean insights and support informed decision-making. Show less

  • Web Application Analyst

    Nov 2021 - Apr 2022

  • Team Lead Manager

    Jun 2020 - Nov 2021

  • Web Technician

    Mar 2018 - Jun 2020
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  The Home Depot

  Jan 2020 - Jun 2020

  Overnight Freight Associate

  - Executed the unloading of trucks and strategic staging of freight on carts/pallets for efficient inventory replenishment.- Conducted inventory replenishment directly from freight trucks to designated aisles and overstock areas, ensuring optimal stock levels.- Upheld showroom cleanliness standards in strict adherence to safety policies, contributing to a safe and organized working environment.- Proficiently managed the banning, wrapping, and packing processes for overstock items, demonstrating attention to detail and efficiency.- Holds licenses for operating a range of equipment, including Reach Truck, Order Picker, Gas-powered Forklift, Electric Ladder, and Pacer (Slip Sheet), showcasing versatility and expertise in material handling. Show less

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  DCKAP

  Apr 2022 - Jul 2024

  - Spearheaded the alignment between sales and customer support functions, fostering seamless collaboration to enhance overall customer experience. - Ensured swift project delivery and accelerated time-to-value for clients, emphasizing efficiency in project timelines.- Cultivated client engagement, fostering consistent product utilization, and proactively built customer loyalty strategies to mitigate churn.- Maintained a comprehensive oversight of the support process, ensuring a high-level perspective to identify and address potential bottlenecks.- Functioned as a customer advocate, liaising effectively with Account Managers, Developers, and other key stakeholders within DCKAP to address client concerns and requirements.- Contributed to the establishment of a customer-centric team environment, actively participating in the resolution of customer issues with a focus on expediency and effectiveness. Show less - Orchestrated comprehensive demonstrations of key business services, including the DCKAP Integrator, -DCKAP PIM, Headless Environment, and CMS, showcasing their functionality and benefits.- Played a pivotal role in assisting client companies to overcome operational challenges, fostering increased sales, and enhancing customer engagement strategies.- Led the installation process for tailored software solutions, ensuring seamless integration and optimized functionality for clients.- Acted as a distinguished representative of DCKAP at various tradeshows and events, proficiently demonstrating the company's cutting-edge technology to industry professionals and potential clients.- Served as a public speaking authority at conferences, articulating the value proposition of DCKAP's technology and solutions to diverse audiences. Show less - Proactively oversee the success of a designated portfolio of DCKAP Key Account customers, serving as the primary relationship owner between DCKAP and the client's business.- Assume accountability for the retention, development, and up-selling initiatives within the assigned focus accounts, driving sustained business growth.- Conduct routine business walk-throughs with customers, ensuring a comprehensive understanding of their projects and expediting resolution of any issues that may arise.- Foster the establishment and expansion of relationships with executive key holders and decision-makers within client organizations.- Acquire and continuously maintain an in-depth understanding of the complete capabilities of DCKAP's solutions, staying abreast of developments to effectively communicate and align them with client needs. Show less

  • Customer Success Manager

    Feb 2023 - Jul 2024

  • Solutions Consultant

    Oct 2022 - Jul 2024

  • Account Manager

    Apr 2022 - Feb 2023
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  Klizer

  Jul 2024 - now

  Partner Channel Sales Manager