Mohamed Shaamil

Experience

• 

  Avanta Infotech

  Dec 2020 - Feb 2023

  Responsible for Dialog and Hutch,• Optical Fiber Networks Planning, Survey & Implementation.• Subcontractor handling and out seeing telecom projects procedures.• Creating project budgets, BOQs and RFP documents.• Project management and documentation including financial procedures on Billing and invoicing, PO creations and handling. Contributed as a technical executive for multiple projects including ;• SLPA Relocation of Fiber & Telecom cables• Dialog Benchmark Wireless Radio Network testing Tems software(Walk & Drive) • Dialog Enterprise WIFI designing solutions.

  • Senior Technical Executive - Optical Fiber Networks

    May 2021 - Feb 2023

  • Technical Executive - Intern

    Dec 2020 - May 2021
• 

  Superloop

  Mar 2023 - now

  •Deliver In class and remote trainings for the team.•Lead interactive, job simulated activities to assess and embed interpersonal skills, including leadership•Ensuring employees are up to date with industry trends, regulations, and standards related to technical factors.•Developing training programs for the facilitation of new starter induction for technical content•Developing plans to improve skills and knowledge gaps within employees and leadership team•Identify opportunities for improvement by leveraging learnings from all Superloop and Exetel teams. Show less • Troubleshoot internet/ voice service issues and telecommunication technologies such asFTTN/X, FTTP/H, FTTC, FTTB, HFC, Fixed Wireless, Mobile 3G/4G LTE, home wireless broadband, ADSL/VDSL, PSTN, VolP.• PPPoE, IPoE, ETHWAN, DSL & VLAN troubleshooting and configuration •Remote configuration of routers, modems and VoIP systems• Collaborate with latest Products, Operations, and Quality teams to troubleshoot problems, improve processes, and ensure customer satistaction.• Communicate with customers through inbound calls, outbound calls, chat, and email channels. • Assist new clients with their internet set-up; make suggestions as an industry expert.• Utilise network monitoring tools to ensure maximum uptime and identification of any network issues.•Training new recruit for Network support role.•Providing senior support to junior network support engineers. Show less

  • Technical Trainer

    Sept 2024 - now

  • Network Support Engineer

    Mar 2023 - Aug 2024