Deepali Goel

Experience

• 

  Tech Mahindra

  Jun 2017 - Jan 2018

  Key Account Manager

  •Responsible for Business growth generation from a lead base count of X+ per month at the PAN India level•Created a partnership proposal for smoother onboarding of X+ travel agent clients on the OYO platform•Organized meetings & presentation programs for clients & converted X% of potential clients to Pan India

• 

  Zomato

  Apr 2018 - Jan 2020

  • Managed logistic operation of South Delhi cluster to provide seamless delivery experience in hyperlocal• Supervise day-to-day Operational challenges in HLD & provide cost-effective sustainable innovative solutions• Spearheaded a Delegated team of 1500+ off roles and 2 cluster leads in the designated Area of responsibility• Driving & Managing ground logins by monitoring Active Fleet percentage & Hired DPs to cater to the demand• Analyzed & Improved driver performance metrics to reduce the churn percentage of current riders by monitoring • DP’s Login % • Earning Potential • Order Growth• Steered IVR design project to enhance the visibility of rider availability for better manpower planning & execution• Reduced Locality shut-down by X% by improving the supply and controlling existing rider churn percentage • Reduced Delivery partner rejection by ~X% by doing the As-Is analysis and penalizing the defaulter riders • Raised login by X(Y%) in the third quarter of the year 2019 by designing incentive plans & resolving rider issues • Shortened ADT by ~X% by reducing the wait time of riders while working on KPT along with the Sales team• Improved customer serviceability by identifying DSZs and remapping or removal of far-off areas (>15 Km) Show less

  • Lead Associate

    Oct 2018 - Jan 2020

  • Senior Associate

    Apr 2018 - Sept 2018
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  CARS24

  Dec 2020 - Mar 2022

  Project Management Officer

  • Supervised expansion & growth vertical by making SOPs to streamline the onboarding process of PAN India sites• Multiple stakeholder management to make properties live well within TAT with all compliances being met• Coordinate with Finance for all types of payments (Advance/ Security Deposit/ Monthly Rental/ GST/ TDS)• Ensuring all Properties are legally verified with the Legal team via Due Diligence Report (Title Search Report)• Follow up with Project Team to get all measurements (Acre/Sqft) & drawing updated for all the properties• Conducted regular training programs at the Mid-management level regarding new SOPs & Process changes • Present progress reports & action plans to high-management against the given targets for designated vertical• Created multiple dashboards for financial year audit to calculate Profit & Loss with repository maintenance • Reduced rental pay-out cycle TAT from 25 days to 10 Days by using Salesforce for more than 500 properties• Coordinated with Legal department to design Lease Management System process & saved TAT by 24 hours• Synchronized with Legal department to reduce external Title Search Report Turn Around Time by 7 days• Launched "Car Studio" project in Metro Cities to enhance used cars' pictures for better customer experience • Coordinated with Legal department to design Lease Management System process on Salesforce and saved the TAT by 24 hours Show less

• 

  Shadowfax

  Mar 2022 - Dec 2022

  Assistant Manager

  • Maintaining Data for Control Tower to provide Day On Day progress and visibility to Last Mile Operations• Responsible for all the Client level SLAs & TAT breaches which need to be maintained w.r.t, Best in Class• Drive process & performance improvement programs for LM Operations while maintaining Profit & Loss• Spearheaded POD level reviews on Organizational level as well as Client-level performance parameters • Ensure Best in class performance by improving client-level parameters and service levels as per SLA • Maintained X+ Last Mile service levels by reducing hub level breaches keeping misroutes below X%• Achieved lowest CPO of Rs X in North for the second quarter of FY 2022-23, reduced by Rs. X in a quarter• Attained best FASR of X Pan North India in the second quarter of FY 2022-23 by boosting hourly attempts & EMD• Designed the FIFO process for the entire POD to priorities inventory basis on ageing to maintain Service Level• Improved customer and client experience by resolving ~X% escalations within 48 hours Turnaround time• Prepared incentive plans to meet the Daily Usual demand of riders as per the monthly projections• Won Process excellence award for the overall accomplishments in the third quarter among all PODs Show less

• 

  Apollo 24|7

  Dec 2022 - now

  Program Manager

  Central Operations (Pan India) - Diagnostics